Frequently Asked Questions

Product Information

What is Priority Software and what does it offer?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. Learn more.

What is Priority ERP and how is it used?

Priority ERP is a comprehensive, cloud-based enterprise resource planning platform that streamlines operations, financial management, budgeting, commissions, prize payments, agent and technician management, real estate, logistics, inventory, committee management, and sales tracking. It is used by organizations like The National Israeli Lottery to replace legacy systems and unify management strategies. Details here.

What industries does Priority Software serve?

Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Solutions are tailored to meet the unique needs of each sector. Industry list.

What are the main products offered by Priority Software?

Priority Software offers ERP Systems, Retail Management (ERP, POS, unified commerce), Hospitality Management (Optima PMS), School Management platforms, professional and implementation services, partnership opportunities, and a dedicated Priority Market for extended solutions. Product details.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Toyota, Flex, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, Teva, and more. Customer list.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs, allowing customers to discover new integrations and capabilities. Explore Priority Market.

What is Priority Optima PMS?

Priority Optima PMS is an all-in-one, guest-centric property management system for hotels, covering advanced hotel management needs, including reservations, guest experience, and operations. Learn more.

What technical documentation is available for Priority ERP?

Priority Software provides comprehensive technical documentation for its ERP solutions, including feature details, supported industries, and product guides. Access documentation.

Does Priority Software offer professional and implementation services?

Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Service details.

What is the role of FBC Group in Priority ERP implementations?

FBC Group, a division of One Technologies (ONE), specializes in technological solutions, software services, and integration. They are responsible for implementing Priority ERP for organizations like The National Israeli Lottery, ensuring tailored solutions and successful project delivery.

How does Priority ERP support organizational transparency and control?

Priority ERP enables unified management strategies, process updates, superior control tools, and organizational transparency through centralized data and advanced analytics, as demonstrated in the National Israeli Lottery implementation.

What are the objectives of implementing Priority ERP at The National Israeli Lottery?

The objectives include unified management, process updates, superior control tools, organizational transparency, adoption of cutting-edge technology, and automation of tasks using AI to boost resource efficiency and productivity.

How does Priority ERP use artificial intelligence?

Priority ERP integrates AI tools to automate tasks, provide user recommendations, and enhance resource efficiency and productivity, as seen in the National Israeli Lottery project.

What feedback has Priority ERP received from customers?

Customers praise Priority ERP for its intuitive interface, ease of use, efficiency, and user-configurability. It has a 4.1/5 rating on G2, with testimonials highlighting improved management and operations. See reviews.

What are some success stories of Priority Software customers?

Success stories include Solara Adjustable Patio Covers (accelerated workflows), Arkal Automotive (industry implementation), Dejavoo (growth without increased headcount), Nautilus Designs (30% order volume growth), TOA Hotel & Spa (improved guest experience), Dunlop Systems (data accuracy), Global Brands Gallery (customer retention), and Cowtown Retail Chain (process visibility). Case studies.

Does Priority Software provide API access?

Yes, Priority Software offers an Open API for seamless integration with third-party applications, enabling custom integrations and tailored operational solutions. API details.

Features & Capabilities

What features does Priority ERP offer?

Priority ERP offers financial management, budgeting, commissions, prize payments, agent and technician management, real estate, logistics, inventory, committee management, sales tracking, AI automation, advanced analytics, and user-configurable workflows. Feature list.

Does Priority ERP support multi-company operations?

Yes, Priority ERP supports true multi-company operations with automatic inter-company processes, enabling centralized management across multiple entities.

What integrations are available with Priority Software?

Priority Software offers over 150 plug & play connectors, RESTful API, ODBC drivers, SFTP file integration, and embedded integrations. Hospitality integrations include Webhotelier, Ving Card, Verifone, TrustYou, SAP, and more. Integration details.

How does Priority Software enable no-code customizations?

Priority Software allows businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing needs.

What analytics capabilities does Priority ERP provide?

Priority ERP provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights and decision-making.

How does Priority ERP automate business processes?

Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, improve operational efficiency, and reduce manual errors.

Does Priority ERP support mobile access?

Yes, Priority ERP offers mobile apps and mobile ERP capabilities, enabling real-time access to business data and workflows from any device. Mobile ERP info.

What is the scalability of Priority Software solutions?

