Frequently Asked Questions
Product Information
What is Priority Software?
Priority Software is a leading global provider of AI-based cloud ERP and business management solutions, serving over 75,000 customers in 70 countries. The company offers comprehensive, scalable, and configurable platforms for ERP, retail, hospitality, and school management, recognized by analysts like Gartner and IDC for innovation and cost-effectiveness. Learn more.
What products and solutions does Priority Software offer?
Priority Software offers a range of cloud-based business management solutions, including:
- ERP Systems: Comprehensive, agile, and scalable cloud-ERP for various industries.
- Retail Management: Modular Retail ERP, POS, and unified commerce solutions.
- Hospitality Management: Guest-centric Property Management System (PMS) for hotels.
- School Management: Platforms for educational institution management.
For more, see the ERP, Retail Management, Hospitality Management, and School Management pages.
What is the focus of the Citrin Cooperman and Priority Software alliance?
The alliance focuses on expanding digital transformation capabilities for middle market businesses in North America using Priority's AI-based cloud ERP. Citrin Cooperman Advisors LLC will serve as Priority's premier U.S. implementation provider, supporting clients in manufacturing, distribution, and professional services. (Source: Press Release, Dec. 18, 2025)
How many customers does Priority Software serve and in how many countries?
Priority Software serves over 75,000 customers in 70 countries worldwide. Source
What industries does Priority Software support?
Priority Software supports a wide range of industries, including manufacturing, distribution, professional services, retail, hospitality, healthcare, automotive, pharmaceuticals, technology, and education. See all industries.
Where is Priority Software headquartered and what is its global presence?
Priority Software has offices in the United States, Belgium, and Israel, and operates through an extensive network of business partners worldwide. Learn more.
What is aiERP from Priority Software?
aiERP is Priority Software's AI-powered, cloud-native ERP platform. It offers embedded artificial intelligence capabilities for automation, analytics, and business process optimization, and is recognized by Gartner and IDC for innovation and cost-effectiveness. Learn more.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, integrations, and partner applications that enhance the core Priority platform. Explore Priority Market.
What are Priority Software's professional and implementation services?
Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.
What partnership opportunities does Priority Software offer?
Priority Software offers technology partnerships, AWS partnerships, and opportunities to join its global partner network. Partners can access Priority's expertise, resources, and marketplace to grow their business. Learn more.
Features & Capabilities
What are the key features of Priority Software's ERP platform?
Key features include embedded AI, advanced analytics, automation, no-code customizations, centralized data, industry-specific modules, and seamless integration capabilities. The platform supports real-time insights, mobile access, and end-to-end business process management. See all features.
Does Priority Software support integrations with other systems?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, ODBC drivers, RESTful API, and embedded integrations for hospitality, ERP, and other business systems. See integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and data exchange. Learn more.
What technical documentation is available for Priority Software?
Priority Software provides comprehensive technical documentation covering features, supported industries, and product capabilities. Access documentation.
What are some of the most popular integrations for Priority Software?
Popular integrations include Webhotelier, Ving Card, Verifone, SAP, SiteMinder, RoomPriceGenie, and over 150 other connectors for hospitality, ERP, and business management. See full list.
What makes Priority Software's platform user-friendly?
Priority Software is praised for its intuitive interface, ease of use, and user-configurability for fields, logic, reports, and workflows. Customers report quick adoption and minimal reliance on IT teams. (Source: Customer testimonials)
How does Priority Software support automation?
Priority Software includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments.
What analytics and reporting capabilities does Priority Software offer?
Priority Software provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights and decision-making.
How does Priority Software ensure data consistency?
Priority Software maintains a single source of truth with centralized data repositories, ensuring consistent and accurate information across all departments and business units.
Use Cases & Benefits
Who can benefit from Priority Software's solutions?
Priority Software is designed for organizations of all sizes, from global enterprises to small and growing businesses, across industries such as manufacturing, retail, hospitality, healthcare, and education.
What roles within a company are best served by Priority Software?
Priority Software serves retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and professionals in manufacturing, healthcare, technology, and services.
What business challenges does Priority Software help solve?
Priority Software addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, and operational inefficiencies. See more.
How does Priority Software help with inventory management?
Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency, resulting in reduced costs and increased customer satisfaction.
How does Priority Software support digital transformation for middle market businesses?
Priority Software provides flexible, scalable, and AI-powered ERP solutions tailored for middle market businesses, enabling them to modernize operations, improve efficiency, and remain future-proof. (Source: Press Release)
What are some real-world success stories of Priority Software customers?
Success stories include Solara Adjustable Patio Covers (improved project turnaround), Dejavoo (growth without increasing headcount), Nautilus Designs (30% order volume growth), and TOA Hotel & Spa (enhanced guest experience). See all case studies.
How does Priority Software help companies replace outdated systems?
Priority Software replaces outdated systems and spreadsheets with a centralized, future-proof ERP platform, reducing risk, streamlining operations, and enabling better decision-making.
How does Priority Software improve customer experience?
Priority Software enhances customer experience with centralized customer data, loyalty program capabilities, omnichannel CRM, and efficient promotion engines, ensuring consistent engagement across all touchpoints.
How does Priority Software help with order fulfillment?
Priority Software provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows for efficient and accurate delivery.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
Support & Implementation
What support does Priority Software offer for implementation?
Priority Software provides professional implementation services, including project management, training, and ongoing support, to ensure successful deployment and adoption. Learn more.
How do customers rate Priority Software's support and ease of use?
Customers rate Priority ERP approximately 4.1/5 on G2, highlighting its intuitive interface, ease of use, and responsive customer support. (Source: Customer testimonials)
What resources are available for learning about Priority Software?
Resources include product tours, webinars, articles, videos, brochures, and a comprehensive FAQ section. Explore resources.
How can I get a demo of Priority Software?
You can book a personalized demo of Priority Software by visiting the Book a Demo page.
How can I contact Priority Software for support?
You can contact Priority Software for support through their Contact Us page or access the Priority Xpert support portal at support.priority-software.com.
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When was this page last updated?
This page wast last updated on 12/12/2025 .