Frequently Asked Questions

Priority Software Overview & Recognitions

What types of business management solutions does Priority Software offer?

Priority Software provides cloud-based business management solutions, including Cloud ERP, Hospitality Management, and Retail Management platforms. These solutions are designed to help organizations optimize operations, automate workflows, and support growth across industries such as manufacturing, retail, hospitality, healthcare, and more. Source

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including manufacturing, pharmaceutical, wholesale & distribution, electronics, medical devices, software and technology, financial services, construction, agriculture, nonprofits, professional services, retail, and hospitality. Source

What analyst recognitions has Priority Software received?

Priority Software has been recognized as a Top Ten Cloud ERP in the 2025 Gartner Magic Quadrant, a Major Player in the 2025 IDC MarketScape for AI ERP, and the #1 ERP for SMBs in the 2025 TEC Insight Report. Source

AI Capabilities (aiERP)

What is aiERP and how does it enhance Priority Software's platform?

aiERP is Priority's AI-powered suite embedded into its ERP platform. It enables users to interact with the system using natural language, create complex business rules, generate and summarize custom reports, forecast demand, and optimize delivery routes. aiERP leverages generative AI and machine learning to automate and enhance business processes. Source

Customer Results & Success Stories

What results have customers achieved with Priority Software?

Customers have reported significant improvements in operational efficiency, automation, and visibility. For example, Danielle Bruk (COO, Octal) highlighted the system's intuitive interface and flexibility, while Michael Smits (Plant Manager) noted the natural workflow and adaptability in fast-changing environments. More customer stories are available on the case studies page.

Getting Started

How can I see Priority Software in action?

You can request a personalized demo of Priority Software's solutions by visiting the demo page and scheduling a session. This allows you to explore features relevant to your business needs. Request a demo

aiERP
en
Schedule a demo
en
Get a Demo

Considering Microsoft Dynamics 365?

Growing companies choose Priority over MS Dynamics 365 for enterprise-grade functionality without complexity

Priority delivers comprehensive, out-of-the-box functionality, bypassing the fragmented applications and complex licensing of Dynamics 365.

Book your 15-min discovery call

Hang tight! Your form is loading…

Head-to-head feature comparison

Functionality
Priority
Microsoft Dynamics

Cloud ERP

Priority
Microsoft Dynamics

Checkmark

Checkmark

Scalable

Priority
Microsoft Dynamics

Checkmark

  • Unlimited user scaling
  • Grows with your business
  • Seamless upgrades
  • Flexible expansion options

Cross

  • When customers outgrow Microsoft Business Central, there's no easy way for them to migrate to Microsoft Dynamics

Functionality

 

Priority
Microsoft Dynamics

Checkmark

  • Complete solution out-of-the-box
  • Comprehensive native functionality
  • Deep industry-specific features
  • Built-in enterprise capabilities
  • All-inclusive core platform

Cross

  • Limited out-of-the-box capabilities
  • Limited functionality depth
  • Dependent on external developers
  • High costs for additional features
  • Product-centric industry capabilities deferred to third parties (ISVs, OEMs, and SIs)

User Interface (UI)

Priority
Microsoft Dynamics

Checkmark

  • Highly intuitive and user-friendly UI

Cross

  • According to IDC, Microsoft Dynamic's UI is not easy to use.

AI Capabilities

Priority
Microsoft Dynamics

Checkmark

  • AI embedded into core architecture
  • Advanced natural language queries
  • Machine learning and forecasting
  • AI personalization & writing assistance
  • Smart delivery optimization

Cross

  • According to IDC, Microsoft Dynamics 365 customers are confused regarding its true AI capabilities.

