How Enopace Biomedical achieved 100% process traceability with Priority ERP

In its early years, Enopace relied on the Priority Zoom ERP for purchase-order tracking, but managed all other critical operations in Excel:

• Customer service, production management, upgrades, and replacements were tracked offline
• No unified view of project progress, serial-number controls, or device maintenance history
• Manual spreadsheets made remote access and cross-border collaboration slow and error-prone
• Lack of integrated workflows hampered customer satisfaction and traceability

Enopace needed a single system to streamline operations, enforce strict medical-device traceability, and allow staff in different countries to access up-to-date information instantly.

As production and service volumes grew, Enopace upgraded to Priority Pro, engaging Priority-Team to tailor the system:

• Catalog & Serial Number Management: automated tracking of each device's life cycle
• Production Module: standardized work orders, BOMs, and shop-floor control
• Service & Maintenance: logged all repairs, upgrades, and replacements under each serial number
• CRM & Project Management: centralized customer cases and development projects in one platform
• Multi-site Remote Access: employees in any country work in their local language while headquarters sees a unified English interface

Within weeks of deploying Priority Pro, Enopace replaced manual spreadsheets with a single source of truth. The company now enforces 100% traceability on every implantable neurostimulator, streamlines customer service and maintenance workflows, and empowers remote teams with real-time data, without adding headcount.

With complete traceability, streamlined workflows, and real-time insights, Enopace Biomedical is positioned to scale its life-saving neuromodulation technology globally, secure in the knowledge that every device and process is managed with precision.