Frequently Asked Questions

Product Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. These solutions help organizations streamline operations, gain real-time insights, and drive growth. [Source]

What products and services does Priority Software offer?

Priority Software offers cloud-based ERP systems, retail management solutions (including POS and unified commerce), hospitality management (Optima PMS), school management platforms, professional and implementation services, partnership opportunities, and a marketplace for extended solutions. [ERP] [Retail] [Hospitality] [School]

Which industries does Priority Software serve?

Priority Software serves a wide range of industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, hospitality, education, and more. [Source]

Who are some of Priority Software's customers?

Priority Software is trusted by global brands such as Toyota, Flex, Dunlop, ALDO, Adidas, Estee Lauder, GSK, Teva, Outbrain, and Ace Hardware. [Source]

Where can I find case studies or success stories about Priority Software?

You can find detailed case studies and customer success stories on the Priority Software case studies page, featuring companies like Solara, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain.

Features & Capabilities

What are the core features of Priority Software's ERP system?

Priority ERP offers comprehensive modules for financial management, supply chain, CRM and sales, project management, warehouse management, analytics, mobile ERP, and more. It supports no-code customizations, advanced analytics, automation, and industry-specific features. [Source]

Does Priority Software support integrations with other systems?

Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and supports ODBC drivers, RESTful API, and SFTP file integration. It integrates with leading platforms like SAP, Webhotelier, Verifone, SiteMinder, and more. [Source]

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and system extensions. [API Details]

What technical documentation is available for Priority Software?

Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, supported industries, and integration options. Access the documentation at Priority's ERP documentation page.

What makes Priority Software's platform user-friendly?

Priority Software is praised for its intuitive interface, ease of use, and user-configurability for fields, logic, reports, and workflows. Customers highlight its quick learning curve and minimal reliance on IT teams. [Customer Feedback]

What automation capabilities does Priority Software provide?

Priority Software includes built-in workflows, AI recommendations, and automation tools to reduce manual errors, streamline operations, and boost efficiency across departments and locations. [Source]

How does Priority Software support industry-specific needs?

Priority Software offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring that each solution meets unique business requirements. [Source]

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, integrations, and add-ons that enhance Priority Software's core offerings. [Marketplace]

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, and technology. [Source]

What business challenges does Priority Software solve?

Priority Software addresses poor quality control, lack of data flow, inventory inaccuracies, outdated systems, manual processes, limited scalability, fragmented data, and operational inefficiencies. It centralizes data, automates workflows, and provides real-time insights. [Pain Points]

How does Priority Software help with inventory management?

Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency, reducing overstocking and increasing customer satisfaction. [Inventory Management]

How does Priority Software improve customer experience?

Priority Software enhances customer experience through centralized customer data, loyalty program capabilities, omnichannel support, and efficient promotion engines, ensuring consistent and personalized interactions. [Customer Loyalty]

How does Priority Software support business growth?

Priority Software's cloud-based, scalable solutions enable businesses to adapt quickly, automate processes, and gain actionable insights, fueling long-term growth and innovation. [Source]

What feedback have customers given about Priority Software?

Customers praise Priority Software for its efficiency, ease of use, and intuitive interface. It has a G2 rating of approximately 4.1/5, with users highlighting its configurability and responsive support. [Customer Reviews]

How does Priority Software help reduce operational costs?

Priority Software reduces operational costs by automating workflows, centralizing data, minimizing IT expenses, and improving inventory and order management, leading to more efficient resource utilization. [Source]

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. [Comparison]

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. [Comparison]

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. [Comparison]

How does Priority ERP compare to Acumatica?

Acumatica lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments. [Comparison]

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. [Comparison]

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations. [Comparison]

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized modules. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization. [Comparison]

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly and complex, with slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support and flexible customization. [Optima PMS]

How does Priority Retail Management compare to other ERP and POS providers?

Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Competing solutions often lack these specialized retail features. [Retail Management]

Technical Requirements & Support

What support and implementation services does Priority Software offer?

Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. [Implementation Services]

How can I get technical support for Priority Software?

You can access technical support through the Priority Xpert portal or by contacting Priority Software's support team directly. [Support Portal]

What are the technical requirements for deploying Priority Software?

Priority Software is cloud-based, minimizing on-premises IT requirements. It supports integration via APIs, ODBC, and SFTP, and is accessible from desktop and mobile devices. [Technical Details]

How does Priority Software ensure data security and compliance?

Priority Software ensures compliance with major standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, providing robust data security and regulatory adherence. [Compliance]

How can I get a demo or pricing information for Priority Software?

You can request a demo or get pricing information directly from the Priority Software website: Get a Demo or Get Pricing.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Your Business. Our Priority.

Best cloud ERP for business growth

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Your Business. Our Priority.

Best-in-class hotel management software

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Your Business. Our Priority.

End-to-end retail management software

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What are you interested in?

Cloud ERP

Hospitality management

Retail management

Meet aiERP: Priority's cutting-edge AI suite

Priority's aiERP represents a fundamental shift in enterprise software. We've radically reimagined ERP by embedding artificial intelligence into its core architecture, creating not just a system with AI features, but an inherently intelligent platform that thinks alongside you. With generative AI and machine learning capabilities, users can chat with the ERP using natural language to create complex, agent-like business rules, to build analyze and summarize custom reports, to forecast demand, to optimize delivery routes. With Priority, AI works invisibly but powerfully in every aspect of your business.

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A platform shaped around your business

Equip your business with the latest technologies, mobile apps, and automations to optimize every aspect of your operations.

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Industries

Manufacturing

Manufacturing

Pharmaceutical

Pharmaceutical

Wholesale & Distribution

Wholesale & Distribution

Electronics

Electronics

Healthcare

Healthcare

Medical Devices

Medical Devices

Software and Technology

Software and Technology

Financial Services

Financial Services

Construction

Construction

Agriculture

Agriculture

Nonprofits

Nonprofits

Professional Services

Professional Services

Retail

Retail

Hospitality

Hospitality

Recognized in IDC® MarketScape

IDC® has recognized Priority as a Major Player in the Worldwide AI-Enabled Midsize Business Enterprise Resource Planning Applications 2025 Vendor Assessment.

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TEC® recognized Priority ERP as the #1 ERP for SMBs

TEC's recent insight report dives deep into ERP solutions for SMBs, focusing on their functionality and user experience.

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