Compliance

Priority
Microsoft Dynamics

Checkmark

  • Compliance with highly-regulated industries: FDA, GDPR, SOX, ISO9000, ISO27001, SOC 2 type 2

Cross

  • Not designed for highly-regulated industries

Complexity for small to mid-size businesses

Priority
Microsoft Dynamics

Checkmark

  • Native module integration
  • Easy to adapt and configure
  • User-friendly interface
  • Minimal IT support needed
  • Built-in workflow automation

Cross

  • Challenging module integration
  • Complex for SMBs
  • Requires strong IT capabilities
  • Difficult cross-module workflows
  • Not easily scalable

Payment and Licensing Terms

Priority
Microsoft Dynamics

Checkmark

  • Flexible quarterly commitments
  • No lock-in policy
  • Transparent pricing
  • Read-only users can view everything in the system and issue reports with no limitations

Cross

  • No free trial

Cross

  • Cost listed as a caution by the Gartner® Magic Quadrant™ as prices lean towards the higher end, especially for small and mid-sized companies.
  • Read-only users can only issue reports and are limited for 2 months
Book a discovery call – 15 Min only

Why choose Priority ERP

Although Microsoft Dynamics 365 might seem more affordable at first glance, it demands significant technical expertise making it complex and potentially expensive. It also doesn't provide adequate support for highly regulated industries, requiring additional features and add-ons. 

Choose Priority when you:

  • Need comprehensive business functionality
  • Want seamless integration across departments
  • Plan to scale your operations
  • Value implementation success and expert support
  • Require reliable financial reporting and controls
  • Need customizable dashboards and robust reporting capabilities
  • Use mobile apps for on-the-go access

Choose Microsoft Dynamics when you:

  • Don't work in a highly-regulated industry
  • Have simple, standardized processes
  • Have a strong internal IT team
  • Are comfortable handle coding requirements
  • Have a budget allocated for ongoing development and customization

The complete Cloud ERP solution that scales with your business

Stop wasting resources on failed implementations and costly add-ons. Priority delivers proven success with comprehensive functionality, integrations, and compliance, backed by local expert teams, giving you everything you need to grow: 

  • Comprehensive, robust platform with the most in-depth functionality that's ready for business on day one.  No surprise costs, no missing features.
  • Proven enterprise-grade power validated and trusted by industry leaders like Gartner, IDC, TEC, Panorama Consulting Group, Third Stage Consulting and more, Priority delivers the depth of functionality growing businesses demand.
  • Flexible quarterly commitments mean you're never locked in. Add users, expand functionality, and grow at your pace, without penalties.
  • Hands-on guidance from day one with proven implementation methodology that drives efficient go-lives followed by dedicated CSM support to guide ongoing optimization and future scale-up.
Book a discovery call – 15 Min only

Trusted by industry leaders

Gartner Logo

Recognized as a Top 10 Cloud ERP

“Midsize manufacturing customers seeking a single-suite approach should consider Priority.” -Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.

Tec Logo

Ranked #1 Cloud ERP

Recognized as the top ERP Solution in the 2025 TEC Insight Report on ERP Solutions for SMBs.

Idc Logo

Recognized as a Major Player

“Consider Priority if you are an SMB or an enterprise organization in manufacturing, distribution (inventory, warehousing, and logistics), professional services, retail, and hospitality.” – IDC MarketScape for SaaS & Cloud ERP.

Key questions answered to guide your ERP decision

How long does the implementation process typically take? 

The timeline depends on the complexity of your requirements, but the team will provide a detailed project plan during the analysis phase.

Can Priority ERP integrate with other software my business uses? 

Yes, Priority ERP has over 150 certified connectors, and supports plug-and-play integrations with a wide range of third-party software, and the professional services team can develop custom connectors if needed.

Does Priority ERP comply with local and global regulations? 

Yes, Priority ensures compliance with relevant regulations, adapting the system to meet local and global standards which sometimes requires customization.

Why do companies replace their existing ERP with Priority?

Companies typically switch to Priority when their current ERP becomes too rigid, expensive to maintain, or unable to adapt to changing business needs. Priority offers a flexible, modern platform that supports growth, automation, and continuous change—without forcing businesses into heavy customization or long-term lock-in.

How long does it take to replace a legacy ERP with Priority?

Timelines vary by scope, but Priority implementations are typically faster and more predictable than legacy ERP replacements. Its configuration-first approach reduces dependency on development and helps teams move forward quickly.

This content is not affiliated with, endorsed by, or sponsored by any competitors mentioned. All comparisons, claims, and references are based on publicly available information and publicly available customer feedback. We strive for accuracy but encourage customers to verify details independently.

Download brochure

To access the file, please complete the form below.