Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Take a quick tour

Follow the SCM process

Manage your SCM process directly from your ERP system.

Manage your SCM process directly from your ERP system.

From planning to delivery: Smarter supply chain management with Priority ERP

What is Supply Chain Management?

Supply chain management (SCM) is the process of coordinating every stage of production and distribution, from raw materials to finished goods, to ensure products reach customers efficiently, on time, and at the right cost.

In a world where disruptions, demand shifts, and complex logistics are part of daily operations, effective SCM helps companies stay agile, competitive, and profitable.

Who is it for?

Priority's Supply Chain Management solution is designed for every professional involved in sourcing, planning, production, and deliveryת connecting teams, systems, and data into one intelligent, real-time network.

Supply chain managers

Priority's SCM tools give supply chain managers full control over every link in the supply chain, from procurement and production to delivery.

They can forecast demand, monitor inventory, coordinate suppliers, and ensure that materials, resources, and finished goods move smoothly across the network. Real-time insights, AI-based forecasting, and automated workflows help them prevent shortages, minimize costs, and maintain operational continuity across multiple sites.

Procurement and purchasing teams

Procurement professionals can easily manage suppliers, purchase orders, and replenishment planning within a single platform.

Priority's automated purchase requisition and approval workflows ensure accuracy and speed, while AI-powered forecasting helps align purchasing decisions with demand trends. The result is reduced manual effort, fewer errors, and stronger supplier relationships.

Operations and production managers

Operations managers benefit from full visibility into the production flow and how it connects with supply chain activities.

They can use real-time data to balance workloads, plan production runs, and ensure materials and components arrive just in time. Automated MRP and inventory updates keep production efficient, reducing downtime and waste while maintaining product quality and delivery timelines.

Warehouse and inventory managers

Warehouse managers can track every movement of materials, components, and finished goods in real time.

With integrated WMS tools and mobile capabilities, they can manage picking, packing, and inventory counts accurately. Lot and serial tracking provide full traceability, ensuring compliance and complete visibility from receiving to delivery.

Logistics and distribution teams

For logistics coordinators and delivery planners, Priority connects every stage of fulfillment, helping them plan efficient routes, schedule shipments, and monitor deliveries.

AI-driven route optimization and the Advanced Delivery Planning module simplify even complex distribution networks, improving on-time delivery rates and lowering transportation costs.

Finance and cost control teams

Finance teams can gain a clear, real-time understanding of supply chain costs: from raw materials to final delivery.

They can analyze supplier performance, evaluate spend trends, and ensure that procurement, production, and distribution align with financial goals. Integrated reporting tools support more accurate budgeting and cost optimization across the entire supply chain.

Executives and business leaders

Executives and senior decision-makers gain a complete overview of the company's supply chain health and performance.

Priority's dashboards and analytics highlight efficiency, cost trends, and risk indicators, enabling leaders to make data-driven strategic decisions. With this visibility, they can strengthen resilience, support growth, and ensure that supply chain operations align with overall business objectives.

 

Why is it important?

A well-managed supply chain ensures business continuity, cost efficiency, and customer trust. Without it, companies face stockouts, excess inventory, late deliveries, and poor visibility into operations.

By connecting every part of the supply chain, planning, procurement, production, warehousing, and distribution, Priority ERP helps businesses:

  • Anticipate demand and reduce waste.

  • Respond quickly to changes in orders or capacity.

  • Improve coordination between departments.

  • Make data-driven decisions that boost margins and efficiency.

What you can do in Priority ERP

With Priority ERP, businesses can manage their entire supply chain, from forecasting and procurement to delivery and returns, on a single, integrated platform.

Streamline the entire process

From planning to delivery, manage end-to-end supply chain operations across modules within one connected system.

Predict and optimize with AI

Leverage built-in predictive tools and AI-based forecasting models to plan smarter and minimize risk.

Automate procurement and production

Use MRP (Material Requirements Planning) to create purchase requisitions and production work orders, automatically considering open sales orders, forecasts, inventory levels, and production needs.

Plan production proactively

Prepare production schedules for maximum efficiency and reduce idle time or delays.

Automate purchase processes

Define automated workflows for managing purchase orders based on demand forecasts using Priority's flexible BPM tool.

Optimize warehouse management

Manage warehouse tasks directly in the WMS mobile app for accurate, real-time execution.

Gain full inventory visibility

Track production status, lot numbers, pallets, and stock movements instantly to ensure accuracy and control.

Plan and optimize deliveries with aiERP

Use AI to plan and optimize delivery routes in the visual and intuitive ADP (Advanced Distribution Planning) module.

Manage deliveries on the go

Handle loading, driver tasks, delivery verification, and return processing through the Proof of Delivery mobile app, fully synchronized with the ERP system in real time.

Real-world example: Arkal Automotive

Arkal Automotive, a global manufacturer of plastic and composite parts for the automotive industry, relies on Priority ERP to manage its complex, multi-location supply chain.

Before Priority, Arkal's operations were decentralized, making it difficult to maintain full visibility across production, procurement, and delivery. With Priority ERP, Arkal gained a unified platform that connects manufacturing, inventory, and logistics management in real time.

The results:

  • Optimized production planning and material procurement through integrated MRP.

  • Greater visibility into inventory and work orders across multiple sites.

  • Streamlined delivery tracking and real-time communication between plants and logistics teams.

With Priority, Arkal can now deliver precision-engineered parts faster and more reliably maintaining the high standards expected by global automotive manufacturers.

Conclusion

From demand forecasting to proof of delivery, Priority ERP connects every link in the supply chain. Built-in automation, AI-driven planning, and mobile-ready tools help teams work smarter, reduce costs, and respond faster to change.

With one centralized system for planning, production, logistics, and reporting, Priority gives businesses the agility and control they need to keep their supply chain moving: efficiently, intelligently, and always on time.

See how Priority works for you