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As organizations strive to meet the increasing demands for efficiency and customer satisfaction, the focus is shifting towards leveraging technology to break down information barriers, enhance transparency and visibility, optimize workflows, and foster collaboration within different supply chain aspects.
This shift leads to a transition in approach, which involves expanding the use of ERP from traditionally closed internal systems - to interconnected business networks that facilitate ecosystem-wide operations that support real-time interaction with external stakeholders: suppliers, customers, and partners.
Transparency and visibility have different meanings in the context of supply chain management (SCM).
Supply chain visibility refers to a company's ability to monitor its supply chain's different levels and share essential information among stakeholders to optimize operational efficiency and ensure seamless in-house processes.
On the other hand, supply chain transparency is focused on facilitating communications and integrating workflows with external stakeholders, including partners, customers, regulators, and suppliers, to form a broader work environment by sharing information and receiving input related to the company's supply chain operations.
Allowing third-party access to ERP processes facilitates transparency in supply chain management that results in a more comprehensive understanding of the supply chain, improved decision-making capabilities, increased efficiency, and stronger partnerships that help businesses respond more quickly to market changes and customer needs.
In the supply chain context, opening an ERP system is about identifying and visualizing information in an accessible manner and allowing external stakeholders, like customers, vendors, suppliers, tier manufacturers, and service providers, to access and update data.
Despite being sound in theory, this functionality is rarely offered in practice.
Open IT systems usually refer to their capability to facilitate 3rd party system integration through API.
However, integrating third-party tools that allow external stakeholders to access internal business data often presents technical, and security challenges, including costly and time-consuming custom development and integrations.
As ERP systems evolve, new solutions have emerged that eliminate the need for integration, making it more accessible and efficient through ERP native, no-code web portals.
Custom web portals are a new technology that plays a role in transitioning to an interconnected business environment, enabling seamless data exchange and process integration across the supply chain and redefining businesses collaboration in the digital world.
A web portal provides organizations with a secure, centralized tool to enable their customers, partners, suppliers, and employees to access and interact with relevant data.
Web portals can be tailored to meet specific user needs with advanced features such as private accounts, analytics and customized feeds. It can be an eCommerce store, a resource center, a products catalog, forum, information center, sales order entry portal, an inventory updates system, or any combination thereof.
The versatility and adaptability of ERP native web portals, powered by WebSDK, seamlessly integrate with all aspects of the business, including privileges, fields, and custom developments such as BPM, business rules, and automations. They operate under the same logic as the ERP system, ensuring consistency and reliability across all functionalities.
The possibilities are endless, from Customer Finance and Service & Scheduling portals to Vendor or Subcontractors portals and surveys:
Project Management - Enable streamlined follow-ups across teams, allow for the opening of tasks, issuance of purchase orders, and efficient project monitoring from any location. The compatibility of these portals with both web and mobile devices ensures project managers can maintain control, irrespective of their physical location.
B2B Customer Sales - Offer B2B customers an e-commerce-like experience with visual item displays and product bundles. Customers can search for items in storage, place orders for inventory shipment, view their order history, and more—all reflecting the settings and definitions within the ERP system.
Order Management - Enable your customers, suppliers, and employees to place, schedule, and manage orders, invoices, and deliveries directly from the web portal.
Service Calls Portals for Technicians - Deliver Technicians with a comprehensive dashboard overview of open service requests an enable them to easily create new service requests offsite.
Scheduling Portal - Enable users to open, schedule, and edit tasks directly from a visual calendar portal.
External Hosting: ERP native web portals eliminate external hosting costs and prevent data duplication. Web portals that are a fundamental part of your ERP maintain a centralized data hub within your management system, keeping all data and functionalities under one roof.
Secure Web Solution: Native web portals within an ERP system provide secure data exchange connected to internal business processes.
Personalized Content, Personal Accounts and Adaptive Features: Offering users personal accounts with adaptive features, connects every process and interaction into a single, central management system that provides complete transparency of every supply chain aspect.
No Integration required: ERP native web portals remove the necessity of integrating additional modules or external systems. ERP solutions that offer web portal creation as a fundamental system functionality, eliminating the need for additional development.
Flexible Customization: ERP web portals offer robust tools that enable your organization to tailor the user interface, functionalities, and workflows to meet specific operational needs to ensures that it aligns with your business processes and meets the unique demands of your stakeholders.
Zero-Code portal generation: Zero-code portal generation tools empower non-technical users to create, deploy, and manage web portals without writing a single line of code. This accelerates the implementation process, reduces the reliance on specialized IT resources and facilitates quick adjustments or expansions of functionalities in response to evolving business needs.
Maintained ERP Logic: ERP native web portals maintain the ERP's inherent logic to preserve the integrity of business processes and guarantee that the portal is a natural extension of their existing systems by ensuring that the web portals adhere to the same business rules, workflows, and data structures as the ERP system. This coherence between the portal and the ERP system eliminates the learning curve for users, facilitates the accurate and real-time exchange of information, and ensures that all portal transactions are reflected correctly in the ERP system.
Device Compatibility: The portals are accessible and functional across a range of devices — from PCs to tablets, mobile phones, and even specialized displays like TVs (in flight list mode) to allow users to access the web portal and perform their tasks from anywhere, using the device that best suits their needs at any given moment.
As businesses begin to reconsider the role of their ERP systems in the broader business ecosystem, the future of ERP system integration is poised to further bridge the gap between businesses and their external counterparts, driven by advances in technology and a growing recognition of the strategic value of openness and collaboration. Businesses are encouraged to think strategically about their ERP systems, considering the potential for greater openness as a means to drive innovation, efficiency, and collaboration across the supply chain.
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Olly oversees Priority's global marketing communications, content, and branding strategy. Olly brings a decade of experience in executing marketing initiatives for high-growth B2B companies. She excels in rapidly adapting to market changes and innovating new concepts, ensuring that the company's marketing strategies are not only current but also forward-thinking.
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