Delivery & Implementation Specialist

Key Responsibilities

• Coordinate the end-to-end delivery of assigned customer projects, from planning through Go-Live, stabilization, and project closure.
• Build and maintain detailed project plans, including milestones, timelines, dependencies, responsibilities, and deliverables.
• Serve as the day-to-day point of contact for customers and relevant project stakeholders.
• Coordinate activities across Product, R&D, Operations, Customer Success, Support, Professional Services, and external partners.
• Follow up on project tasks, decisions, dependencies, and open issues to support timely execution.
• Identify and escalate technical, operational, business, and customer risks.
• Prepare and facilitate project status meetings, working sessions, and customer updates.
• Maintain accurate and consistent project documentation, status reports, action items, and decision logs.
• Support scope, resource, timeline, and priority management in coordination with the relevant managers and stakeholders.
• Coordinate customer readiness activities, including implementation planning, training, operational preparation, and user adoption.
• Support Go-Live planning, Hypercare activities, stabilization, and handover to the relevant operational teams.
• Capture lessons learned and contribute to the improvement of implementation processes, templates, playbooks, and delivery standards.
• Track project KPIs, progress indicators, risks, and agreed success criteria.
• Ensure that project progress, gaps, and dependencies are communicated clearly and escalated when required.

Requirements

• 5+ years of experience in project delivery, implementation, professional services, or a similar customer-facing role.
• Experience supporting or coordinating complex enterprise software implementation projects.
• Strong project planning, follow-up, and execution capabilities.
• Experience working with multiple cross-functional teams and stakeholders.
• Strong customer communication and stakeholder management skills.
• Ability to identify risks, manage dependencies, and escalate issues effectively.
• Experience coordinating multiple concurrent workstreams in complex environments.
• Ability to work effectively in a fast-paced and changing environment.
• Strong organizational skills and attention to detail.
• Fluent English, both written and spoken.