Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 02, 2025
ERP

Manufacturing ERP requirements & features

Summarize with AI:

In today's economy where supply chains shift quickly, compliance pressure keeps rising, and plant operations are increasingly digitized, the gap between “generic” ERP systems that only log transactions and those that actively support production performance is getting wider.

The ERP platform you use needs to reflect how your production environment works, how your teams operate, and your customers' expectations for delivery, traceability, and responsiveness.

The goal of this article is to walk through the must-have ERP requirements for manufacturers- those core features, compliance needs, and integration capabilities that turn ERP from an accounting tool into an operational system of record.

How ERP requirements differ in the manufacturing industry

ERP requirements in manufacturing differ from other industries because the system coordinates physical production, inventory movement, labor tracking, and material consumption, often in real time.

Unlike retail or services, where ERP may focus more heavily on financials or CRM, manufacturing demands deeper support for planning logic, shop floor execution, quality assurance, and compliance documentation.

Each production model- discrete, process, or ETO, requires different operational structures, costing models, scheduling rules, and inventory behaviors, and ERP systems used in these environments must be able to handle variability, multi-stage workflows, and machine-level visibility without relying on disconnected spreadsheets or bolt-on systems.

Data has to move cleanly between planning, procurement, production, and finance.

Manufacturing ERP systems distinguish themselves through specialized functionality for production control, inventory movement, quality assurance, and regulatory compliance.

6 core manufacturing ERP requirements

Core manufacturing ERP software features must include Bill of Materials (BOM) management, production scheduling, and real-time inventory tracking. Essential systems integrate shop floor control, automated quality assurance, and multi-method cost management. Advanced solutions prioritize regulatory compliance, IoT connectivity, and mobile accessibility to ensure operational visibility and industry-standard traceability.

These are the base capabilities every manufacturing ERP system should include. If any of these are missing or underdeveloped, it's likely the system will create more operational friction than solutions.

Bill of materials (BOM) management

The system should support version control, alternates, phantom items, and engineering revisions – along with the ability to link BOMs to routings and production orders.

For manufacturers dealing with frequent design changes, the ERP must provide audit trails and change tracking tied to effective dates and open jobs. BOM structures need to align with costing logic, material requirements planning, and product lifecycle data.

Production planning and scheduling

The ERP must support capacity scheduling, backward and forward planning, and simulate production runs based on resource constraints.

It should allow planners to allocate work centers, prioritize orders, handle exceptions, and adjust dynamically as demand or supply changes, while integrating planning with inventory, labor, and machine availability data so that production schedules are realistic and executable.

Inventory and warehouse management

Inventory visibility (by location, lot, serial number, and status) is paramount.
The manufacturing ERP should support automatic replenishment triggers, barcode scanning, bin-level tracking, and material staging for production.

It also needs to manage WIP inventory, consignment stock, and inbound/outbound logistics.

This module should work hand in hand with planning and finance to ensure accuracy in costing and MRP.

Shop floor control and automation

Shop floor data collection through terminals, mobile devices, or IoT sensors must feed directly into the ERP to update job status, record material usage, track downtime, and monitor performance metrics.

The system should support real-time reporting of job progress, labor hours, scrap, and deviations and integration with machine-level data for automated updates and exception alerts.

Quality control and assurance

Quality processes must be embedded in production workflows –
the ERP should support the granular management of inspection plans, non-conformance reports (NCRs), corrective actions, and hold/release logic.

It should support traceability down to the component level and link quality records to jobs, vendors, and finished goods.

Cost management and financial integration

The system has to support multiple costing methods (standard, actual, and average) to adhere to different manufacturing environments, and be able to roll up labor, material, overhead, and subcontracting costs into finished goods valuation.

It should track variances and provide visibility into cost drivers through interoperability with finance data and ensure that inventory, production, and procurement costs flow cleanly into general ledger, budgeting, and reporting systems.

Compliance and regulatory requirements

Whether the focus is on product safety, environmental regulations, traceability, or QA- the ERP system must enforce controls at the system level. Manual tracking or after-the-fact documentation introduces risk, delays audits, and reduces the reliability of the underlying data.

The compliance features that should be included in ERP software are those that allow processes to be executed in full alignment with regulatory obligations without relying on manual overview.

Industry-specific compliance

The ERP must support vertical-specific compliance frameworks out of the box.

This includes GMP and FDA requirements in pharmaceutical manufacturing, REACH and GHS documentation in chemical production, ISO 9001 and AS9100 standards in industrial and aerospace sectors, safety compliance such as HACCP or FSMA in food and beverage, or IPC & RoHS for electronics manufacturing, and sometimes ISO 13485 if you're producing components for medical devices.

That support should extend to actual process enforcement (and not just documentation) through controlled access, electronic signatures, validated workflows, change control, etc.

