Overcome the complexities of a dynamic market, diverse sales channels, and evolving customer expectations with retail-specific omnichannel order management.
Priority’s omnichannel CRM module for retail serves as a centralized platform for managing customer inquiries, providing a comprehensive record of all interactions and communications with customers. This feature enables staff to quickly comprehend the nature of the inquiry and effectively resolve it.
The module uses the built-in Business Process Manager (BPM) to control and manage the resolution process, including routing inquiries to the appropriate person or department, verifying that tasks are completed as planned, and sending reminders and notifications when needed.
“I love priority’s Omnichannel functionality from the point of sale to the back office. It’s totally visible.”
Greg Porth, Finance, COWTOWN
“Priority has been our trusted partner for the past 13 years, enabling our company’s growth.”
Aviad Tsabary , Saar Ltd. CEO
“Moving forward, Global Brands Gallery is confident in its ability to expand its retail operations with the robust infrastructure provided by Priority.”
Gal Perlman, CEO at Global Brands Gallery
How do modern POS systems support omnichannel retailing?
Modern POS systems integrate with online platforms, mobile apps, and other sales channels, ensuring a unified shopping experience. This integration allows for real-time inventory updates, consistent pricing, and promotions across all touchpoints.
What are omni-channel models in Customer Loyalty Management?
Omni-channel models, such as Buy Online, Pick up In-Store (BOPIS) and Buy Online, Return In-Store (BORIS), are strategies that enable customers to purchase and receive goods in various ways, enhancing the overall shopping experience.
Does retail management software help with inventory management?
Yes, retail management software typically offers features that aid in streamlining and overseeing inventory management across multiple channels. Priority's Retail Management System offers centralized management that aids in streamlining and overseeing omnichannel operations, which includes inventory management and replenishment automation features.
How do I know if Priority's retail solutions are right for me?
Priority’s retail solutions are right for retailers with more than 10 stores that have outgrown their existing legacy systems because of missing functionality or because they are doing too much manual work. It is also relevant for retailers that are considering to expand their physical or online footprint and are interested in ensuring a true omnichannel customer experience and efficient operations.
How do Self-Service Kiosks integrate with other retail systems?
Priority's kiosks offer full integration capabilities with peripherals, such as printers, scanners, and a PIN pad, ensuring a reliable and comprehensive checkout system. They also provide full omni-channel support, ensuring a seamless shopping experience across all channels.
How does a POS Back Office System enhance the customer's shopping experience?
The system offers a seamless omni-channel experience across various touchpoints, whether online or in-store. By integrating all channels into a unified database, it ensures consistent data, faster checkouts, and efficient payment processing, leading to improved customer satisfaction.
What are the key features of retail-specific ERP solutions?
The key features that are important for retail specific ERPS are: Ongoing inventory management, POS integration, omnichannel CRM, omnichannel order management, retail specific replenishment, enhanced product catalog for fashion, shipping and delivery integration, multichannel and e-commerce integration, real-time sales data visibility, reporting and analytics, and much more.
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