ERP in Unexpected Places — A Digital Transformation in the Making

 

In recent years, enterprise resource planning (ERP) tools have been used creatively to solve business problems in unexpected situations. These strategies have proven to be very effective across industry verticals. Modern ERP tools are cloud-enabled, making them accessible anywhere, anytime. As a result, they have an enormous power to influence businesses’ everyday functioning and operations. It wouldn’t be an exaggeration to say that modern ERP everywhere and has helped companies of all sizes and types. This article presents two unique case studies to show how ERP can be used in surprisingly diverse situations. 

 

Case study 1

ERP helps an e-commerce platform to deliver groceries in less than 30 minutes

The problem

XYZ is an online food ordering and delivery platform, which recently launched on-demand grocery deliveries. The platform promised to deliver essential groceries in less than 30 minutes in the large cities where it planned to operate. Fulfilling orders within 30 minutes in congested cities known for their traffic jams seemed like a tall claim to make.

The solution

implementation of an ERP-enabled WMS mechanism to instantly identify and pack products in “dark stores” once orders are placed on the app. A dark store is a large warehouse where only online orders are processed to deliver goods to customers nearby instantly. Hundreds of such dark stores exist in cities where on-demand deliveries are available. Each of these dark warehouses manages close to 2000 stock-keeping units easily identifiable by ERP, helping reduce packing time. The ERP application simultaneously locates nearby delivery agents who can quickly deliver packed groceries.

The result

is that customers can quickly choose the items they need and make a payment. The application connects with ERP and looks for delivery agents in the vicinity who can ride their bikes to the nearest dark store. The ERP processes the orders almost instantly by helping staff locate and pack the items in the dark store quickly and hand them over to the delivery agent waiting outside. Packing is usually completed even before the agent arrives at the dark store! As orders are assigned to the nearest dark store from where a customer places an order, delivery agents can quickly fetch groceries for customers.

Conclusion

A combination of GPS-enabled technology, inventory management, and integration with shopping carts made shopping for groceries a breeze for XYZ’s customers. This company’s use of ERP to make on-demand deliveries can be replicated by a plethora of boutique stores and bodegas as well. This trend is also known as “quick-commerce” and is expected to grow to $5 billion by 2025, all thanks to ERP

 

Case study 2

ERP reduces wait time at pet spas

The problem

ABC Pet Service (name changed) offers spa services to cats and dogs at their outlets. This includes grooming, trimming the claws, washing, haircuts, and similar services. Animals are often anxious and confused when they are outside their comfort zones. Locating grooming products suitable for a particular breed and addressing specific pet-related concerns was a time-consuming endeavor, resulting in agitation among pets and a seeming reluctance among pet parents to book appointments

The solution

ABC Pet Service streamlined the entire process by implementing a new cloud ERP. It also integrated its ERP with its booking software. 

Results

Customers can now book appointments for their pets over the telephone or on the company’s website. Once the appointment for a particular service is confirmed, the ERP quickly fetches a list of products required for the service, locating them in the pet store’s warehouse. This helps staff keep all the necessary products ready before the customer arrives. Pets do not have to wait long and often leave the store much calmer than when they arrived. 

Conclusion

ERP can be tweaked and customized to suit unique business requirements and help improve various customer satisfaction metrics. This is particularly useful for businesses that otherwise would not think about using ERP.

 

ERP can be used in a variety of unexpected business situations

ERP has several uses and can be used by niche and regular businesses for their everyday operations. From storing valuable customer information to processing orders quickly, ERP is a valuable and essential tool. 

 

The creative use of cloud ERP is a valuable business skill that helps smaller businesses to compete with larger ones. ERP also enables smaller companies to appear bigger, establishing credibility and confidence among customers. 

 

Contact us today to find out how Priority ERP can improve your key performance indicators (KPIs) and how to choose the best ERP for your business

 

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The Author
Efrat Nakibly
Director of Consulting, Priority Software U.S.

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