Technical Support Engineer

United States

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Priority Retail, the developer of the Priority Retail Platform, is a versatile and user-friendly platform that can accommodate the constantly evolving needs of the retail industry such as POS, Mobile POS, Self-Service Kiosk, e-Commerce website, Head Office Application, and more. The Priority Retail platform caters to a diverse range of retail segments, such as Fashion & Footwear, General Merchandise, Office Supplies, Convenience Stores, Furniture & Homeware, Gardening, Mobile, Computers and Electrical Devices, Health and Beauty Products, and many others.
At Priority Retail we’re pretty passionate about what we do, and more important, about the people who have a hand in making us great. We are looking for an experienced Technical Support Engineer to support our partners from implementation to the go live stage and onwards. We are looking for a candidate who is passionate about retail technology, has a strong work ethic, and is able to work in a fast-paced environment.


  • Provide technical support to end-users for retail applications and related systems. Troubleshoot and resolve hardware and software issues related to retail applications. 
  • Install, configure, and maintain retail application software and hardware. 
  • Provide technical training and support to end-users. 
  • Work collaboratively with cross-functional teams to deliver high-quality solutions.
  •  Participate in testing, documenting, and analyzing system issues


  • Minimum of 5 years of experience in a retail application vendor or in a big retail business IT Support or technician or both experience
  • Knowledge of retail operations and retail software systems
  • Understanding of Point of Sale (POS) systems and the integration of retail systems
  • Experience in hardware and software troubleshooting
  • Excellent customer service skills
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Willingness to travel within the US, Canada for on-site work and to Israel for education and training

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