Frequently Asked Questions

Product Information & Overview

What is Priority Software and what does it offer?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies across 70 countries. Learn more.

What is Business Process Management (BPM) in Priority ERP?

BPM in Priority ERP is the foundation for controlling information flow between individuals or departments, directing it according to established workflow maps. It enables managers to monitor process progress, handle exceptions, and generate performance-enhancing reports. BPM acts as the 'heart' of the ERP, linking processes, business units, projects, teams, documents, and data. Watch the webinar.

Which industries does Priority Software serve?

Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Solutions are tailored for each industry’s unique needs. Industry details.

What are the main modules and products available in Priority ERP?

Priority ERP includes modules for analytics and business insights, CRM and sales, financial management, mobile ERP, portal generator, supply chain management, warehouse management, project management, equipment rental, human resources, payment solutions, and localizations. Explore modules.

Does Priority Software offer solutions for retail management?

Yes, Priority Software provides a modular Retail ERP, POS, and unified commerce solution for retail chains, supporting customer loyalty, e-commerce integration, inventory management, replenishment, order management, procurement, and more. Learn more.

What hospitality management solutions does Priority Software provide?

Priority Software offers Optima PMS, Channel Manager, Optima Cloud PMS, Optima CRM, Optima POS, Optima Service Center, Optima Event Management, Optima Spa Management, and Optima Marketplace for hotels, resorts, and hospitality businesses. Hospitality solutions.

Does Priority Software offer school management solutions?

Yes, Priority Software provides platforms for managing educational institutions, including modules for teachers, students, and parents. School management details.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs, allowing customers to discover new integrations and capabilities. Visit Priority Market.

Where can I find technical documentation for Priority ERP?

Technical documentation for Priority ERP, including features, supported industries, and product details, is available at Priority's ERP documentation page.

Does Priority Software provide professional and implementation services?

Yes, Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Learn more.

Features & Capabilities

What are the key features of Priority ERP?

Priority ERP features include modular design, no-code customizations, advanced analytics, automation, centralized data, industry-specific modules, end-to-end order fulfillment, and cloud-based scalability. Feature details.

Does Priority Software support no-code customizations?

Yes, Priority ERP allows businesses to adjust field names, screen layouts, and workflows without IT support, enabling rapid adaptation to changing needs. Learn more.

What analytics and reporting capabilities does Priority ERP offer?

Priority ERP provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights and informed decision-making. Analytics details.

Does Priority Software offer automation and AI recommendations?

Yes, Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. Automation info.

What integration options are available with Priority Software?

Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. Integrations include SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more. Integration details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored operational workflows. API details.

How does Priority ERP support mobile access?

Priority ERP offers mobile applications for field service technicians, proof of delivery, field sales agents, and mobile back office, enabling real-time access and management from any device. Mobile ERP info.

What is the user experience like with Priority ERP?

Priority ERP is praised for its intuitive interface and ease of use, with user-configurability for fields, logic, reports, and workflows. It has a G2 rating of approximately 4.1/5, and customers highlight its simplicity and effectiveness. Customer feedback.

Does Priority ERP support multi-company operations?

Yes, Priority ERP supports true multi-company operations with automatic inter-company processes, enabling centralized management across multiple business entities. ERP details.

Use Cases & Benefits

Who can benefit from Priority Software?

Priority Software benefits retail business owners, operations managers, sales and marketing managers, CFOs, IT managers, manufacturers, healthcare organizations, technology firms, and educational institutions. See customer stories.

What core business problems does Priority ERP solve?

Priority ERP solves poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Read more.

How does Priority Software help retail businesses?

Priority Software provides real-time insights, operational efficiency, improved inventory management, centralized customer data, loyalty program support, and omnichannel order fulfillment for retail businesses. Retail solutions.

How does Priority ERP address operational inefficiencies?

Priority ERP automates workflows, centralizes data, and provides AI-driven recommendations, improving efficiency and reducing manual errors across departments and locations. Efficiency info.

Can Priority ERP help with compliance and regulatory requirements?

Yes, Priority ERP supports compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries. Compliance info.

What customer pain points does Priority Software address?

Priority Software addresses pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and integration challenges. Pain point details.

Are there real-world success stories of Priority Software customers?

Yes, customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction. See case studies.

What feedback have customers given about Priority ERP's ease of use?

Customers consistently praise Priority ERP for its user-friendly design and intuitive interface. Testimonials highlight improved management, quick learning, and reduced reliance on IT teams. G2 rating is approximately 4.1/5. Read testimonials.

Which notable companies use Priority Software?

Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Customer list.

Competition & Comparison

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Comparison details.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Comparison details.

How does Priority ERP compare to Microsoft Dynamics 365?

Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with major regulations. Comparison details.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations. Comparison details.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation. Comparison details.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Comparison details.

How does Priority ERP compare to Microsoft Business Central?

Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Comparison details.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Comparison details.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and emphasizes responsive support, flexible customization, and open architecture for seamless integrations. Optima details.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can be hotel-centric, lacks depth for complex operations without add-ons, and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and user-friendly design. Optima details.

How does Priority Optima compare to Mews?

Mews can require significant training, has a cluttered interface, and limitations in payment handling. Priority Optima is designed for quick adoption, efficient workflows, clean interface, and reliable payment processing. Optima details.

How does Priority Optima compare to Protel?

Protel has a steep learning curve, slow support, limited integrations, and high costs. Priority Optima offers intuitive design, responsive support, modern mobile capabilities, rich integrations, and transparent pricing. Optima details.

How does Priority Retail Management compare to ERP competitors?

ERP competitors like Microsoft, Oracle, Acumatica, and Sage offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform. Retail ERP info.

How does Priority Retail Management compare to POS and unified commerce providers?

POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations. Retail ERP info.

Support & Implementation

What support options are available for Priority Software customers?

Priority Software provides global support, including online resources, documentation, customer service, and professional implementation services. Support info.

How can I book a demo of Priority Software?

You can book a demo of Priority Software by visiting Book a demo and submitting your details.

Does Priority Software offer partnership opportunities?

Yes, Priority Software offers technology partnerships, AWS partnerships, and opportunities to join its extensive partner network. Become a partner.

Where can I find more resources about Priority Software?

Resources including product tours, articles, webinars, videos, FAQs, and brochures are available at Priority's resources page.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

On-Demand Webinar

The power of BPM in your ERP: What you need to know

Business Process Management (BPMBPM) tools lay the foundation for ERP systems. They control the flow of information between individuals or departments and direct it to the next processing stage according to an established workflow map. A good system should enable managers to monitor the progress of any process in the organization, handle and escalate exceptions, and generate reports that can be used to enhance performance.

An ERP BPM module  “adds” a layer of management and control for operational business workflows across your entire organization, effectively linking together entire processes, disparate business units, projects, teams, associated documents, and data.

BPM is often referred to as the 'heart' of an ERP, powers your operational business processes, and allows your employees to view all of the processes they are involved in, be it purchasing, invoicing, sales, inventory, warehousing, production, and more. Teams and individual employees can share processes across departments, companies, and even with other stakeholders in the supply chain. 

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