Frequently Asked Questions

Product Information & Use Cases

What is Priority ERP and how did Phillips Safety benefit from it?

Priority ERP is an end-to-end enterprise resource planning system designed to unify business processes across sales, inventory, manufacturing, and customer service. Phillips Safety adopted Priority ERP to replace disconnected sales and inventory systems, gaining a holistic view of their operations. The onboarding was quick and easy, with a short learning curve, and within one week of going live, Phillips doubled their number of licensed Priority users. This rapid adoption enabled them to perform more tasks in real-time and improve overall efficiency. Source

What core problems does Priority ERP solve for manufacturing companies like Phillips Safety?

Priority ERP addresses several core challenges faced by manufacturing companies:

Phillips Safety specifically benefited from real-time inventory counts, streamlined order fulfillment, and customized shipping processes. Source

What specific features of Priority ERP helped Phillips Safety improve their operations?

Phillips Safety leveraged several Priority ERP features to enhance their operations:

These features contributed to improved efficiency and customer service. Source

Features & Capabilities

What are the key capabilities and benefits of Priority ERP?

Priority ERP offers:

These capabilities drive operational efficiency, cost reduction, and improved decision-making. Source

How easy is Priority ERP to use and customize?

Priority ERP is designed for ease of use and high adaptability. Customers consistently praise its intuitive interface and flexibility. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much simpler than other leading ERP solutions. Businesses can customize workflows, field names, and layouts without IT support, enabling quick adoption and ongoing adjustments. Source

Implementation & Support

How long does it take to implement Priority ERP and how easy is it to get started?

Implementation times vary:

Priority provides professional services for configuration, data migration, and training, plus self-service resources like Priority Xpert for a smooth onboarding experience. Source

What customer service and support does Priority offer after purchase?

Priority provides comprehensive post-purchase support:

Learn more at Priority's Support Page.

How does Priority ERP handle maintenance, upgrades, and troubleshooting?

Priority ERP provides:

Comprehensive support is available for optimization, updates, and customizations. Source

Competition & Comparison

How does Priority ERP compare to other ERP solutions in the market?

Priority ERP stands out for its:

Competitors often require heavy customization, lack industry depth, or have higher costs and contract lock-ins. Source

Why should a customer choose Priority ERP over alternatives?

Customers choose Priority ERP for:

These strengths make Priority ERP a preferred choice for efficiency, adaptability, and long-term value. Source

Customer Proof & Success Stories

What feedback have customers given about Priority ERP's ease of use?

Customers consistently praise Priority ERP for its user-friendly design and adaptability. Testimonials highlight its intuitive interface, quick onboarding, and high level of support. For example, Allan Dyson (Merley Paper Converters) automated processes and noted the system's ease of use, while Tomer Lebel (Cyberint) found Priority much easier than other ERP solutions. These experiences demonstrate Priority's commitment to usability and customer success. Source

Who are some of Priority's notable customers?

Priority is trusted by leading organizations across industries, including:

These companies rely on Priority for scalable, efficient business management solutions. Source

Target Audience & Use Cases

Who is the target audience for Priority ERP?

Priority ERP is ideal for:

It is especially suited for businesses aiming to streamline operations and improve efficiency. Source

Business Impact

What business impact can customers expect from using Priority ERP?

Customers can expect:

These outcomes drive measurable ROI and business growth. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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Company Case studies Phillips Safety
Mar. 09, 2026
ERP

Streamlined processes and real-time data: Phillips Safety's ERP consolidation

Download Customer Story Schedule a demo

Industry:

Manufacturing

Country:

USA

Website:

www.phillips-safety.com

Key results at a glance

700%

increase in daily order throughput

100%

elimination of manual data exports

100%

increase in adoption within a week

artboard 1 copy 50 100

About Phillips Safety Products

About Phillips Safety Products
Phillips Safety boasts over 100 years in the optical business, having started producing glasses for Bausch & Lomb in 1905. In the decades that followed, Phillips manufactured optical lenses for the military, semi-finished lenses for optical labs to make into prescription glasses, sunglass lenses, and specialty bifocal lenses.

Today, Phillips Safety Products emerged, serving customers in the laser, x-ray, glassblowing, and other safety markets, focusing on diversifying eyewear designs, making them safer and more comfortable.

The challenge

The challenge

Phillips Safety had outgrown a two-system ERP strategy that relied on separate sales and inventory modules and a self-hosted, labor-intensive accounting package. As the product range and order volumes expanded, these loosely integrated systems led to:

  • Slow order processing climbing from 20–30 orders per day to a backlog as volumes rose
  • Daily manual exports of sales and customer data to reconcile with accounting
  • Frequent breakdowns in the integration between manufacturing, inventory controls, and finance
  • Cumbersome user experience with lengthy training and high IT dependency

To sustain growth against fierce competition in North America and Europe, Phillips Safety needed a single, cloud-based ERP that tied manufacturing, inventory, sales, customer service, and accounting into one real-time system.

“Our old, self-hosted system was extremely cumbersome and labor intensive on the integration between manufacturing, inventory controls, and the accounting software,”

recalls Ryan Phillips, Vice President.

The solution

The solution

After an extensive market scan, Phillips Safety chose Priority ERP for its cloud architecture, built-in manufacturing capabilities, and rapid customization:

Unified workflow

  • Combined manufacturing, sales, customer service, inventory, and finance in one platform

Fast, user-friendly onboarding

  • Customizable UI and “one-screen” logic, enabling a short learning curve
  • Licensed user count doubled within one week of go-live

Real-time inventory & order management

  • Immediate visibility into stock levels before order confirmation, removing the need for daily data exports

Flexible API & integrations

  • Sales admin team configures shipping processes in Priority
  • Plans underway for ShipEngine multi-carrier shipping to further streamline drop-ship workflows

“We stopped short when we met the team from Priority and saw the demo. It was clear that Priority had what it takes to pull together our entire workflow. One of Priority's strongest features is the system's customization ability. Priority effortlessly fits our business like a glove,”

Kenneth Moreira, IT Manager at Phillips Safety.

The results

The results

By replacing its fragmented legacy environment with Priority ERP, Phillips Safety transformed its operations. Order throughput surged from roughly 25 to over 200 daily orders without adding headcount, manual data exports were eliminated, and full user adoption was achieved in mere days. The result is a single source of truth for sales, manufacturing, inventory, and finance, fueling faster decisions, higher throughput, and superior customer service.

Comparison table: The full impact of Priority

Metric
Before Priority
After Priority

Daily order throughput

Before Priority
After Priority

20–30 orders/day

200+ orders/day

Manual daily data exports

Before Priority
After Priority

Required every morning

Eliminated

Licensed Priority users

Before Priority
After Priority

Initial pilot group

Doubled within 1 week

Order-to-shipment cycle time

Before Priority
After Priority

Tied up by batch exports

Managed in real-time

Integration dependency

Before Priority
After Priority

External IT for changes

In-house configuration via API

“We're performing more tasks in real-time than we ever could have hoped with our previous solution,” notes Kenneth Moreira. Moving to a cloud-based system also unlocked full remote access: “We can manage virtually all of our operations anywhere,” adds Ryan Phillips.

By consolidating all workflows into Priority ERP, Phillips Safety achieved dramatic throughput gains, seamless integration, and the agility to adapt instantly to new requirements, positioning the company for continued growth in a dynamic safety market.

“We're performing more tasks in real-time than we ever could have hoped with our previous solution.”

Kenneth Moreira, Information Technology Manager, Phillips Safety

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