Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Mar. 09, 2026
ERP

What is ERP?

uthor photo

Barry Spielman

Director of Product Marketing

Summarize with AI:

What Is enterprise resource planning (ERP)?

Enterprise Resource Planning (ERP) is a centralized software platform used by organizations to integrate and automate core business processes. It serves as a single source of truth, connecting departments like finance, HR, manufacturing, and supply chain. By unifying transactional data, ERP systems eliminate information silos, improve decision-making, and increase operational efficiency.

ERP software centralizes both real-time and historical data, providing a comprehensive view of business operations in real time and facilitating quick decision-making and information sharing. Any changes made in one business area are automatically reflected throughout the system, ensuring consistency and prompt response to operational discrepancies.

Modern ERP

ERP is often referred to as the “glue” that holds a company together. Before ERP came onto the scene in the 1990s, company departments worked independently from one another, each managed by a standalone software system, such as a spreadsheet (Excel), where company information was recorded manually. This made it challenging for larger companies with reams of management, operational, and logistics-related data to manage and control their business efficiently.

Today's ERP systems are becoming exceedingly easier to implement and use, although successful system onboarding does have a learning curve and requires user training. Modern ERP systems are scalable, with the ability to grow as your business grows – and because of the system's flexible nature, it can also be customized to suit individual business needs.

The importance of ERP for businesses

Today's competitive business environment requires that businesses understand the benefits of ERP. ERP systems centralize and streamline operations, eliminating data silos and fostering inter-departmental collaboration. This integration leads to improved decision-making driven by real-time insights.

Especially notable are the benefits of ERP for small businesses, which can leverage these systems to level the playing field against larger competitors. The role of ERP extends beyond operational efficiency. It enhances customer service, provides a holistic view of customer interactions, and aids in accurate forecasting and financial planning.

As organizations continue to acknowledge the significance of Enterprise Resource Planning (ERP) in driving business growth, adopting cloud-based solutions has gained speed, highlighting the role of ERP systems in promoting strategic advantages such as innovation, agility, and competitiveness

How does an ERP system work?

An ERP system acts as a central hub for an organization, streamlining various operations. Take the example of a global company: When a large order comes in, the ERP system quickly checks inventory levels. If stocks are low, the procurement team is notified to order more supplies. At the same time, the finance team updates revenue figures and tracks the order's costs. The system's business intelligence capabilities also allow company leaders to analyze data, such as sales trends or inventory levels, to make informed decisions. This integrated approach not only makes operations smoother but also helps in cost savings, highlighting the critical role of ERP in modern business operations.

Business value of ERP

Departmental integration

One of the biggest advantages of an ERP system is that it can integrate different departments within an organization. The silos between departments can cause significant inefficiencies and redundancies. An ERP system enables the smooth flow of information and data across different departments and functions.

Improved communication

With a centralized database, every department can access the same information resulting in better sharing of data, increased collaboration, and streamlined communication processes. As department barriers and data silos dissolve, collaboration and communication become more streamlined.

Enhanced workflows

By using ERP to centralizing data, automate processes, improve collaboration, and provide real-time data and reporting, companies can streamline their operations, saving time and money. As processes are refined and optimized, businesses experience more efficient and fluid workflows.

Cost savings

Leveraging analytics and forecasting capabilities, organizations can reduce inventory, minimize waste, and better plan their resources. In addition to direct cost savings, ERP systems can also help businesses save money by improving decision-making.

Operational excellence

ERP allows companies to streamline their processes and ensure that everyone is working in the same way. This seamless coordination reduces inefficiencies, minimizes errors, and facilitates data-driven decision-making, enabling businesses to optimize resources and deliver consistent, high-quality outputs.

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Different types of ERP

The three main types of ERP are On-premise, Cloud, and Hybrid systems. On-premise ERP runs on local servers, offering complete company control at higher maintenance costs. Cloud ERP hosts data remotely, reducing hardware expenses and resource requirements. Hybrid ERP combines both, using in-house servers for management and the cloud for data storage.

On-premise ERP

An on-premise (traditional) ERP system runs on in-house servers at a company's location or locations under the company's control, requiring additional maintenance and associated costs. Enterprise-level corporations mostly use On-premise ERP systems.

Cloud ERP

Cloud-based ERP systems enable companies to store, manage and access all of their business data in the cloud without costly on-premise hardware and maintenance. Cloud ERP can significantly reduce a company's operating costs, time, and resources.

Hybrid ERP

Hybrid ERP, or a “mix” of on-premise and cloud ERP, enables companies to manage and control their ERP system via their in-house servers while in parallel storing all or some of their business data in the cloud.

