Frequently Asked Questions
Product Overview & General Information
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. These solutions help businesses streamline operations, gain real-time insights, and grow efficiently. Learn more
What types of businesses use Priority Software?
Priority Software serves a wide range of organizations, from global enterprises to small and growing businesses, across industries such as retail, manufacturing, healthcare, pharmaceuticals, technology, and hospitality. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. See more customers
What are the main products offered by Priority Software?
Priority Software offers cloud-based ERP systems, retail management solutions (including POS and unified commerce), hospitality management (Optima PMS), and school management platforms. It also provides professional implementation services and a marketplace for extended solutions. Explore ERP | Retail Management | Hospitality Management
How can I see Priority Software in action?
You can watch product demo videos, including Priority's all-in-one retail management system, on the official video page or YouTube. For a personalized demonstration, you can book a demo.
Where can I find technical documentation for Priority Software?
Technical documentation for Priority ERP, including features, supported industries, and product details, is available at Priority's ERP documentation page.
Features & Capabilities
What features does Priority's Retail Management System offer?
Priority's Retail Management System provides end-to-end, modular solutions including POS, unified commerce, inventory management, replenishment, order management, procurement, customer loyalty, e-commerce integration, and workforce management. It supports rapid integration of new channels, real-time visibility, and scalability as your business grows. Learn more
Does Priority Software support omnichannel retail operations?
Yes, Priority's retail management solution is designed for omnichannel operations, enabling seamless integration across physical stores, e-commerce, and other sales channels. It provides centralized inventory, order management, and customer data for a unified experience. See unified commerce features
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, RESTful APIs, ODBC drivers, and embedded integrations. Key integrations include SAP, Webhotelier, Verifone, SiteMinder, RoomPriceGenie, and more. For hospitality, the Optima Marketplace provides a wide range of integrations. Explore integrations
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and data exchange. Learn about the Open API
Can I customize Priority Software without coding?
Yes, Priority enables no-code customizations for workflows, field names, screen layouts, and reports, allowing businesses to adapt the system to their needs without IT support.
What analytics and reporting capabilities does Priority offer?
Priority provides hundreds of pre-defined reports, advanced analytics, and no-code reporting tools, enabling actionable insights for better decision-making across all business areas.
How does Priority Software support automation?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments.
Use Cases & Benefits
Who can benefit from Priority's Retail Management System?
Retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, and IT managers benefit from Priority's retail management system. It is ideal for multi-location, omnichannel, and high-volume retail environments. See use cases
What problems does Priority Software solve for retailers?
Priority addresses lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and integration challenges. It centralizes management, automates workflows, and provides real-time data for better decision-making. Read more
How does Priority Software help with inventory management?
Priority optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This reduces overstocking, minimizes costs, and ensures product availability for customers.
How does Priority Software improve customer experiences in retail?
Priority centralizes customer data, supports loyalty programs, and provides advanced promotion engines. This enables personalized experiences, consistent engagement across channels, and improved customer satisfaction and retention.
What are some real-world success stories with Priority Software?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved improved workflows, growth, data accuracy, and customer satisfaction using Priority. See case studies
How does Priority Software help businesses scale?
Priority's cloud-based platform supports high-volume transactions, multi-location operations, and seamless integration of new channels and applications, enabling businesses to scale efficiently without IT headaches.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority for its intuitive interface and user-friendly design. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity, configurability, and efficient support. Read testimonials
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations for ERP needs. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.
Why should a customer choose Priority Software over competitors?
Priority stands out with integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. Trusted by companies such as Toyota, Flex, and Teva. Learn more
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs and offers no smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
Technical Requirements & Implementation
What are the technical requirements for implementing Priority Software?
Priority Software is cloud-based, minimizing on-premises IT requirements. It supports integration via RESTful APIs, ODBC drivers, and SFTP for legacy systems. For detailed requirements, consult the technical documentation.
Does Priority Software offer professional implementation services?
Yes, Priority provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Learn more
How long does it take to implement Priority Software?
Implementation timeframes vary based on business size and complexity. Priority's structured methodology and experienced partners help ensure efficient deployment and quick user adoption. For specific estimates, contact Priority for a consultation.
What support options are available for Priority Software users?
Priority offers global support, including online resources, documentation, and customer service. Users can access support via the support portal or contact Priority directly for assistance.
Pricing & Plans
How can I get pricing information for Priority Software?
Pricing varies based on the solution and business requirements. You can request a quote or view plan options by visiting the Priority pricing page.
Are there flexible payment or contract options?
Yes, Priority offers flexible quarterly commitments and does not enforce lock-in contracts, allowing businesses to scale and adapt as needed.
Customer Proof & Recognition
Who are some of Priority Software's notable customers?
Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, Teva, and more. See full customer list
Has Priority Software received industry recognition?
Yes, Priority Software has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. See Gartner recognition
What is the customer satisfaction rating for Priority ERP?
Priority ERP has a customer satisfaction rating of approximately 4.1 out of 5 on G2, with users highlighting its ease of use, configurability, and effective support. Read reviews
Where can I find more resources about Priority Software?
You can access videos, product tours, webinars, articles, brochures, and FAQs in the Priority Software resources section.
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When was this page last updated?
This page wast last updated on 12/12/2025 .