Frequently Asked Questions

Product Information & Use Cases

What is Priority ERP and how was it used by Ionoptika?

Priority ERP is a cloud-based, customizable enterprise resource planning system designed to streamline business operations. Ionoptika, a UK-based manufacturer of high-performance ion beam technologies, implemented Priority ERP to manage sales, purchasing, accounting, and manufacturing processes. The system enabled Ionoptika to track changes, update stock levels, and manage bills of material for over 500 unique parts, replacing their previous reliance on Excel spreadsheets and improving configuration control and stock management. Source

What industries does Priority ERP support?

Priority ERP offers tailored functionalities for industries including manufacturing, electronics, retail, healthcare, hospitality, and more. Its modular design allows businesses in these sectors to address unique operational needs, such as complex bill of materials management, inventory control, and compliance requirements. Source

Who can benefit from using Priority ERP?

Priority ERP is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable, scalable ERP system that avoids the risks of end-of-life software and extensive customization. It is especially beneficial for businesses aiming to streamline operations, automate workflows, and improve data visibility across departments. Source

Features & Capabilities

What are the key features of Priority ERP?

Priority ERP provides integration simplicity, no-code customizations, advanced analytics, industry-specific modules, automation, and cloud-based scalability. Businesses can easily adjust workflows and layouts without IT support, access hundreds of pre-defined reports, and benefit from built-in AI recommendations for operational efficiency. Source

How does Priority ERP help with inventory and manufacturing management?

Priority ERP optimizes inventory levels, improves forecasting and demand planning, and streamlines supply chain processes. For manufacturers like Ionoptika, it enables real-time tracking of bills of material, stock levels, and purchasing processes, reducing manual errors and improving operational efficiency. Source

Does Priority ERP support mobile and remote access?

Yes, Priority ERP features a web-based interface accessible on both PCs and mobile devices, allowing users to manage operations and access business-critical data from anywhere. Source

Pain Points & Business Impact

What problems does Priority ERP solve for manufacturers like Ionoptika?

Priority ERP addresses challenges such as poor configuration control, bill of materials tracking, and stock management. It replaces manual Excel-based processes with automated workflows, centralized data, and real-time visibility, enabling manufacturers to scale efficiently and reduce operational risks. Source

What measurable business impact can customers expect from Priority ERP?

Customers can expect enhanced operational efficiency, reduced manual errors, improved decision-making through advanced analytics, and long-term adaptability. For example, Ionoptika experienced significant growth in sales prospects and reduced time spent locating parts from hours to seconds after implementing Priority ERP. Source

Implementation & Support

How long does it take to implement Priority ERP?

Implementation timelines vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source

What support and training does Priority offer during and after implementation?

Priority provides professional services including configuration, data migration, and tailored training (on-site and virtual). Post-purchase, customers have access to troubleshooting, system optimization, updates, customizations, and self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Multilingual support is also available. Source

How does Priority ERP handle maintenance, upgrades, and troubleshooting?

Priority ERP offers automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers manage their own updates. Troubleshooting and fault remediation are provided for the latest software versions, with extended support available for an additional fee. Source

Customer Proof & Testimonials

What feedback have customers given about Priority ERP's ease of use?

Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to operate than other leading ERP solutions. Source

Who are some notable Priority ERP customers?

Priority ERP is trusted by leading companies across industries, including Toyota, Flex, Teva, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, and GSK. Source

Competition & Comparison

How does Priority ERP compare to other ERP solutions?

Priority ERP stands out for its integration simplicity, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors that require complex integrations or heavy coding, Priority offers a modular, all-in-one solution with centralized data and flexible, scalable cloud-based architecture. It is recognized by Gartner and IDC and trusted by global brands. Source

Why should a customer choose Priority ERP over alternatives?

Customers should choose Priority ERP for its ease of integration, centralized data, cloud scalability, adaptability through no-code customizations, actionable analytics, automation, and industry-specific modules. Its proven track record with leading companies and recognition by industry analysts further establish its reliability and long-term value. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 17, 2023
ERP

Sales, purchasing, and accounting functions are now also managed using Priority

Country:

United Kingdom

Partner:

Medatech UK

About Ionoptika

Established in 1994, Ionoptika is a leading provider of high-performance ion beam technologies for surface analysis and nanofabrication applications and experts in cluster ion beams for secondary ion mass spectrometry (SIMS), located in Eastleigh, Hampshire, United Kingdom.

Ionoptika's product range comprises many custom-designed, high-tolerance machine parts manufactured by UK-based subcontractors. The bill of materials typically consists of more than five hundred unique parts, with many subassemblies.

The challenge

The challenge

Ionoptika's production used to be managed via a large number of excel spreadsheets, which became increasingly difficult to control, causing significant problems with configuration control, bill of materials tracking, and stock management that hindered the company's growth and expansion.

The solution

The solution

Priority offered an accessible, cloud-based, easily customizable ERP system with a web-based interface, available on both PCs and mobile devices, that could fit every user's changing needs and requirements.

“Priority was one of several ERP solutions we evaluated. From the start, it was clear that Priority ERP was the right choice for our business due to its flexible infrastructure.” – Tony Adams, Engineering director.

During the project, Ionoptika worked closely with Priority's partner Medatech UK to customize the system to support the desired manufacturing management processes.

The results

The results

  • Today, all parts and bills of material are managed in Priority's cloud ERP, allowing Ionoptika to easily track changes, effortlessly update stock levels, and manage purchasing processes and manufacturing operations.
  • Priority's unified 360° ERP platform allows Ionoptika access to all business-critical data in one place, creating a joint, consistent workflow.
  • Since the Priority implementation, Ionoptika has experienced significant growth in sales prospects, which they keep track of using the Priority CRM module.
  • The Ionoptika team can now find parts within seconds rather than spend hours looking for them across the factory. All sales, purchasing, and accounting functions are now also managed using Priority.

“Priority was one of several ERP solutions we evaluated. From the start, it was clear that Priority was the right choice for our business due to its flexible infrastructure.”

Tony Adams, Engineering director at Ionoptika

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