Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Mar. 18, 2026
ERP

What is a customizable ERP system?

Summarize with AI:

What is a customizable ERP system?

A customizable ERP is an Enterprise Resource Planning system that can be tailored to meet specific business needs. It allows organizations to modify modules, workflows, and interfaces to match unique processes, enabling better alignment with operations, improved user experience, and greater flexibility for future growth.

Every organization has unique business and operational requirements, but some have very specific technological needs. Hence, custom-built ERP software solutions are essential for growth.

Tailor-made ERP systems are essential within the evolving landscape of workflows. Additionally, many employees perceive that existing technological solutions fail to accommodate the shifting organizational objectives.

Unlike standard ERP solutions, customizable ERP systems address specific business challenges and adapt to changing goals. They include traditional modules like finance, accounting, sales, marketing, and inventory management while filling gaps to solve unique pain points that off-the-shelf ERP systems cannot.

AI and ML algorithms assist these solutions in complementing custom features, catering to different access levels, and providing users with real-time insights and reports. Most importantly, they are amenable to future tweaking as business goals and requirements evolve.

When should you opt for a flexible, customizable ERP system?

If your ERP system no longer meets your business's operational needs or fails to support evolving goals. Look for signs such as inefficient processes, lack of integration, or outdated functionalities before upgrading for better performance.

Why choose a customizable ERP?

You should choose a customizable ERP to align software functionality with unique proprietary workflows and niche industry requirements. Unlike rigid off-the-shelf solutions, a customizable ERP prevents forced business flow alterations, facilitates seamless third-party integrations, and provides context-dependent business insights that drive agility and long-term scalability.

The limitations of pre-built, off-the-shelf ERP software

Off-the-shelf ERP solutions might allow minor changes, however, their primary design does not facilitate customization; they often have generic functionalities and modules, which are insufficient for those with niche requirements. Integrating them with third-party apps and plug-ins may result in fragmented data and security breaches. Finally, an ERP may be constrained by vendor dependency and limited upgrades and updates.

No forced business flow alterations

Traditional ERP solutions often require extensive training and drastic changes to an organization's business flow, while customizable ERP solutions can be tailor-made to suit the unique business processes, needs, and requirements of every business. As a result, you gain access to customizable workflows and dedicated reports and processes. Other benefits include a reduced learning curve, productivity boost, and automation readiness.

Focus on agility and scalability

Customizable ERP solutions are specifically tailored to fit individual requirements, eliminating the need for unnecessary modules. This results in a more streamlined and efficient ERP system. Companies can scale their ERP capabilities based on business needs without being constrained by unwanted features.

Perfect for niche businesses and industry verticals

Niche businesses in industry verticals such as fashion, food and beverages (F&B), pharmaceuticals, manufacturing, etc., have unique workflows that necessitate customized ERP solutions. If we were to discuss workflows related to NGOs, governmental organizations, and consultancies, the needs would be diverse and non-generalizable. Customizable ERP solutions are built after a thorough evaluation and audit and will benefit the concerned organization the most.

Easier to integrate with third-party services

Customizable ERP gives businesses greater control over their development, allowing for informed decision-making regarding integrating existing third-party services to align with usage patterns and future requirements during the developmental phase to facilitate access to a diverse range of third-party solutions presently and in the future.

Access to smarter business insights

Business reports need to derive their insights from relevant and context-dependent data. A cookie-cutter approach toward insight generation may lead you to make inaccurate predictions. A custom-built ERP ensures that all business insights are accurate, up-to-date, and within the context of your business ecosystem.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Customizable ERP vs Off-the-shelf

 

Feature Customizable ERP Off-the-Shelf ERP
Flexibility Customizable ERP solutions offer significant flexibility in functionalities, features, UI, and service delivery. Standard ERP systems have limited flexibility and a restricted scope for customization
Scalability You can easily scale up or down, depending on changing business circumstances. Scalable only to a certain extent. Expanding requires purchasing additional connectors or storage leading to higher costs and complexity.
Implementation Requires a longer time to understand your needs, develop, test, and deploy. Shorter implementation time if you choose to use the software “as is”.
Cost Initial costs tend to be higher, but improved productivity, intuitive workflows, and tailored features result in long-term savings.

Off-the-shelf ERP systems have lower initial costs because they come with standard features. However they lack the flexibility and comprehensive capabilities required long-term.

Features & functionality You get to choose what features the ERP is built with, based on your business requirements and industry trends.

Standard functionalities that meet general business requirements such as accounts, CRM, inventory management, sales and marketing, etc.

Competitive advantage

Gain a unique competitive advantage thanks to enhanced productivity and smoother workflows. Generic features curtail scalability and performance, resulting in reduced competitive advantage.
Updates and maintenance Updates and maintenance may require special intervention, resulting in additional expenses. Vendor delivered updates and maintenance.
Best suited for Niche businesses with specific workflows and organizations that seek better scalability and performance. Businesses that seek to automate their basic operations in a cost-effective manner.

Best practices for implementing customizable ERP systems

Implementing a customizable ERP system requires a phased deployment strategy centered on a comprehensive needs assessment and data migration plan. Success depends on selecting a vendor that aligns with strategic business goals, conducting thorough data cleansing, and providing on-the-job user training to ensure the software integrates seamlessly with unique operational workflows.

Needs assessment

Start with a basic assessment of your business needs and requirements. Based on the audit, you can identify gaps that need to be filled and areas for improvement.

Develop a strategic plan

Once you identify gaps and areas that require improvement, develop a strategic plan to improve existing workflows and future-proof your business against destabilizing trends in the future. Customizable ERP solutions can help you be prepared for eventualities

Choose the right ERP vendor

Remember to scout for vendors and select the one that aligns with your needs and business strategies. It's crucial to choose a partner who will work with you from the initial stage of auditing and planning through to post-deployment support and maintenance.

Data clean-up and migration

Clean up existing data and make sure it is compatible with your new ERP system. Data cleansing helps remove duplicate entries, redundancies, and errors. Plan to migrate data to the newly built customizable ERP solution.

Phased implementation

Implementation should be done stage by stage. This allows you to test the waters before large-scale deployment. If any changes or further customisations need to be made, this is where it happens.

User training

After your customizable ERP is prepared for implementation, it's crucial to train your staff. It's recommended to provide on-the-job training to save time and ensure that your staff members have several opportunities to confirm that the ERP is ready.

Customizable ERP is the future

A template-based, traditional ERP can be severely limiting. Most businesses vary in their workflow and operations. With a focus on agility and scalability, smaller companies can set up the necessary modules and eliminate the rest while reducing the burden on their internal IT departments.

With smarter business insights and greater control over productivity, businesses can easily focus on driving growth and enhancing revenue. Customizable ERP solutions offer access to APIs and deliver the ability to integrate niche third-party solutions, allowing companies to easily add or remove niche features to their ERP solutions and have greater control over both development and implementation.

Get in touch with Priority Software to discuss your options for customizable ERP solutions.

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