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Optimize customer interactions with an omnichannel CRM

Priority’s omnichannel CRM module for retail serves as a centralized platform for managing customer inquiries, providing a comprehensive record of all interactions and communications with customers. This feature enables staff to quickly comprehend the nature of the inquiry and effectively resolve it.

The module uses the built-in Business Process Manager (BPM) to control and manage the resolution process, including routing inquiries to the appropriate person or department, verifying that tasks are completed as planned, and sending reminders and notifications when needed.

Centralized, unified customer inquiry management module

Get complete control of all inquiries from all brands and all channels in one centralized location
Easily extract the complete customer relationship history, manage attachments, identify their sentiment, repeat complaints, technical issues, etc.
Be transparent with your customers, and easily allow your service agents to come up with clear and detailed answers that will exceed your customers’ expectations

Fully configurable and fully automated

Built-in, powerful Business Process Manager (BPM) that allows automating handling and resolution processes, shortens handling time and makes sure things are not falling between the cracks
Configure and automate complex CRM workflows, significantly reduce manual configurations and the exposure to errors, mistakes, and fraud
Administer the overall resolution process using Priority’s advanced automation tools

Gain real-time visibility and complete control of all customer inquiries

Generate and populate status reports to your customers directly from within the system
Effectively control all inquiries and resolution processes in one convenient location
Know, at any point in time, the status of each inquiry, all steps and actions taken and ensure the successful resolution of the incident promptly