Technical Support Team Leader (Maternity Leave Replacement)

Responsibilities:

• Ongoing responsibility for shift management: leading approximately 10 support representatives per shift, while providing professional guidance on various issues and challenges
• Responsibility for executing management routines, including shift scheduling, call monitoring, and delivering feedback
• Professional training of team members, knowledge transfer, and management of knowledge bases and content
• Willingness to provide support to employees on a rotating 24/7 schedule
• Full-time position

Requirements:

• At least 2 years of experience in customer service – חובה (mandatory)
• Strong interpersonal and communication skills – mandatory
• High level of English – mandatory
• 2 years of experience in technical support – advantage
• Familiarity with Priority software – advantage
• Bachelor's degree in Computer Science/ Information Systems/ Industrial Engineering and Management – advantage