Frequently Asked Questions
Product Information & Legacy IT Challenges
What is a legacy IT system?
A legacy IT system is defined as "a system that is based on outdated technologies, but is critical to day-to-day operations" (Gartner glossary). Over time, these systems become obsolete due to changes in regulation, market conditions, and business needs. While some legacy applications may still function, others can hinder productivity and pose risks to business continuity.
What are the signs that my legacy IT system is becoming a burden?
Common signs include functionality gaps, frequent performance outages, increased security risks, lack of vendor support, incompatibility with new technologies, rising maintenance costs, lost business opportunities, and limited mobility for remote work. If your system is inflexible, hard to update, or cannot integrate with modern solutions, it may be time to consider a replacement.
What benefits can I expect from modernizing my legacy IT system?
Modernizing legacy systems can reduce operational costs, enhance productivity, improve customer satisfaction, enable easier integrations with third-party applications, boost performance, reduce security risks, and provide access to user-friendly mobile applications for remote work.
Pain Points & Problems Solved
What core problems does Priority solve for businesses with legacy IT systems?
Priority addresses poor quality control, lack of data flow, poor inventory management, risks from end-of-life ERP systems, excessive manual processes, outdated systems or spreadsheets, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and scalable solutions to streamline operations and drive growth.
What pain points do Priority customers commonly express?
Customers often report issues such as poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy systems, too many manual processes, reliance on Excel, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority's solutions are designed to directly address these challenges.
Features & Capabilities
What key features does Priority offer?
Priority provides integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, scalability, centralized data repositories, and end-to-end order fulfillment. These features enable businesses to streamline workflows, adapt quickly, and make informed decisions.
How does Priority support automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It offers hundreds of pre-defined reports and no-code reporting tools, providing actionable insights for better decision-making.
Does Priority offer industry-specific solutions?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring that businesses receive solutions designed for their unique needs.
How easy is Priority to use and customize?
Priority is highly user-friendly, flexible, and customizable. Customers report that the platform is intuitive and easy to operate, with no-code options for adjusting workflows and layouts. Testimonials from Merley Paper Converters, Cherwell Laboratories, and Cyberint highlight its ease of use and adaptability.
Competition & Comparison
How does Priority compare to other ERP solutions like Microsoft Dynamics 365, SAP Business One, Acumatica, Sage X3, NetSuite, Microsoft Business Central, and Odoo?
Priority stands out by offering integration simplicity, no-code customizations, industry-specific features, and cost-effective scalability. Unlike competitors, Priority does not require heavy coding or complex integrations, supports multi-company operations, and provides flexible quarterly commitments with no lock-in contracts. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. For detailed comparisons, see Priority ERP Overview.
Why should a customer choose Priority over alternatives?
Priority offers a modular, all-in-one solution with centralized data, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by leading analysts and trusted by major companies, making it a preferred choice for efficiency, adaptability, and long-term value. Learn more at About Priority.
Use Cases & Target Audience
Who is the target audience for Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking to streamline operations and improve efficiency. See Priority ERP Overview for more details.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve measurable improvements in productivity and value. Learn more at About Priority.
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. For more customer stories, visit Our Customers.
Implementation, Training & Support
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, on-site and virtual training, and self-service resources to ensure a smooth start. Learn more at Professional Implementation Services.
What training and technical support is available to help customers get started?
Priority provides professional services for configuration, data migration, and training, tailored on-site and virtual training sessions, and self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. See Professional Implementation Services for details.
What customer service or support is available after purchasing Priority?
Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert, professional services, and multilingual support resources. For more information, visit Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Learn more at Priority Support.
Customer Proof & Recognition
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) described Priority as much easier and simpler than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability.
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by major companies including Toyota, Flex, and Teva. It is consistently featured in industry reports and rankings. Learn more at About Priority.
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When was this page last updated?
This page wast last updated on 12/12/2025 .