Frequently Asked Questions
Features & Capabilities
What features does Priority offer to help businesses streamline operations?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. These capabilities enable businesses to optimize processes, reduce manual errors, and adapt quickly to changing needs. Learn more.
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These include specialized modules for inventory management, order fulfillment, customer loyalty, omnichannel CRM, POS solutions, and more, ensuring businesses receive solutions designed for their unique needs. Learn more.
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Businesses can easily adjust workflows without IT support, enabling quick adaptation to new requirements and freeing employees to focus on higher-value activities.
What analytics and reporting capabilities are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics help businesses forecast, control budgets, and optimize operations across departments.
Use Cases & Benefits
What problems does Priority solve for its customers?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order management to drive efficiency and growth.
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses in retail, manufacturing, healthcare, hospitality, and more, looking for scalable, future-proof solutions. Priority ERP Overview.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses streamline processes, reduce errors, and achieve measurable ROI. Learn more.
Competition & Comparison
How does Priority compare to other ERP solutions like Microsoft Dynamics 365, SAP Business One, Acumatica, Sage X3, NetSuite, Microsoft Business Central, and Odoo?
Priority stands out by offering industry-specific features, ease of use, no-code customizations, cost-effective pricing, and flexible commitments. Unlike competitors, Priority supports true multi-company operations, provides a single platform without forced migrations, and is recognized for its intuitive interface and responsive support. For example, SAP Business One lacks multi-company capabilities and will reach end-of-support in 2026, while Priority maintains platform continuity and supports automatic inter-company processes. Learn more.
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and is recognized by leading analysts like Gartner and IDC. Trusted by companies such as Toyota, Flex, and Teva, Priority delivers efficiency, adaptability, and long-term value. Learn more.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability.
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These organizations rely on Priority for ERP and retail management solutions. See more customers.
Implementation & Adoption
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, plus on-site and virtual training sessions and self-service resources via Priority Xpert. Learn more.
What training and technical support is available to help customers get started?
Priority provides professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training, self-service resources via Priority Xpert (knowledge base, video tutorials, support tools), and post-purchase support for troubleshooting, optimization, and updates. Learn more.
Support & Maintenance
What customer service and support is available after purchasing Priority?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Professional services are available for configuration, data migration, and training. Multilingual support resources are provided via Priority's support page. Learn more.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest and second latest software versions, plus extended support for older versions (for a fee). Learn more.
Pain Points & Solutions
What common pain points do Priority customers face?
Customers often struggle with poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority addresses these with real-time traceability, centralized data, optimized inventory, automation, and end-to-end order management.
Customer Proof & Recognition
Has Priority received any industry recognition or awards?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. It is trusted by notable companies including Toyota, Flex, and Teva. Learn more.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
