Frequently Asked Questions
Product Overview & AI Capabilities
What is Priority aiERP and how does it transform business operations?
Priority aiERP is a next-generation ERP platform from Priority Software that embeds artificial intelligence (AI) throughout its core architecture. It transforms business operations by providing AI-powered features such as smart workspace recommendations, intelligent assistance for natural language queries, machine learning-driven demand and sales predictions, writing assistance, route optimization, and more. These capabilities enable businesses to automate processes, gain deeper insights, and make smarter decisions in real time. Learn more about aiERP.
What are the key AI features included in Priority aiERP?
Priority aiERP includes AI personalization with smart workspace recommendations, intelligent assistance for natural language queries and business rule creation, machine learning for demand and sales forecasting, writing assistance and auto-editing, smart delivery route optimization, and advanced capabilities such as conversational AI tools for building reports and dashboards, and automatic anomaly detection for fraud prevention. See full feature list.
How does Priority aiERP use machine learning for business insights?
Priority aiERP leverages machine learning to generate accurate forecasts for demand planning, sales, inventory, financials, and risk management. This enables businesses to make informed decisions, optimize inventory, and proactively manage risks based on predictive analytics.
Can Priority aiERP automate customer support and service processes?
Yes, Priority aiERP enhances customer support with advanced AI technology, including a multilingual Q&A assistant for automated responses based on user history and service call automation for case routing by expertise, workload balance, and priority. This streamlines support and improves customer satisfaction.
How does Priority aiERP's natural language interface benefit users?
Priority aiERP's natural language interface allows users to query structured data, build business rules, and automate data entry using conversational language. This makes the system more accessible and reduces the need for technical expertise, empowering users to interact with their ERP intuitively.
Is Priority aiERP available as an upgrade for existing Priority users?
Yes, Priority aiERP is built on the existing Priority platform, and users of previous versions can seamlessly upgrade to access aiERP features. The upgrade process is designed to be smooth, ensuring that AI capabilities work invisibly but powerfully across all business functions.
What industries does Priority aiERP serve?
Priority aiERP serves organizations of all sizes across multiple industries, including retail, manufacturing, healthcare, hospitality, and education. Its flexible, scalable architecture and industry-specific features make it suitable for a wide range of business needs. Explore industry solutions.
How does Priority aiERP support multilingual and global operations?
Priority aiERP supports global operations with multilingual AI-powered Q&A assistants, real-time analytics, and a cloud-based platform accessible from anywhere. With over 75,000 customers in 70 countries, Priority is designed for international scalability and compliance.
What is the vision behind Priority aiERP?
Priority aiERP is designed to deliver a significant positive impact on efficiency, profitability, and business agility by embedding AI at the heart of ERP. According to Sagive Greenspan, CEO of Priority Software, this innovation reflects Priority's commitment to continuous improvement and customer success. Read the announcement.
Features & Capabilities
What features does Priority Software offer beyond aiERP?
Priority Software offers a comprehensive suite of business management solutions, including ERP systems, retail management, hospitality management, school management, professional and implementation services, and a marketplace for extended solutions. Each product is designed to streamline operations and drive growth for businesses of all sizes. See all solutions.
Does Priority Software support integrations with other platforms?
Yes, Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. It offers RESTful APIs, ODBC drivers, and SFTP file integration for seamless interoperability with third-party tools and legacy systems. Learn about integrations.
What technical documentation is available for Priority ERP?
Priority Software provides comprehensive technical documentation covering features, supported industries, and product details for Priority ERP. This resource helps prospects and customers understand the platform's capabilities and implementation requirements. Access documentation.
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API, enabling seamless integration with third-party applications and custom development. This allows businesses to tailor their systems to specific operational needs. Explore the Open API.
What are some notable integrations available for Priority Software?
Priority Software integrates with leading platforms such as Webhotelier, Ving Card, Verifone, SAP, SiteMinder, RoomPriceGenie, and over 150 other best-of-breed vendors. These integrations cover hospitality, ERP, payments, marketing automation, and more. See the Hospitality Marketplace.
How does Priority Software support no-code customization?
Priority Software enables businesses to adjust workflows, field names, screen layouts, and reports without IT support, thanks to its no-code customization tools. This flexibility allows rapid adaptation to changing business needs and reduces reliance on technical teams.
