Priority’s omnichannel CRM module for retail serves as a centralized platform for managing customer inquiries, providing a comprehensive record of all interactions and communications with customers. This feature enables staff to quickly comprehend the nature of the inquiry and effectively resolve it.
The module uses the built-in Business Process Manager (BPM) to control and manage the resolution process, including routing inquiries to the appropriate person or department, verifying that tasks are completed as planned, and sending reminders and notifications when needed.
Allow customers to issue an inquiry across all channels
Centralize all customer history in a single place
Empower staff with full customer relationship history for personalized interactions.
Configure and automate your CRM resolution processes
Dispatch automatic reminders, notifications, and escalations
Update customers on inquiry status with issue handling updates.
Real-time CRM reporting
Auto assignment of item and store identifiers to an inquiry
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