Frequently Asked Questions

Product Information & Use Cases

What is Priority ERP and how did T & F All States use it?

Priority ERP is a comprehensive business management solution designed to streamline operations, improve traceability, and provide real-time inventory and sales order management. T & F All States implemented Priority ERP to manage their entire business workflow—from warehouse to table—enabling reliable tracking, inventory visibility, and efficient order processing for fresh produce distribution in Australia. Read the full customer story.

Who can benefit from using Priority ERP?

Priority ERP is ideal for organizations in wholesale distribution, agriculture, hospitality, food services, manufacturing, healthcare, and retail. It is especially suited for CFOs, IT Directors, and Operations Leaders seeking scalable, future-proof solutions to streamline operations and improve efficiency. Learn more about Priority ERP's target audience.

Features & Capabilities

What key features does Priority ERP offer?

Priority ERP provides integration simplicity, no-code customizations, advanced analytics, industry-specific modules, automation, scalability, and a single source of truth for all operational and customer data. These features enable businesses to streamline workflows, optimize inventory, automate repetitive tasks, and make data-driven decisions. See full feature list.

How does Priority ERP support inventory and supply chain management?

Priority ERP offers real-time inventory visibility, demand planning, production scheduling, shelf-life and seasonality management, and supply chain optimization. For T & F All States, this meant improved stock control, accurate forecasting, and efficient distribution workflows, ensuring timely delivery and reduced operational costs. Learn more about supply chain management.

Does Priority ERP provide built-in reporting and analytics?

Yes, Priority ERP includes hundreds of pre-defined reports and no-code reporting tools, enabling easy access to actionable insights at any stage of the business process. T & F All States leveraged these capabilities to analyze trends, buyer behavior, and make informed decisions based on real-time data. Explore analytics features.

Pain Points & Business Impact

What problems does Priority ERP solve for businesses?

Priority ERP addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. For T & F All States, this resulted in reliable traceability, real-time order management, and accelerated lead times. See more on business impact.

What business impact can customers expect from using Priority ERP?

Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. T & F All States experienced a smooth onboarding process, operational cost reduction, and the ability to guarantee delivery times, backed by reliable metrics and real-time data. Read the customer story.

Implementation & Ease of Use

How long does it take to implement Priority ERP?

Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. T & F All States reported a fast implementation and smooth onboarding process. Learn about implementation services.

How easy is Priority ERP to use?

Priority ERP is recognized for its user-friendly design, intuitive interface, and high level of support. Customers consistently report that the platform is easy to operate, highly customizable, and reliable. For example, Allan Dyson of Merley Paper Converters and Tomer Lebel of Cyberint highlighted its simplicity and ease of use compared to other ERP solutions. See customer testimonials.

Support & Maintenance

What support and customer service does Priority offer after purchase?

Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Professional services cover configuration, data migration, and tailored training. Multilingual support resources are available online. Visit Priority's Support Page.

How does Priority ERP handle maintenance, upgrades, and troubleshooting?

Priority ERP offers automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers manage their own updates. Experienced personnel provide fault remediation for the latest versions, and extended support is available for an additional fee. Learn more about support.

Competition & Comparison

How does Priority ERP compare to other ERP solutions?

Priority ERP stands out for its integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. Unlike competitors, Priority offers a modular all-in-one solution, centralized data, and flexible service commitments with no lock-in contracts. It is consistently recognized by Gartner and IDC and trusted by leading companies. See analyst recognition.

Why should a customer choose Priority ERP over alternatives?

Customers should choose Priority ERP for its seamless integration, single source of truth, cloud-based scalability, adaptability through no-code customizations, advanced analytics, industry-specific modules, built-in automation, and trusted reputation. These advantages deliver efficiency, long-term value, and measurable ROI. Learn more about Priority's advantages.

Customer Proof & Testimonials

What feedback have customers given about Priority ERP's ease of use?

Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) and Tomer Lebel (Cyberint) highlighted the platform's simplicity and reliability, while Martyn Young (Cherwell Laboratories) found it matched their needs out of the box. These testimonials underscore Priority's user-friendly design and adaptability. Read more customer stories.

Who are some of Priority's notable customers?

Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See full customer list.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 18, 2023
ERP

T&F All States achieves full traceability and real-time order management with Priority ERP

Country:

Australia

Partner:

Cincom Australia

About T & F All States

Established in greater Sydney, Australia, T & F All States supplies fresh and prepared pack-to-order fruits and vegetables to the Hospitality & Food Services sector. Living up to its mission, “Your connection to freshness,” T & F delivers organically grown produce to hotels, convention centres, restaurants, government bodies, food manufacturers, shipping lines and schools, each order backed by stringent quality and safety controls.

Key results

100%

digital traceability for all produce batches

24/7

order intake

100%

on-time next-day deliveries

The Challenge

The challenge

After years in fresh-produce distribution, T & F faced growing pains that its patchwork of in-house systems, spreadsheets and paper tickets could no longer solve. In a sector where “the heart of the business is food safety and quality,” the company needed reliable tracking, real-time inventory visibility and shelf-life management for perishable goods. Stock control and inventory management topped T & F's list of “must-haves” when evaluating new solutions.

“What's more, with a tremendous number of line items and a fully-stocked warehouse, we knew we needed a real top-of-the-line ERP system,” said Arthur Zinopoulos, Business & Administration Manager. Back-office teams also required better control over delivery workflows: trucks, schedules, routes and drivers' hours, to meet tight next-day windows.

The Solution

The solution

Partnering with Priority business partner Cincom Australia, T & F implemented Priority ERP to run the entire operation “from warehouse to table.”

  • • “Priority ERP gave us the operational tools we always knew we were missing,” said Zinopoulos. Cincom led a structured rollout: process mapping, batch-trace configuration and intuitive user workshops.
  • A smooth onboarding process and fast implementation meant “little to no disruption,” as teams learned the system via hands-on sessions and on-demand tutorials.
  • The sales module was configured to accept orders around the clock, up to 1:00 AM, automatically triggering next-day pick-lists, driver manifests and route planning.
  • Real-time dashboards provide live visibility over stock levels, shelf life, demand forecasts and delivery performance, closing the loop on traceability and quality control.
The Results

The results

On day one, T & F saw dramatic improvements in traceability, order management and delivery reliability. The table below illustrates the transformation:

Comparison table: Before vs. After Priority ERP

Metric
Before Priority
After Priority

Traceability

Before Priority
After Priority

Manual paper records

100% digital, batch-level tracking

Order cut-off window

Before Priority
After Priority

9 AM – 5 PM

24/7 order entry, orders taken up until 1 AM for next day delivery

Next-day delivery reliability

Before Priority
After Priority

Inconsistent, manual exceptions

100% on-time dispatch

Inventory visibility

Before Priority
After Priority

Fragmented spreadsheets

Real-time, unified warehouse & delivery dashboard

Implementation downtime

Before Priority
After Priority

Multi-day manual cutover

Seamless go-live with zero unplanned downtime

By deploying Priority ERP with Cincom Australia, T & F All States has transformed its distribution operations end to end. Manual paperwork and data silos have been replaced by digital batch-level traceability, 24/7 order capture, and live inventory and delivery dashboards. The shift to paperless workflows and automated processes has not only delivered a perfect next-day delivery rate, but also given managers the real-time insights they need to optimize routes, reduce spoilage, and scale the business confidently. Equipped with reliable data and a scalable platform, T & F is now positioned to explore new markets, refine customer-specific offerings, and further enhance its reputation as “Your connection to freshness.”

“Our business processes are smarter – categorized products, seamless stock control, and fast delivery to our customers.”

Arthur Zinopoulos, Business and Administration Manager, T&F All State

See how Priority works for you