Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Apr. 17, 2023
ERP

Merley saves 20% on operational costs with Priority Cloud ERP

Industry:

Manufacturing

Country:

United Kingdom

Website:

www.merley.com

Partner:

Medatech UK

Key results at a glance

20%

reduction in administrative spend

20%

cut in manufacturing manpower

100%

of formerly manual processes automated

About Merley Paper Converters

Founded in 1983 and based in Corby, UK, Merley Paper Converters is the nation's largest independent manufacturer of receipt-roll paper for retail and security applications. Serving hundreds of retailers who process over three billion customer transactions annually, Merley produces over 20,000 units per day of its patented Promeroll receipts and customized promotional papers.

The Challenge

The challenge

By 2001, Merley's rapid growth strained its patchwork of stand-alone systems. Production planning, inventory control, scheduling, costing, and financial accounting all ran on separate platforms or spreadsheets. Transferring vast amounts of historical data into a new solution without interrupting manufacturing was a critical hurdle. Leadership needed to avoid costly downtime, prevent late deliveries, and gain real-time visibility into product specs, orders, inventory levels, and costs while positioning the business for future expansion.

The Solution

The solution

Merley chose Priority ERP in partnership with Medatech UK for its deep manufacturing functionality and flexible, cloud-based delivery. Key steps included:

  • Appointing an internal project manager to coordinate data migration and user adoption 
  • Migrating all historic part records, bills of materials, and order data into Priority's single database 
  • Activating modules for inventory management, dynamic replenishment, warehouse operations, production planning, costing, and financial accounting 
  • Customizing user screens and workflows for each department via Priority's intuitive, web-based interface 
  • Conducting hands-on training so that even ERP-novice staff could manage daily tasks and share information cross-functionally without IT dependence

“Priority was quickly deemed a perfect fit because of its strong focus on internal processes. It was a real game changer; shorter turnaround times and real-time data all in one place.”

Allan Dyson, Owner of Merley

The Results

The results

Since launching Priority Cloud ERP, Merley has consolidated all manufacturing and back-office functions into a single platform. The transformation delivered a 20% reduction in administrative spend, driven by a 20% decrease in staffing needs, and fully automated previously manual workflows. Real-time dashboards now provide instant insight into inventory, production schedules, costs, and orders, enabling faster decisions and on-time deliveries.

The stats: Before and After Priority

Metric
Before Priority
After Priority

Administrative operating costs

Before Priority
After Priority

Baseline

20% lower

Manufacturing headcount

Before Priority
After Priority

Baseline

20% fewer staff

Manual process steps

Before Priority
After Priority

100% manual

0% manual

Order turnaround time

Before Priority
After Priority

Legacy delays

Significantly reduced

System availability

Before Priority
After Priority

Multiple servers, downtime risks

Cloud-native, near 100% uptime

  • By automating all production-planning and scheduling tasks, Merley slashed manual data entry and accelerated assembly-line throughput.
  • Real-time inventory and costing provides up-to-the-minute visibility into stock levels, orders, and margins.
  • Sales, purchasing, manufacturing, and accounting now share a single source of truth, eliminating cross-departmental silos.
  • Cloud deployment removed the need for on-premises hardware and ongoing maintenance, freeing IT to focus on strategic initiatives.

“With Priority, we fully automated our processes and feel the difference when our products roll off the assembly line. It's the foundation we need to scale our business efficiently for the next 20 years.”

Allan Dyson, Owner of Merley

See how Priority works for you