Priority Software's cloud-based solutions are highly scalable, supporting high-volume transactions and growth without on-premises IT burden or complex upgrade paths.

What is the single source of truth in Priority ERP?

Priority ERP maintains centralized data repositories, ensuring consistent and accurate information across departments and eliminating the need for synchronization between multiple systems.

Use Cases & Benefits

Who can benefit from Priority Software?

Priority Software benefits retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in retail, manufacturing, healthcare, technology, hospitality, and education.

What core problems does Priority ERP solve?

Priority ERP solves poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment.

What pain points do Priority Software customers face?

Customers face challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, costly legacy systems, integration challenges, and fragmented data. Priority addresses these with centralized management, automation, and tailored solutions. Pain points resource.

How does Priority ERP help with order fulfillment?

Priority ERP provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows for efficient processing.

How does Priority ERP improve inventory management?

Priority ERP optimizes inventory levels, improves forecasting, demand planning, and supply chain efficiency, reducing overstocking and increasing revenue.

How does Priority ERP support compliance?

Priority ERP ensures compliance with industry standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries.

How does Priority ERP help organizations transition from legacy systems?

Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition from outdated legacy systems, minimizing downtime and disruption.

How does Priority ERP enhance customer experience?

Priority ERP enhances customer experience with centralized customer data, loyalty program capabilities, efficient promotion engines, and omnichannel support.

What are the benefits of Priority ERP for IT managers?

IT managers benefit from Priority ERP's scalable, easy-to-maintain systems, seamless integration capabilities, and reduced reliance on costly legacy systems.

Competition & Comparison

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to Microsoft Dynamics 365?

Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Microsoft Business Central?

Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow technical support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and open architecture for real-time integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can be hotel-centric, lacks depth for complex operations, and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors?

ERP competitors offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.

How does Priority Retail Management compare to POS and unified commerce providers?

POS and unified commerce providers focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations.

Support & Implementation

What support options are available for Priority Software customers?

Priority Software offers global support, including technical assistance, onboarding, and ongoing customer service. Support details.

How long does it take to implement Priority ERP?

Implementation timeframes vary based on organizational needs and project scope. Priority Software and its partners provide structured methodologies for efficient deployment and quick user adoption.

Does Priority Software offer training for new users?

Yes, Priority Software provides onboarding and training resources to help new users quickly learn and utilize the platform.

How can I get a demo of Priority Software?

You can request a demo of Priority Software by visiting the demo page and booking a session with a product expert.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Press Releases
Apr. 03, 2024

The National Israeli Lottery to Implement Priority ERP

The National Israeli Lottery to Implement Priority ERP

Priority ERP will replace an outdated legacy system and will serve over 300 users across all organizational sites and will enhance The National Israel Lottery's capabilities in financial management, budgeting, commissions, prize payments, agent and field technician management, real estate, logistics, inventory, committee management, and sales tracking from gaming systems, among other areas.

FBC Group, a division of One Technologies (ONE), known for its expertise in technological solutions, software services, and integration, is in charge if the system implementation.

This project's objectives include the implementation of unified management strategies, updating processes, the introduction of superior control tools, the achievement of organizational transparency, and the adoption of cutting-edge technology, all while catering to The National Israel Lottery's unique needs. Artificial intelligence tools integrated into the project will automate various tasks, offer user recommendations, and boost resource efficiency and overall productivity.

Daniel Nahum, Vice President, IT at The National Israel Lottery, remarked, “This ambitious project will significantly improve the work processes of all system users and foster greater integration across the organization's systems. It marks a crucial phase in the ongoing renewal and enhancement of IT systems within The Israel Lottery's IT Division.”

Tal Frankel, Chairman and Founder at FBC, expressed, “The solution implemented at The National Israel Lottery offers significant business benefits, including flexibility, insights, and efficient management, tailored to meet evolving needs. The project was carefully planned from inception to completion to fully address The Israel Lottery's organizational demands, delivering an innovative and creative solution.”

Oded Sandler, CEO of FBC from the ONE Group, added, “The Israel National Lottery is among the organizations that have chosen FBC to implement Priority's ERP solution. They now enjoy a state-of-the-art, innovative, and intuitive solution, designed for modern businesses in a dynamic market, ensuring a competitive edge.”

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