Resources What's holding retailers back from better customer experiences?

Key highlights from our retail software trends report:

What's holding retailers back from better customer experiences?

Name: What’s Holding Retailers Back From CX In 2025?
Uploaded: 2025-06-12T10:48:02+00:00
Description: Retailers admit data silos and disconnected systems are blocking better CX. Discover what’s holding them back and how to overcome it in 2025.

87% of retailers say customer experience is a top priority
59% admit they can't deliver a unified omnichannel experience
73% say fragmented systems hurt efficiency and satisfaction
Only 27% have a unified POS, inventory, and finance system
85% of brick-and-mortar retailers report data inconsistencies
64% see high value in retail-specific ERP over generic solutions
Retailers with 20–100 stores feel the most pressure to modernize

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Key highlights from our retail software trends report:

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Key highlights from our retail software trends report:

What's holding retailers back from better customer experiences?

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