Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Aug. 21, 2025
ERP

How does a Retail ERP differ from traditional ERP systems?

uthor photo

Moti Lichi

Head of Strategy and Retail International Markets

Retail ERP

Summarize with AI:

An enterprise resource planning (ERP) system is a complex software tool that helps a variety of organizations to manage their everyday business operations. From manufacturing units to e-commerce stores, everybody needs an ERP. Most ERP products have certain things in common. They help businesses do their accounts, manage backend administration, provide customer service with the help of a CRM module, and manage staff.

However, in recent years ERP tools have diversified and have started to cater to specific industries. Hence, it is common to find ERP products targeted explicitly at manufacturing, retail, healthcare, and other industries.

In this article, let's look at how a Retail ERP system differs from other traditional ERP systems.

What is a Retail ERP?

Retail ERP works in real time to integrate various business operations and processes unique to the retail industry. It helps retail companies to streamline their processes and automate most of their manual tasks. It is important to remember and specify that a retail ERP can do almost anything that a traditional ERP does, but has additional retail-oriented features.

In recent years, retailers have had to bring a multichannel shopping experience to customers across brick-and-mortar stores, websites, and social media platforms. Retail ERP ensures businesses manage their warehouses and inventory in real-time so that order fulfillment takes place seamlessly across all channels. In addition, it also helps facilitate refund processing and implement loyalty management, generate reports and analyses, and process payments on point-of-sale systems.

In short, a Retail ERP is more than just a back-office tool that works behind the scenes. Unlike other ERP products, it actively helps retailers manage backend and front-end processes seamlessly.

Retail ERP vs traditional ERP

The main difference between retail ERP and traditional ERP is that retail ERP systems are tailored for point-of-sale, inventory turnover, customer experience, and multi-channel operations, whereas traditional ERP focuses more on manufacturing, logistics and internal processes.

Key benefits of Retail ERP vs. traditional ERP

Retail ERP Traditional ERP
Helps you implement a multichannel customer experience. Focuses on the overall backend operations of a business and may not offer modules to process payments on POS, implement multichannel order fulfillment, etc.
Enables rapid order fulfillment, whether customers shop online or offline, thanks to seamless, real-time data synchronization across channels. You may need to integrate it with third-party applications for complete cross-channel connectivity.
Includes a retail-oriented warehouse management system that helps retailers quickly convey products from the warehouse to the customer May include a warehouse management module, but it is more targeted at manufacturers and production units
Allows process payments on PoS devices, social media channels, and web checkout pages, all from one unified system. Has to synchronize data from multiple commerce platforms such as Shopify or Magento, resulting in duplicate databases.
Rarely requires further customizations or integrations. May require customization and integration with multiple third-party applications to address business processes specific to the retail industry
Can be adapted to cater to niche retail verticals like fashion, hospitality, groceries, etc. Often more generic and may require additional developments for specific functions.
Retail ERP systems are usually delivered via the cloud or as a source application. Traditional ERP systems are often deployed on-premise.
Usually delivered as SaaS. Some vendors may also base their prices on the number of processed transactions. Traditional ERP systems are more expensive as they usually require a vast range of generic, built-in modules.
  Retail ERP implementation is not always a lengthy process. Deployment and implementation often take a long time and require multiple resources.

Why choose a Retail ERP?

Retail ERP is essential for smooth Retail operations.

Most retail businesses find it challenging to manage dispersed business functions – such as warehouse management, inventory control, replenishment, planning and forecasting, and customer relations.

A comprehensive ERP retail management software provides businesses with a single point of contact for all stakeholders while saving valuable time and resources, helping them make informed decisions, and eliminating the need for multiple solutions for different functions.

A robust retail ERP offers a complete overview of the business's functions and allows drill down to the SKU or item level.

A modern retail ERP provides retailers with advanced capabilities to manage and control all business processes, including supply chain, financial management, inventory, and accurate demand forecasts, and gain real-time visibility while seamlessly fulfilling orders and maintaining customer satisfaction.

Retail ERP helps retailers provide customers with a multichannel shopping experience.

65% of e-commerce traffic originates from mobile devices, and 53% of e-commerce transactions are carried out on mobile devices. Modern ERP tools like Priority Retail ERP help you control all your online and offline commerce channels and business operations from a unified interface to provide customers with a seamless shopping experience, online and offline.

Retail ERP helps retailers easily manage loyalty programs.

Loyalty management is an essential aspect of the retail industry. Using a customer loyalty management solution will help retain customers who are often tempted to buy from your competitors. Priority Retail allows retailers to uncover their customers' preferences, customize and automate their POS processes, craft personalized promo campaigns, and apply cross-channel, cross-brand, and cross-vertical loyalty programs, all from a single, centralized cloud-based Head Office management console.

Retail ERP helps retailers maintain business continuity.

A unified retail ERP platform supports business continuity by remaining fully operational in both online and offline modes. Mobile POS terminals can remain entirely functional with no internet/electricity, providing the optimal solution for pop-up stores and other remote sales outlets.

If you are a retailer, you need a Retail ERP.

Retail ERP is essential for efficient retail business management. It helps bring an omnichannel shopping experience to customers while ensuring that all backend processes run smoothly. Thanks to a unified database that is constantly updated, it is easy for retail stores to liaise with different stakeholders such as distributors, manufacturers, and importers.

Up-to-date information helps retailers to perform complex logistic operations seamlessly, all while maintaining a real-time overview of their business, contributing to enhanced customer satisfaction.

See how Priority works for you