Traceability and audit trails

The system must enable full forward and backward traceability from raw materials and components to finished goods and last-mile delivery.

Every material movement, quality check, status update, and process deviation must be logged in the system with automated timestamping and user identification.

The ERP must be able to generate a complete audit trail at the batch, lot, or serial level on demand, with supporting documentation tied to specific transactions, to streamline external audits and recalls, and support internal root-cause analysis and process validation.

Environmental and safety standards

ERP systems must support compliance with environmental and occupational safety regulations through structured data capture and reporting.

This includes tracking hazardous material handling, equipment maintenance schedules, emissions, waste disposal, and safety inspections. Data must be linked to specific processes and transactions to allow real-time monitoring and regulatory reporting.

This includes tracking hazardous material handling, equipment maintenance schedules, emissions, waste disposal, and safety inspections. Data must be linked to specific processes and transactions to allow real-time monitoring and regulatory reporting.

Technology and integration requirements

Manufacturing environments largely depend on multiple interconnected systems throughout the organizational tach stack infrastructure.

As the central operational business software, the ERP platform is expected to be able to easily connect separate functions to create a hub for real-time coordination across multiple apps, technologies, and business units.

CRM, SCM, and PLM systems

The ERP must offer APIs, middleware, or native connectors that allow it to integrate directly with external CRM, SCM, and PLM platforms, with minimal dependency on custom development.

PLM integration ensures engineering changes are reflected in BOMs and routings without manual re-entry, SCM connectivity allows real-time collaboration with suppliers and visibility into lead times, and coordination of inbound logistics.

CRM integration ensures that customer requirements like configurable products or delivery schedules flow smoothly through production and fulfillment workflows.

Cloud-based accessibility

Manufacturing companies with multiple production sites or scattered logistics hubs require centralized control without sacrificing local flexibility. This can be difficult to achieve with traditional on-premise systems, which often require duplicated infrastructure and high administrative costs.

Cloud ERP deployment offers a scalable framework that allows users across regions or units to access the same system securely (with role-based permissions, audit control, and governance around data residency), and access real time data from anywhere.

Mobile accessibility

Shop floor personnel, warehouse staff, quality inspectors, field service technicians, and even supervisors increasingly rely on mobile devices to input and retrieve data in real time.

This includes support for barcode scanning, job tracking, approvals, inventory transfers, and issue reporting all through mobile apps or browser-based interfaces with offline capabilities where needed.

Device management, authentication, and user permissions must all be governed centrally to maintain control and ensure data integrity.

IoT, AI, and machine learning capabilities

As manufacturing environments adopt Industry 4.0 technologies, ERP must serve as both a data center and a decision support engine.

Integration with IoT devices requires structured input channels and real-time processing, whether for machine status, environmental monitoring, or production telemetry.

The system should enable pattern recognition, exception alerts, and rule-based automation based on real operational data. For this to work, the ERP must support event-driven architecture, high-volume data ingestion, and customizable response logic.

Real-time dashboards

The ERP should offer configurable dashboards that show up-to-date metrics across production, quality, inventory, procurement, and financial performance and allow users to drill down from the KPIs level to the underlying “line level” numbers.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Customization requirements

Even within the same industry, no two manufacturing environments are exactly alike.

The way you handle scheduling, quality, or costing in one plant may be entirely different in another, and the ERP system needs to reflect that without turning into a custom development project.

The ERP should enable the flexibility that allows it to be customized for different manufacturing sectors without compromising stability or upgradeability.

Modular architecture

You should be able to add functionalities on based on what the business needs at the moment.

That means deploying modules in a phased manner, rolling out advanced or additional capabilities when the operation is ready- not forcing them in from the beginning. This also keeps the rollout focused, and helps avoid touching stable processes just to introduce new ones.

Multi-location and multi-plant support

If you're managing multiple facilities, the system needs to support local variation without breaking enterprise control.

That could mean plant-specific routings, localized compliance rules, or separate approval workflows. But those differences should still feed into a common data model, so you're not running disconnected operations under the same brand.

User roles and permission management

People should only see and change what they're responsible for. The ERP should allow you to configure roles that map your teams structure without relying on workarounds or over-permissioned accounts. That includes field-level control, approval chains, and audit visibility.

It's one of those areas that only becomes noticeable when it goes wrong but when it's done right, the system runs cleaner and accountability is built in by design.

How Priority Software can help

Priority ERP is built to meet all the core requirements manufacturers depend on real-time production control, inventory visibility, quality management, costing accuracy, and compliance enforcement.

The platform offers native standard manufacturing features, with the flexibility to adapt to different production models and plant structures.

With embedded analytics, native mobile capabilities, and a cloud-ready architecture, Priority gives manufacturers the tools to run efficient, traceable, and scalable operations without compromising on control or quality.

See how Priority works for you