Delivery & Implementation Specialist
We are looking for an experienced Delivery & Implementation Specialist to support the planning, coordination, and delivery of key company projects for strategic customers. The role combines project coordination, customer communication, implementation activities, and cross-functional collaboration. The successful candidate will be responsible for driving day-to-day project execution, maintaining visibility of progress, coordinating between relevant stakeholders, and supporting successful delivery and customer adoption. The position involves working closely with internal teams, customers, and external partners, in accordance with company priorities, delivery processes, and project governance.
Key Responsibilities
- Coordinate the end-to-end delivery of assigned customer projects, from planning through Go-Live, stabilization, and project closure.
- Build and maintain detailed project plans, including milestones, timelines, dependencies, responsibilities, and deliverables.
- Serve as the day-to-day point of contact for customers and relevant project stakeholders.
- Coordinate activities across Product, R&D, Operations, Customer Success, Support, Professional Services, and external partners.
- Follow up on project tasks, decisions, dependencies, and open issues to support timely execution.
- Identify and escalate technical, operational, business, and customer risks.
- Prepare and facilitate project status meetings, working sessions, and customer updates.
- Maintain accurate and consistent project documentation, status reports, action items, and decision logs.
- Support scope, resource, timeline, and priority management in coordination with the relevant managers and stakeholders.
- Coordinate customer readiness activities, including implementation planning, training, operational preparation, and user adoption.
- Support Go-Live planning, Hypercare activities, stabilization, and handover to the relevant operational teams.
- Capture lessons learned and contribute to the improvement of implementation processes, templates, playbooks, and delivery standards.
- Track project KPIs, progress indicators, risks, and agreed success criteria.
- Ensure that project progress, gaps, and dependencies are communicated clearly and escalated when required.
Requirements
- 5+ years of experience in project delivery, implementation, professional services, or a similar customer-facing role.
- Experience supporting or coordinating complex enterprise software implementation projects.
- Strong project planning, follow-up, and execution capabilities.
- Experience working with multiple cross-functional teams and stakeholders.
- Strong customer communication and stakeholder management skills.
- Ability to identify risks, manage dependencies, and escalate issues effectively.
- Experience coordinating multiple concurrent workstreams in complex environments.
- Ability to work effectively in a fast-paced and changing environment.
- Strong organizational skills and attention to detail.
- Fluent English, both written and spoken.
