Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

Mar. 23, 2025
ERP

How to improve supply chain visibility and resilience

Summarize with AI:

In the current climate of political instability and economic volatility, supply chain resilience is still and will continue to be a priority for businesses operating across various sectors. With more interconnectivity between global logistics networks and intricate cross-market grids, consistent visibility and robust adaptability throughout supply chain processes are as fundamental as ever.

Leveraging advanced technologies like ERP-based supply chain management software equips organizations with the capabilities to proactively detect disruptions and quickly respond to challenges.

What is supply chain resilience?

Supply chain resilience refers to an organization's ability to withstand, adapt to, and rapidly recover from disruptions and ensure smooth operational continuity through effective contingency planning, agile forecasting, and flexible operational practices spanning raw material procurement, production, logistics, and final product delivery.

Today, supply chain incidents can't really remain isolated, as more often than not, they ripple quickly through global production and distribution channels, making industries such as manufacturing and electronics assembly, where disruptions can quickly escalate into significant operational delays, revenue loss, and damaged customer relationships, especially vulnerable due to complex supply networks, reliance on global sourcing, and strict operational timelines.

Why supply chain resilience matters in today's global economy?

Disruptions often occur rapidly, without clear warning, and the cost of delayed responses can be severe. Companies operating complex supply chains, particularly in precision industries (like electronics manufacturing, pharmaceuticals, automotive, and high-tech logistics), face substantial vulnerability in events of unexpected raw material shortages, supplier insolvencies, or sudden changes in trade policy.

As supply chains become more digitally interconnected, their vulnerability to sophisticated cyber threats also increases, making resilience an issue of cybersecurity just as much as logistics.

Effective resilience means adopting and implementing advanced technical solutions, such as AI-driven predictive analytics, blockchain-driven traceability platforms, or IoT-enabled real-time monitoring, directly into supply chain processes to gain true operational transparency, reduce blind spots, and enable rapid and informed decision-making during critical events.

Industries most affected by supply chain disruption

Manufacturing and electronics are some of the industries that experience the greatest impacts from supply chain disruptions due to their inherent reliance on precisely timed, globally dispersed sourcing processes and complex assembly sequences.

In manufacturing sectors (discrete manufacturing in particular) such as automotive and aerospace, production schedules depend heavily on synchronized deliveries of specialized materials and components. Even minor delays in sourcing, transport disruptions, or unexpected supplier insolvencies immediately trigger production halts and increased operational costs.

Electronics manufacturing can be even more vulnerable due to its reliance on specialized, geographically dispersed suppliers, particularly for semiconductors, integrated circuits, and rare-earth materials. When critical components become unavailable, entire product launches are delayed, causing revenue loss and strategic market setbacks.

Industries like pharmaceuticals and medical devices have especially strict regulatory and quality standards, which makes bouncing back from even small supply chain hiccups challenging. Because every step- from sourcing raw materials to final product approval, is carefully monitored and highly regulated, minor delays can trigger extensive audits, documentation, and compliance checks.

Main drivers of supply chain disruption

The primary drivers behind disruptions include global economic volatility, geopolitical tensions, regulatory changes, and unexpected events like natural disasters or, as we have already learned by now, global pandemics. Economic volatility and trade disputes can disrupt supplier relationships, affecting pricing and availability, and cyber threats can disrupt digital supply chains, causing significant operational downtime.

Global economic volatility

Characterized by currency fluctuations, unpredictable shifts in demand, inflationary tensions, and trade conflicts, economic volatility is -THE- main driver that ties together all supply chain-related disruptions.

Rapid spikes in exchange rates (due to geopolitical shifts, policy changes, or macroeconomic fluctuations) can immediately impact procurement budgets, increase material costs, and tighten margins- add in some unexpected tariff hikes or sudden regulatory changes, and these currency swings put competitive pricing strategies at risk, placing additional stress on already tight production schedules.

Environmental risks

Natural disasters and climate-related events can completely shut down supply chains instantly, cutting off suppliers, halting production, and closing off distribution networks. When key manufacturing hubs or transportation routes are hit, the ripple effect is immediate as delays pile up.

The aftermath can sometimes mean he downfall of a company (especially for small or medium businesses that don't have a lot of cushioning) The damage isn't always short-term – infrastructure repairs take time, alternative sourcing isn't always readily available, and logistics networks must be restructured on the go.

Cyberattacks

Cyberattacks have become one of the most disruptive threats to modern supply chains, targeting the digital systems that keep operations running. Ransomware can shut down production by locking critical data, while breaches expose supplier contracts, inventory records, and customer details, leading to financial and regulatory fallout.

DDoS attacks cripple logistics platforms, cutting off real-time tracking and delaying shipments, and as more supply chains rely on cloud-based systems, IoT, and AI-driven forecasting, the risk surface grows, making cybersecurity a core part of supply chain resilience, as a single attack can trigger widespread delays, and cause unexpected costs and long-term operational setbacks.

Regulatory shifts and tariffs

Sudden regulatory changes, including import-export restrictions, compliance mandates, sanctions, and evolving trade agreements, regularly disrupt supply chain operations, and companies that are heavily dependent on global sourcing find it increasingly challenging to adapt in a short timeframe.