The top 6 benefits of ERP

Transform raw data into strategic intelligence with comprehensive, real-time analytics and dynamic reporting across your entire business ecosystem.

Insights & reporting

Gain real-time business insights using the system's built-in analytics, planning, and forecasting tools to make better, more informed business decisions. Wide range of reporting tools to generate reports in varying formats for all business processes, with real-time business data from a single integrated database.

Business processes

Automate manual or routine tasks, implement smarter, more efficient workflows, and support more sustainable processes.

Cost savings

Save time, resources, and costs with enhanced inventory planning and procurement, project and time management, and other critical cost-saving system tools.

Customer service

Easy access to customer data for faster response times, accelerated delivery times, and an enhanced customer experience.

Financials

Automated accounting processes, including invoicing and collections tools to boost company cashflow and save time, resources, and costs while maintaining government/banking compliance.

Supply chain management

Automated demand forecasting and planning tools to maintain lean inventories, reduce manufacturing bottlenecks, and support transparency throughout the supply chain.

Why implement ERP – Common use cases

Integrate financial data

With an ERP system, organizations can streamline their financials by centralizing all financial data into a single database. This enables greater visibility into financial performance and provides a comprehensive view of the organization's financial health.

Manage orders & inventory

Effective order and inventory management is key to the success of any business, regardless of size. With ERP software, businesses can track their orders from start to finish, track their inventory levels in real-time, track their shipments, monitor delivery times, and update customers on the status of their orders. ERP systems come equipped with detailed reports and analytics, including information on sales trends, inventory levels, and even what products are most profitable.

Manage sales & customer relations

With an ERP solution, businesses can create a centralized database of all customer data, including contact information, order history, account information, and other relevant details. This database can then be accessed by any authorized user, allowing for easier collaboration among teams.

Streamline production

Manufacturing companies that implement ERP systems can track their inventory levels in real-time to prevent production disruptions due to material shortages and reduce the costs associated with overstocking inventory. Additionally, ERP systems can generate reports that provide insight into production, helping stakeholders make data-driven decisions and adjust their operations to meet customer demand.

Manage human resources

An ERP system provides HR with a comprehensive view of all employee data, including job responsibilities, performance evaluations, and compensation information. Additionally, an ERP system can help ensure compliance with labor laws and regulations by tracking employee hours, managing leave requests, and maintaining accurate payroll records.
government/banking compliance.

Handle procurement

ERP systems can help organizations streamline and automate their procurement processes, from identifying the need for a product or service to receiving and paying for it. In addition, an ERP system can uncover hidden insights by providing real-time information on purchasing trends, supplier performance, and inventory levels. This data can help procurement teams identify opportunities for cost savings, reduce risks and increase operational efficiency.

Eliminate data silos

ERP systems integrate all the business processes, departments, and applications of an organization, creating a single data repository that can be accessed by authorized users, giving businesses more visibility of their data, enabling them to make informed decisions about their processes, products, and services. Having all data in one place, organizations can generate fast and accurate reports for any given department, from finance, sales, and marketing to production, procurement, and inventory.

Manage supply chain and logistics

ERP systems help to manage the end-to-end supply chain, from raw material procurement to product delivery. ERP systems can also provide detailed analytics and reporting enabling companies to identify bottlenecks and inefficiencies in their supply chain and logistics processes in order to make data-driven decisions to improve their operations.

E-commerce integration

E-commerce integration with ERP provides companies with a comprehensive platform to manage their retail operations. Businesses with online sales channels can integrate their e-commerce platforms with ERP to get real-time updates on inventory, pricing, and order status, providing a seamless shopping experience for customers.

When is it time to consider ERP for your business?

When it comes time to replace your legacy business management systems with ERP software, it's essential to first understand your company's actual business needs, and only then, shop around for the best possible ERP system. While ERP can be a costly upfront investment, implementing an ERP system will save valuable time, resources, and costs down the road.

Following are real-life business scenarios that suggest it may be time for your organization to consider implementing an ERP, or upgrading your current ERP system:

  • Your business is growing and planning to take on new employees, products, and/or new local or global markets
  • Your organization's strategy and product roadmap outline the need for implementing digital processes companywide that includes a new business management software solution
  • You need better management and control of your operational and business processes to make timely, better-informed strategic business decisions
  • Your organization's legacy standalone system is outdated, where upgrades are no longer available, and the system no longer serves your business and system user needs.

While ERP systems streamline and automate processes, creating leaner, more accurate, and more efficient operations, there are several critical reasons why a company should consider ERP. If your organization is faced with any or all of the issues listed here, then it may be not only a good time but the best time to invest in ERP software.

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