What analytics and reporting capabilities does Priority Software provide?
Priority Software offers hundreds of pre-defined reports, no-code reporting tools, and advanced analytics powered by AI. These features provide actionable insights for better decision-making and help businesses monitor performance in real time.
Use Cases & Benefits
Who can benefit from using Priority aiERP?
Priority aiERP is ideal for organizations seeking to automate business processes, gain predictive insights, and improve operational efficiency. It serves companies in retail, manufacturing, healthcare, hospitality, and education, from SMBs to global enterprises.
What core business problems does Priority aiERP solve?
Priority aiERP addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, fragmented data, and operational inefficiencies. It centralizes data, automates workflows, and provides real-time insights to drive better business outcomes.
How does Priority aiERP help with inventory management?
Priority aiERP optimizes inventory levels through AI-driven demand forecasting, real-time tracking, and automated workflows. This reduces overstocking, minimizes inaccuracies, and ensures efficient supply chain operations.
How does Priority aiERP improve customer experience?
Priority aiERP enhances customer experience with centralized customer data, loyalty program support, efficient promotion engines, and AI-powered support tools. This ensures consistent, personalized interactions across all channels.
What pain points does Priority aiERP address for retail businesses?
Priority aiERP solves retail pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It provides centralized management, automation, and omnichannel capabilities tailored for retail operations.
How does Priority aiERP support manufacturing companies?
Priority aiERP supports manufacturing with real-time traceability, automated workflows, advanced analytics, and centralized data. This improves quality control, forecasting, and operational efficiency for manufacturers.
What are some real-world success stories with Priority Software?
Customers such as Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, and Global Brands Gallery have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority solutions. Read case studies.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight its ease of learning, quick support, and the ability for employees to manage tasks without heavy IT reliance. Priority ERP holds a 4.1/5 rating on G2, with users noting its configurability and simplicity. See customer feedback.
Competition & Comparison
How does Priority aiERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority aiERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority aiERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority aiERP is affordable, easy to use, supports true multi-company operations, and does not require forced migrations, making it suitable for growing businesses.
How does Priority aiERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority aiERP is cost-effective, offers flexible quarterly commitments with no lock-in contracts, and delivers industry-specific functionality for a range of business needs.
How does Priority aiERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority aiERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible commitments with no lock-in.
How does Priority aiERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and a high implementation failure rate. Priority aiERP provides structured implementation, proven scalability, and a robust partner ecosystem for reliable adoption and growth.
How does Priority aiERP compare to Sage X3?
Sage X3 focuses on accounting and requires coding for customizations. Priority aiERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for workflows and automation.
How does Priority aiERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized modules for manufacturing, retail, and pharma. Priority aiERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, and automation.
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support tailored to each customer's needs. Learn about implementation services.
How does Priority Software ensure customer success?
Priority Software is committed to customer success through continuous innovation, responsive support, and a global network of partners. The company is recognized by leading analysts and trusted by over 75,000 customers worldwide. About Priority.
What is the Priority Market and how can it help my business?
The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Businesses can find industry-specific tools and capabilities to further tailor their ERP environment. Visit Priority Market.
How can I see Priority aiERP in action?
You can book a personalized demo of Priority aiERP to see how its AI-powered features can benefit your business. Book a demo.
Company & Customer Proof
Who are some of Priority Software's notable customers?
Priority Software is trusted by leading organizations such as Toyota, Flex, Teva, GSK, Adidas, Ace Hardware, ALDO, Estee Lauder, and many more across retail, manufacturing, healthcare, and technology sectors. See customer list.
How many customers does Priority Software serve globally?
Priority Software serves over 75,000 customers in 70 countries, supporting organizations of all sizes with its cloud-based, AI-powered business management solutions.
What industry recognition has Priority Software received?
Priority Software is recognized by leading analysts such as Gartner and IDC for its product innovation and leadership in ERP and business management solutions. Learn more about our recognition.
Where can I find more information about Priority Software's company profile?
You can access the official Priority Software Company Profile for a detailed overview of its offerings, history, and market presence. Download the Company Profile.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