For example, tariffs imposed on imported components can raise procurement costs unexpectedly, forcing manufacturers to either absorb additional expenses or quickly source alternative suppliers, which often proves complex and costly.

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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5 Key principles of supply chain resilience

Every supply chain will face disruptions- it's not a question of if, but when. The real challenge isn't avoiding them entirely but rather building a supply chain handling mechanism that can weather them without breaking down.
A resilient supply chain is based on several structured, repeatable principles that guide companies in reducing risk and improving response times during disruptions.

1- Agility and adaptability

Supply chains stir off the path all the time. A key supplier shuts down, a shipment gets delayed, or demand suddenly spikes out of nowhere. The companies that bounce back the fastest are those built to adapt.

Agility is about making quick decisions like shifting suppliers, rerouting shipments, or adjusting production as fast as possible when disruptions hit. Adaptability helps businesses reshape their strategies over time so they're not caught off guard the next time something changes.

A contingency-based approach integrates scenario planning, dynamic resource allocation, and real-time decision-making capabilities to minimize operational downtime by leveraging modular production processes, flexible sourcing agreements, and advanced demand forecasting to maintain continuity while facing shifting conditions.

2- Diversification

Relying too much on a single supplier, region, or shipping route is a ticking timebomb. When disruptions hit, whether it's a factory shutdown, a trade ban, or a natural disaster, businesses that lack alternatives can be easily caught off guard.

Diversification spreads out the risk- having multiple suppliers in different locations, backup distribution centers, and flexible shipping options means there's always a plan B (and C).

It's about building a supply chain that can keep moving no matter what while also balancing cost and efficiency and making sure no single point of failure can bring everything to a halt.

3- Real-time data visibility

You can't fix what you can't see. When supply chain disruptions happen, businesses need real-time visibility to catch problems before they spiral out of control. Real-time data (IoT-enabled tracking, AI-driven predictive analytics, and cloud-based ERP platforms) enables businesses to accurately monitor inventory levels, logistics status, and supplier performance.

With the right tools, you can predict supply shortages early, adjust production schedules, and keep inventory flowing without overstocking or running out.

4- Inventory flexibility

Inventory management directly impacts supply chain resilience by ensuring sufficient buffer stock without inflating holding costs. A flexible inventory strategy incorporates multi-location warehousing, just-in-time (JIT) and just-in-case (JIC) methodologies, and demand-driven restocking models to balance cost efficiency with supply continuity.

For example, dynamic inventory allocation ensures that essential raw materials and finished goods are placed across distribution centers to mitigate delays caused by transportation or supplier disruptions, and AI-driven demand forecasting and auto inventory tracking can enhance accuracy and allow for real-time adjustments in response.

5- Collaboration

Clear communication with suppliers, logistics providers, and internal teams ensures that when things go wrong, everyone is on the same page.

Establishing transparent communication channels, data-sharing agreements, and integrated supplier relationship management (SRM) platforms strengthens coordination and joint problem-solving. Collaborative partnerships facilitate faster response times during disruptions by enabling synchronized decision-making and resource allocation.

Vendor-managed inventory, co-managed logistics, and strategic alliances with key suppliers create a resilient ecosystem where supply chain participants work collectively to minimize risk exposure.

5 strategies to maximize supply chain resiliency

Supply chain disruptions are inevitable, but companies can take a proactive approach to minimize their impact. There are five key strategies that can help you strengthen your supply chains:

1- Risk management and scenario planning

Identify the risks before they become real problems- start by highlighting potential weak points in your supply chain. Where are you most vulnerable? Is there an over-reliance on a single supplier? Are logistics networks too rigid? Are inventory buffers too thin? Mapping out risks helps businesses understand where disruptions are most likely to occur and how they might impact operations.

Scenario planning helps simulate different types of disruptions—supplier failures, transportation breakdowns, regulatory changes—and define clear response strategies. The more prepared a company is for different scenarios, the faster and more effectively it can respond when issues arise.

2- Supplier diversification and nearshoring

Don't put all your eggs in one basket – diversify your suppliers and bring sourcing closer.

Do not rely on a single supplier/region/route. If that supplier faces a disruption—whether due to a factory shutdown, trade restrictions, or extreme weather—your operations can grind to a halt. Supplier diversification reduces this dependency by spreading risk across multiple vendors in different locations.

Nearshoring (sourcing suppliers closer to production or distribution centers) increases resilience by reducing lead times, minimizing exposure to international trade barriers, and improving overall flexibility.

3- Investing in supply chain digitization

Leverage technology for real-time visibility – most supply chain disruptions don't come out of nowhere; there are always warning signs. The problem is, without real-time visibility, companies often don't catch them until it's too late.

Invest in Cloud-based supply chain platforms, IoT tracking, and AI-powered analytics to gain a real-time view of what's happening across your supply chain. Is a shipment delayed? Is a supplier missing deadlines? Is demand starting to spike? These tools can help you “catch” issues early, adjust your plans, and avoid getting blindsided.

