Boost Field Service Productivity with Priority’s Advanced Management App
Priority’s Field Service app offers an advanced solution for efficiently managing your field service teams. This comprehensive app encompasses service call reporting, technician inventory tracking, fault diagnosis, resolution, and seamless synchronization with your back-office operations.
With features designed to facilitate continuous and precise work for technician teams, the mobile field service management software boasts advanced functionalities such as inventory management, checklist reporting, purchasing requirements, and more, facilitating smooth coordination and efficiency in field service operations.
Key Features
Team Leader Service Call Management
- Ability to initiate new service calls or delegate existing ones to team members
- Edit and update service call details as needed
Intelligent Workflows
- Service call flow reporting based on Priority’s intelligent workflow rules, supported by real-time time and GPS location tracking
- Customizable workflow types for various tasks such as time collection, customer signature capture, and inventory reporting
Inventory Management
- Comprehensive management of field and company inventory
- Seamless transfer of inventory between field technicians and central warehouse
- Efficient tracking of serial numbers and goods-receiving processes
Reporting & Checklists
- Detailed reporting on attendance and service calls, covering labor, parts, malfunctions, actions, and photography of damaged goods
- Streamlined checklist reporting to ensure thorough service completion
Customer Signature Capture
Capture customer signatures directly on service call reports, with accompanying GPS location data
App Availability
Robust online and offline support functionalities to ensure continuous assistance
Price Quotes
Capability to generate price quotes for customers directly in the field
Customer Visibility and Ticketing
- Real-time tracking of service calls, diagnostics, resolution of incidents, etc. via portal generator
- Customer can open service tickets anytime, anywhere, using the portal generator
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