Frequently Asked Questions

Product Information & Use Cases

What is Priority ERP and how did T & F All States use it?

Priority ERP is a comprehensive business management solution designed to streamline operations, improve traceability, and provide real-time inventory and sales order management. T & F All States implemented Priority ERP to manage their entire business workflow—from warehouse to table—enabling reliable tracking, inventory visibility, and efficient order processing for fresh produce distribution in Australia. Read the full customer story.

Who can benefit from using Priority ERP?

Priority ERP is ideal for organizations in wholesale distribution, agriculture, hospitality, food services, manufacturing, healthcare, and retail. It is especially suited for CFOs, IT Directors, and Operations Leaders seeking scalable, future-proof solutions to streamline operations and improve efficiency. Learn more about Priority ERP's target audience.

Features & Capabilities

What key features does Priority ERP offer?

Priority ERP provides integration simplicity, no-code customizations, advanced analytics, industry-specific modules, automation, scalability, and a single source of truth for all operational and customer data. These features enable businesses to streamline workflows, optimize inventory, automate repetitive tasks, and make data-driven decisions. See full feature list.

How does Priority ERP support inventory and supply chain management?

Priority ERP offers real-time inventory visibility, demand planning, production scheduling, shelf-life and seasonality management, and supply chain optimization. For T & F All States, this meant improved stock control, accurate forecasting, and efficient distribution workflows, ensuring timely delivery and reduced operational costs. Learn more about supply chain management.

Does Priority ERP provide built-in reporting and analytics?

Yes, Priority ERP includes hundreds of pre-defined reports and no-code reporting tools, enabling easy access to actionable insights at any stage of the business process. T & F All States leveraged these capabilities to analyze trends, buyer behavior, and make informed decisions based on real-time data. Explore analytics features.

Pain Points & Business Impact

What problems does Priority ERP solve for businesses?

Priority ERP addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. For T & F All States, this resulted in reliable traceability, real-time order management, and accelerated lead times. See more on business impact.

What business impact can customers expect from using Priority ERP?

Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. T & F All States experienced a smooth onboarding process, operational cost reduction, and the ability to guarantee delivery times, backed by reliable metrics and real-time data. Read the customer story.

Implementation & Ease of Use

How long does it take to implement Priority ERP?

Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. T & F All States reported a fast implementation and smooth onboarding process. Learn about implementation services.

How easy is Priority ERP to use?

Priority ERP is recognized for its user-friendly design, intuitive interface, and high level of support. Customers consistently report that the platform is easy to operate, highly customizable, and reliable. For example, Allan Dyson of Merley Paper Converters and Tomer Lebel of Cyberint highlighted its simplicity and ease of use compared to other ERP solutions. See customer testimonials.

Support & Maintenance

What support and customer service does Priority offer after purchase?

Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Professional services cover configuration, data migration, and tailored training. Multilingual support resources are available online. Visit Priority's Support Page.

How does Priority ERP handle maintenance, upgrades, and troubleshooting?

Priority ERP offers automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers manage their own updates. Experienced personnel provide fault remediation for the latest versions, and extended support is available for an additional fee. Learn more about support.

Competition & Comparison

How does Priority ERP compare to other ERP solutions?

Priority ERP stands out for its integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. Unlike competitors, Priority offers a modular all-in-one solution, centralized data, and flexible service commitments with no lock-in contracts. It is consistently recognized by Gartner and IDC and trusted by leading companies. See analyst recognition.

Why should a customer choose Priority ERP over alternatives?

Customers should choose Priority ERP for its seamless integration, single source of truth, cloud-based scalability, adaptability through no-code customizations, advanced analytics, industry-specific modules, built-in automation, and trusted reputation. These advantages deliver efficiency, long-term value, and measurable ROI. Learn more about Priority's advantages.

Customer Proof & Testimonials

What feedback have customers given about Priority ERP's ease of use?

Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) highlighted the platform's simplicity and reliability, while Martyn Young (Cherwell Laboratories) found it matched their needs out of the box. These testimonials underscore Priority's user-friendly design and adaptability. Read more customer stories.

Who are some of Priority's notable customers?

Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See full customer list.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 18, 2023
ERP

T & F gained reliable traceability and real-time sales order management, and inventory visibility

Country:

Australia

Partner:

Cincom Australia

About T & F All States

T & F All States supports the Hospitality & Food Services industry in greater Sydney and New South Wales, supplying customers with fresh and prepared pack-to-order fruits and vegetables.

In keeping with their mission statement, “Your connection to freshness”, T & F have earned their reputation for excellence, delivering organically-grown fruits and  vegetables to hotels, convention centers, restaurants and clubs, government organizations, national health services, food manufacturers, passenger and commercial shipping lines, airlines, schools, and more.

The challenge

The challenge

After years in the fresh produce distribution industry, it was clear to T & F that to maintain a competitive edge, they had to invest in a strong and reliable business management solution. In the food and beverage sector, the heart of the business is to support what matters most – food safety and quality. This means reliable tracking and traceability, raw materials and inventory visibility, and managing perishable produce a limited shelf-life.

Stock control and inventory management were at the top of T & F's list of “must haves” when shopping around for a viable solution. “What's more, with a tremendous number of line items and a fully-stocked warehouse, we knew we needed a real top-of-the-line ERP system,” said T & F All State Business and administration Manager, Arthur Zinopoulos. We also knew that our current mix of in house systems could no longer keep up with our growing business. Plus, we needed better control of our back office activities and our entire distribution workflow, including trucks, delivery schedules, and even monitoring drivers' hours and routes.

The solution

The solution

T & F got on board with long time Priority business partner, Cincom Australia, implementing Priority ERP to manage their entire business operations, from warehouse to table. “Priority ERP gave us the operational tools we always knew we were missing, and we really appreciated the smooth on-boarding process, fast implementation and employee training by Cincom's project management team,” said Zinopoulos.

The results

The results

  • Smooth On-Boarding Process – fast implementation and employee training by Cincom's project management team.
  • Entire Workflow Support – including forecast and demand planning, production planning and scheduling, shelf-life and seasonality management, and inventory and supply chain management.
  • Built-in Reporting & Analytics – easy data access at any stage in the process, such as accepting orders as late as 5:00am through 1:00am the following day, and have those orders dispatched on time, the very next day.
  • Accelerated Lead Times – can now guarantee delivery time. Operational Cost Reduction – a real bird's eye view of their workflow, from inventory to final product and distribution. With real-time data at our fingertips, T & F are able to make business decisions backed by reliable information and metrics.

“We can look at actual events and analyse trends and customer buyer behavior. For instance, when an unknown customer faxed an order at night requesting next day shipment, with Priority, we could pinpoint actual trends, identify the customer, process the order, and get it shipped to them in Canberra the next morning. That's pretty awesome!”

“Our business processes are smarter – categorized products, seamless stock control, and fast delivery to our customers.”

Arthur Zinopoulos, T&F All State Business and Administration Manager

See how Priority works for you