4- Strong relationships with suppliers

Strengthen supplier relationships and improve collaboration – transactional relationships with suppliers aren't enough. When things go wrong, you need suppliers who are willing to work with you, prioritize your orders, and help find solutions.

That's why you must prioritize investing in long-term partnerships, not just short-term contracts. Use supplier relationship management (SRM) platforms, set up vendor-managed inventory (VMI) programs, and create shared data systems to improve coordination to ensure faster response times, fewer surprises, and stronger collaboration when disruptions happen. A supply chain built on trust and transparency will always be more resilient than one based solely on cost-cutting.

5- Adopting agile supply chain practices

Make agility a core supply chain strategy- Rigid supply chains break under pressure, while agile ones adjust and keep moving. Companies need to build flexibility into their operations by adopting lean manufacturing, demand-driven procurement, and dynamic inventory management.

Multi-modal transportation strategies, alternative distribution routes, and modular production systems will allow you to pivot quickly when market conditions change.

Technologies used to enhance supply chain resilience

Technology plays a lead role in building supply chain resilience. The ability to anticipate disruptions, monitor operations in real-time, and make quick, informed decisions depends on having the right digital tools in place:

AI and machine learning for predictive analytics

AI and machine learning-powered tools like ERP, transportation management, WMS, demand forecasting software, predictive analytics platforms, supply chain control towers, and automated procurement systems give businesses the ability to predict and prepare for supply chain disruptions before they happen by analyzing vast amounts of data (from suppliers and logistics networks), detecting patterns, and identifying potential risks early.

AI-powered scenario planning enables businesses to model different disruption scenarios and develop response strategies, reducing the impact of unexpected events, while machine learning models continuously improve as they process more data, helping companies refine demand forecasts, optimize inventory levels, and anticipate equipment failures before they cause production delays.

Internet of Things (IoT) for real-time monitoring

Supply chains depend on real-time visibility, and IoT technology makes that possible. Sensors and GPS trackers help monitor shipments in transit, flagging delays, temperature fluctuations, or potential damage as soon as they happen.

In warehouses, RFID and smart sensors keep inventory levels up to date, preventing shortages or overstocking. IoT also plays a role in equipment maintenance—by detecting early signs of wear or malfunction, businesses can address issues before they cause costly downtime.

Blockchain for supply chain transparency

Blockchain technology brings much needed transparency to supply chains, creating a secure, unalterable digital ledger that tracks transactions, supplier activities, and product movements- it acts as a single source of truth for all stakeholders, from suppliers and manufacturers, to logistics services providers, ensuring that data is accurate, traceable, and tamper-proof.

When combined with IoT tools, blockchain enables real-time tracking and authentication of shipments, minimizing the risk of counterfeiting or unauthorized modifications.

Cloud-based supply chain management systems

Cloud-based supply chain management systems bring all operations (procurement, inventory, logistics, production, etc.) under one roof, giving businesses real-time visibility and control. By making data accessible from anywhere, they enable seamless collaboration between all stakeholders, ensuring everyone is working with the most up-to-date information.

Cloud solutions ensure that the organization's supply chain tech stack is flexible enough to scale operations quickly and adapt to market shifts without full system overhauls.

Digital twins for supply chain modeling

A digital twin is a virtual model of a supply chain that mirrors real-world operations. It is basically a virtual version of your supply chain, built to test different scenarios without disrupting real operations. It pulls in data from IoT sensors, ERP systems, and logistics platforms to create an accurate, real-time model of how everything is running.

This allows businesses to experiment with different potential scripts, like what happens if demand suddenly spikes, what if a key supplier shuts down, or what if a shipping route is delayed – Instead of guessing, companies can simulate occurrences, see the impact, and make adjustments before implementing changes in the real world.

Conclusion

Supply chain disruptions are inevitable, but how businesses prepare for and respond to them makes all the difference. Developing resilience is mainly about designing supply chains that can adapt, recover, and continue operating with minimal impact rather than reacting when something goes wrong. Companies that embrace risk management, supplier diversification, real-time data visibility, and digital transformation are better positioned to maintain stability, even in volatile conditions.

Technology plays a critical role in building modern supply chain resilience. AI-powered analytics, IoT-driven real-time monitoring, blockchain for transparency, cloud-based management systems, and digital twins give businesses the tools to anticipate risks, streamline operations, and make informed decisions. By combining these technologies with strategic supply chain management practices, businesses can create more agile, efficient, and future-proof supply chains.

How Priority Software can help

Designed for operational flexibility and scalability, Priority's ERP-based supply chain management solution offers advanced tools to help businesses enhance visibility, efficiency, and resilience across their supply chain operations.
With real-time tracking, automated workflows, and AI-powered analytics, Priority supports businesses in monitoring supplier performance, optimizing inventory levels, and proactively managing disruptions.

The platform provides end-to-end visibility, enabling seamless coordination of procurement, logistics, and production while integrating IoT and cloud technologies for real-time data flow. AI-driven forecasting helps anticipate demand fluctuations and optimize resource allocation, while automated procurement and supplier management reduce lead times and streamline vendor coordination.

See how Priority works for you