Frequently Asked Questions

Product Information & Legacy IT Challenges

What is a legacy IT system?

A legacy IT system is defined as "a system that is based on outdated technologies, but is critical to day-to-day operations" (Gartner glossary). Over time, these systems become obsolete due to changes in regulation, market conditions, and business needs. While some legacy applications may still function, others can hinder productivity and pose risks to business continuity.

What are the signs that my legacy IT system is becoming a burden?

Common signs include functionality gaps, frequent performance outages, increased security risks, lack of vendor support, incompatibility with new technologies, rising maintenance costs, lost business opportunities, and limited mobility for remote work. If your system is inflexible, hard to update, or cannot integrate with modern solutions, it may be time to consider a replacement.

What benefits can I expect from modernizing my legacy IT system?

Modernizing legacy systems can reduce operational costs, enhance productivity, improve customer satisfaction, enable easier integrations with third-party applications, boost performance, reduce security risks, and provide access to user-friendly mobile applications for remote work.

Pain Points & Problems Solved

What core problems does Priority solve for businesses with legacy IT systems?

Priority addresses poor quality control, lack of data flow, poor inventory management, risks from end-of-life ERP systems, excessive manual processes, outdated systems or spreadsheets, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and scalable solutions to streamline operations and drive growth.

What pain points do Priority customers commonly express?

Customers often report issues such as poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy systems, too many manual processes, reliance on Excel, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority's solutions are designed to directly address these challenges.

Features & Capabilities

What key features does Priority offer?

Priority provides integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, scalability, centralized data repositories, and end-to-end order fulfillment. These features enable businesses to streamline workflows, adapt quickly, and make informed decisions.

How does Priority support automation and analytics?

Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It offers hundreds of pre-defined reports and no-code reporting tools, providing actionable insights for better decision-making.

Does Priority offer industry-specific solutions?

Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring that businesses receive solutions designed for their unique needs.

How easy is Priority to use and customize?

Priority is highly user-friendly, flexible, and customizable. Customers report that the platform is intuitive and easy to operate, with no-code options for adjusting workflows and layouts. Testimonials from Merley Paper Converters, Cherwell Laboratories, and Cyberint highlight its ease of use and adaptability.

Competition & Comparison

How does Priority compare to other ERP solutions like Microsoft Dynamics 365, SAP Business One, Acumatica, Sage X3, NetSuite, Microsoft Business Central, and Odoo?

Priority stands out by offering integration simplicity, no-code customizations, industry-specific features, and cost-effective scalability. Unlike competitors, Priority does not require heavy coding or complex integrations, supports multi-company operations, and provides flexible quarterly commitments with no lock-in contracts. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. For detailed comparisons, see Priority ERP Overview.

Why should a customer choose Priority over alternatives?

Priority offers a modular, all-in-one solution with centralized data, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by leading analysts and trusted by major companies, making it a preferred choice for efficiency, adaptability, and long-term value. Learn more at About Priority.

Use Cases & Target Audience

Who is the target audience for Priority ERP?

Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking to streamline operations and improve efficiency. See Priority ERP Overview for more details.

What business impact can customers expect from using Priority?

Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve measurable improvements in productivity and value. Learn more at About Priority.

Who are some of Priority's customers?

Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. For more customer stories, visit Our Customers.

Implementation, Training & Support

How long does it take to implement Priority ERP and how easy is it to start?

Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, on-site and virtual training, and self-service resources to ensure a smooth start. Learn more at Professional Implementation Services.

What training and technical support is available to help customers get started?

Priority provides professional services for configuration, data migration, and training, tailored on-site and virtual training sessions, and self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. See Professional Implementation Services for details.

What customer service or support is available after purchasing Priority?

Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert, professional services, and multilingual support resources. For more information, visit Priority's Support Page.

How does Priority handle maintenance, upgrades, and troubleshooting?

Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Learn more at Priority Support.

Customer Proof & Recognition

What feedback have customers given about Priority's ease of use?

Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) described Priority as much easier and simpler than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability.

Has Priority received industry recognition?

Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by major companies including Toyota, Flex, and Teva. It is consistently featured in industry reports and rankings. Learn more at About Priority.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Are you in a legacy IT cul-de-sac?

Keren Sherer Taiber

Chief Product Officer
Legacy IT systems

Summarize with AI:

What is a legacy IT system?

“A system that is based on outdated technologies, but is critical to day-to-day operations.” – Gartner glossary.

Over time, legacy systems often become obsolete as the economy transforms, driving change in regulation, market conditions, and management. Although some applications may continue to perform their tasks reasonably well, others may hunker along and bring down the organization's productivity.

Legacy applications Modernization has several measurable benefits:

  • Helps reduce operational costs and enhances productivity and efficiency
  • Improves customer satisfaction and increases sales and profitability
  • Makes integrations with third-party applications easier with standardized APIs
  • Better performance and reduced risks of security threats
  • Access to user-friendly mobile applications anywhere, anytime.

All signs are there – how to ttell when your legacy IT system is a burden rather than an asset?

Functionality gaps

The functions your company needs to perform to meet market standards have changed over the years. Legacy systems may not accommodate new or altered functions related to the changes in your business strategy. If Your legacy software is no longer fit for purpose and sets you back from gaining higher productivity and end-to-end process visibility, changes will have to follow.

Performance

Downtime can and does happen, but outages and other issues often become more frequent with legacy software.

If disturbances and outages are frequent in your organization and are often unexpected and unplanned, this is a major red flag that signs that it's time to start thinking about other options. You run vast risks of losing clients: they will immediately shift to competitors if they find your services inaccessible.

Security

inherently based on older technology, Legacy systems present a security risk because they are often not supported by the company that created them. Lacking maintenance, updates, and patches needed to secure them against new security vulnerabilities and threats. If you can't recall when your system was updated, add another checkmark to the list.

Support

Once a legacy system's manufacturer goes out of business, it's only a matter of time before support and software updates cease. If your System hasn't been updated or serviced lately, it may be time for a change.

Legacy software is often no longer supported by the developer or vendor. Support may not seem that important until you need it. Software developers typically issue bug fixes, security patches, and feature upgrades until a system is no longer widely used. At this point, the software quickly becomes more vulnerable to security issues.

Incompatibility

Outdated technology rarely successfully integrates with new technology. Combining incompatible systems often creates loopholes that cannot be bridged. In some cases, businesses use a workaround that might slow down operations to get a legacy system and a new system to work together.

Technologies like IoT sensors, for example, are becoming more popular and widely used. An outdated database won't integrate with this technology. To benefit from innovations, You need to modernize your entire business environment.

Maintenance cost

It may seem like you're saving costs when you don't update your software, but in the long run, it costs much more. Somewhere between increased difficulty finding Resources for ongoing management, special licensing requirements, and database Maintenance, you lose more than you gain.

Eventually, most businesses holding on to their legacy systems realize it's time to cut their losses. Better sooner than later.

Lost business opportunities

Investing in old legacy software support and maintenance creates an innovation gap, providing your competitors with great opportunities to outperform you and take over your market share while you wade in your old system, letting new opportunities in your industry go right by.

Mobility

Most organizations know how important software that allows employees to work from different locations is. It is necessary for those companies that employ field service technicians or personnel that travel frequently or operate remote offices.

While many companies adopt the BYOD (bring your own device) approach, legacy systems cannot meet today's dynamic business environment's demand for flexibility and mobility.

If it's cumbersome, inflexible, and isn't fully equipped with mobile options that allow your employees to operate from different locations, that may be another sign you must move on.

Future-proof your business

If you are experiencing some of the issues mentioned, your legacy software needs replacement.

Don't panic! Replacing it will be worth the effort: the streamlined operational efficiency, enhanced customer services, better work environment, and reduced expenses will account for increased agility and, ultimately, help your company stay competitive.

When updating a legacy system to a new solution, ensure that you have the right professional software partner who can reliably deliver your essential legacy functionality using a modern, scalable platform to get the job done at the pace your project requires.

In this article we've covered

ERP
Business Management
Technology

The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.