Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Feb. 13, 2024
ERP

Revolutionizing manufacturing: The power of modern ERP

uthor photo

Barry Spielman

Director of Product Marketing

Summarize with AI:

When it comes to efficiently managing a manufacturing business with multiple departments, processes, and datasets, implementing a comprehensive Enterprise Resource Planning (ERP) system is essential.

An ERP system provides a unified and centralized platform that integrates and streamlines all core business functions, including inventory and supply chain management, production planning and scheduling, financial management, customer relationship management, and human resources.

By implementing a manufacturing ERP system, businesses can enhance collaboration and communication among departments, reduce errors and redundancies, and gain valuable insights into performance metrics to make data-driven decisions. A robust ERP system can help manufacturing businesses improve their operational efficiency, increase productivity, and boost profitability while ensuring that the company remains competitive and can keep up with the rapidly developing market.

This article discusses manufacturers' challenges and how a modern ERP solution can improve operations by providing real-time insights, breaking down data silos, and increasing adaptability.

Streamlining operations:

Traditional manufacturing processes often relied on separate systems, manual data entries, and inconsistent workflows, leading to mistakes and delays. Modern ERP systems pull everything together, from inventory and production to sales and finance. For example, where order processing once took multiple steps and manual checks, an ERP can simplify and automate the process, cutting down on errors and saving time; for instance, when there's an unexpected surge in orders for a particular product, an ERP can promptly ( and automatically) alert the production and logistics teams, ensuring timely fulfillment.

Real-time visibility and control:

In the fast-paced manufacturing environment, where market conditions can shift rapidly, having real-time insights into your business is crucial for making informed decisions. An ERP system acts as the nerve center of a manufacturing enterprise, continuously collating and analyzing data from various sources.

A modern ERP solution allows access to centralized dashboards that provide up-to-date information across all departments. Whether tracking production status, monitoring inventory levels, or analyzing sales trends. This real-time overview empowers manufacturers to respond to emerging trends and challenges proactively. In a scenario where a specific component's supply dwindles due to unexpected global events, an ERP system can provide immediate insights into the situation, enabling manufacturers to source alternative parts or adjust production schedules to mitigate potential disruptions.

Collaboration and cohesion: Breaking down data silos.

Data silos from different departments relying on separate software solutions pose a significant barrier to effective decision-making. This lack of integration often challenges accessing and analyzing comprehensive data, causing miscommunication and missed opportunities. A modern ERP system addresses this issue head-on by integrating all aspects of the manufacturing business onto a single platform. This unification not only eradicates data silos but also fosters a collaborative environment. Whether it's the sales team updating customer feedback, market demands, or the R&D team working on product development, everyone operates from a unified data source. This seamless data sharing and collaboration between teams enhance transparency and ensure that all departments can access and act on real-time information, creating a more cohesive and efficient work environment.

Adaptability to market changes:

In today's dynamic business landscape, manufacturers face rapidly shifting market conditions and evolving consumer preferences. Whether technological breakthroughs or a growing global focus on sustainability, staying agile and ahead of the curve is essential. Modern ERP systems are designed to be flexible, offering customizable tools and modules that can be tailored to address specific challenges or opportunities. For instance, If there is an increase in demand for eco-friendly products, an ERP system can assist manufacturers in adjusting their procurement strategies, sourcing sustainable materials, and launching targeted green marketing campaigns. This adaptability, combined with scalable infrastructure, ensures that manufacturers can quickly respond to changes, whether introducing new products, modifying production processes, or reforming supply chain strategies.

Enhanced customer relationship management:

Maintaining relationships to ensure customer satisfaction is essential for long-term success. In today's digital landscape, consumers are more informed and savvy than ever, making it imperative for businesses to truly understand and anticipate their needs. ERP systems offer integrated customer relationship management (CRM) tools that provide a comprehensive view of customer interactions, preferences, and feedback. This 360° perspective, combined with centralized customer data, order history, and communication logs, allows manufacturers to analyze this data, fine-tune their product offerings, craft tailored marketing strategies, and deliver personalized service. The result? Enhanced customer satisfaction, loyalty, and a stronger bond between the business and its customers.

Improved cost control and financial management:

Financial stability stands as the cornerstone of a thriving manufacturing enterprise. Effective financial management is paramount in an industry where margins can be tight, and every decision impacts the bottom line. ERP systems rise to this challenge by offering a comprehensive and holistic view of a company's financial health. From tracking daily expenses and managing budgets to forecasting both short-term and annual revenue, these systems ensure that manufacturers have all the financial data they need at their fingertips. The automation of financial processes, coupled with real-time financial reports generated by the ERP, allows manufacturers to swiftly identify areas of wastage, uncover cost-saving opportunities, and pinpoint potential investment avenues. By centralizing and streamlining financial data, ERP systems empower manufacturers to optimize cash flow, minimize unnecessary expenditures, and make well-informed, sound financial decisions that drive business growth.

Future-proof your manufacturing operation.

In the manufacturing sector, things move fast. Today's manufacturing landscape demands more than just producing quality products; it calls for agility, foresight, and an in-depth understanding of both market dynamics and customer needs. Manufacturers embrace the notion that suitable IT tools are required to keep up, making modern ERP systems a game-changing necessity.

A modern ERP system offers benefits that go beyond just streamlined operations. It provides real-time insights, ensuring decisions are made based on accurate, historical, and current data. It breaks down data silos, fostering collaboration across departments. Its adaptability ensures that the business can pivot seamlessly as the market changes. Moreover, its enhanced customer management tools ensure that the heart of your business - your customers - is always prioritized.

ERP helps manufacturers grow their businesses by proactively staying ahead rather than just reacting. For manufacturers aiming for excellence, an ERP isn't just an option—it's a strategic advantage.

See how Priority works for you