Optima Service Center

Dutch
Hebrew

Centralize service requests for real-time operational visibility and superior customer experience

Centralize and streamline all service requests and complaints with Optima Service Center, leveraging advanced visibility for prioritization and efficient handling of operational issues. Ensure an exceptional customer experience by providing real-time insights into hotel operations. By assigning tasks to the correct departments, Optima Service Center optimizes workflows and enhances overall operational efficiency

Enhance guest satisfaction by streamlining complaint tracking and resolution

Deliver exceptional guest experiences by managing and resolving issues promptly. Empower hotels to measure performance against service level KPIs, and facilitate efficient communication and resolution of guest concerns, turning dissatisfied customers into loyal advocates.

Optimize hotel operations with advanced task management and hotel service KPIs monitoring

Oversee operations to easily prioritize urgent issues, track delayed requests, and monitor overall performance effectively assigning tasks to the correct departments, and optimizing workflows. By tracking and analysing service requests, hotels can identify recurring problems and implement preventive measures

Boost employee performance and accountability

Fosters a culture of accountability and performance by providing clear visibility into employee performance. By tracking service requests resolution times and quality of service, hotels can recognize and reward top performers. The software also encourages healthy competition among departments, driving continuous improvement and enhancing overall staff motivation.