Frequently Asked Questions
Features & Capabilities
What features does Priority offer to help businesses streamline operations?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics tools, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. These capabilities enable businesses to optimize processes, reduce manual errors, and adapt quickly to changing needs. Learn more.
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures that businesses receive solutions designed for their unique needs, including specialized modules for inventory management, order fulfillment, customer loyalty, and more. Learn more.
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Businesses can easily configure automation without IT support, enabling faster response to change and freeing employees to focus on higher-value activities.
What analytics and reporting capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics capabilities help businesses forecast, control budgets, and optimize operations across departments.
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and the risks of end-of-life software. It is designed for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Learn more.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making through advanced analytics, long-term adaptability with scalable cloud solutions, and increased customer satisfaction. Priority's features help businesses achieve measurable ROI and support continuous growth. Learn more.
What problems does Priority solve for its customers?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and end-to-end order management to solve these challenges.
Competition & Comparison
How does Priority compare to other ERP solutions like Microsoft Dynamics 365, SAP Business One, Acumatica, Sage X3, NetSuite, Microsoft Business Central, and Odoo?
Priority stands out by offering a modular, all-in-one solution with no-code customizations, industry-specific features, and cloud-based scalability. Unlike competitors, Priority avoids complex integrations, forced migrations, and contract lock-ins. It is recognized for ease of use, affordability, and true multi-company capabilities. For detailed comparisons, see About Priority.
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and is trusted by leading companies and analysts. These strengths make Priority a preferred choice for businesses seeking efficiency, adaptability, and long-term value. Learn more.
How does Priority Retail Management compare to POS and unified commerce providers?
Priority Retail Management delivers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated. This eliminates costly integrations and ensures smooth operations across the entire retail chain, unlike competitors who rely on multiple systems and integrations.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full automation and ease of use, Martyn Young (Cherwell Laboratories) found it matched their needs out of the box, and Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions.
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more customers.
Implementation & Support
How long does it take to implement Priority ERP, and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed in a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, on-site and virtual training, and self-service resources to ensure a smooth start. Learn more.
What training and technical support is available for Priority customers?
Priority provides professional services for configuration, data migration, and training, tailored on-site and virtual training sessions, and self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Learn more.
What customer service and support does Priority offer after purchase?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert, professional services, and multilingual support resources. For more details, visit Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Learn more.
Pain Points & Solutions
What common pain points do Priority customers face before switching?
Customers often struggle with poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy ERPs, manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority addresses these with centralized data, automation, and industry-specific solutions.
How does Priority solve integration complexity and fragmented data issues?
Priority's modular, all-in-one solution eliminates the need for complex integrations and maintains a single source of truth for all operational and customer data. This ensures consistent, accurate information across departments and seamless workflows.
Customer Success & Recognition
Has Priority received any industry recognition or awards?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. It is trusted by notable companies including Toyota, Flex, and Teva. Learn more.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
