Responsibilities:
- Provide strategic leadership and vision for the global IS function, aligning it with the company's goals and objectives.
- Oversee the management and enhancement of the ERP system (Priority ERP), ensuring its optimal performance and alignment with business requirements.
- Drive the development and implementation of business intelligence strategies, leveraging Power BI or similar tools to deliver actionable insights and data-driven decision-making.
- Implement, integrate, manage, and optimize the Genesys Call center operations, focusing on improving customer experience and operational efficiency.
- Ensure the smooth integration of acquired companies and lead the Post Merger Integration processes, harmonizing IT/IS systems and processes.
- Own the Office 365 environment, including collaboration tools, communication platforms, and security measures.
Manage budgets effectively, ensuring efficient allocation of resources and cost control. - Foster a culture of innovation, continuous improvement, and excellent service within the IT/IS teams, encouraging professional growth and development.
- Collaborate with cross-functional teams to identify opportunities for system integrations and automate processes.
Ensure projects are delivered on time, on budget, and with high-quality standards.
Requirements:
- Relevant academic background
- English and Hebrew at a native level
- Minimum 10 years of experience in IT and Information Systems leadership roles, preferably in a global software company or technology-driven organization.
- Strong expertise in ERP systems, specifically Priority ERP – A must
- Proven track record in driving business intelligence initiatives, leveraging Power BI or similar tools.
- In-depth knowledge of call center operations and experience with Genesys or other leading call center platforms.
- Experience with M&A processes and Post Merger Integration.
- Proficiency in managing Office 365 environments and familiarity with collaboration tools, communication platforms, and security measures.
- Excellent leadership and people management skills.
- Strong strategic thinking and problem-solving abilities.
- Demonstrated ability to manage budgets and deliver projects on time, on budget, and quality.
- Our offices are in Rosh HaAyin – 4 days at the office.
We offer the opportunity to work in a dynamic, fast-paced environment with a global reach. If you are a visionary IT/IS leader looking to make a significant impact in a leading software company, we would love to hear from you