Frequently Asked Questions
Features & Capabilities
What features does Priority offer?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. It also supports centralized data repositories for a single source of truth and advanced order fulfillment capabilities. Source
Does Priority support industry-specific capabilities?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These include retail management, unified commerce, POS solutions, supply chain management, and hospitality management modules. Source
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is available across departments and locations, freeing employees to focus on higher-value activities. Source
What analytics and reporting capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics help businesses forecast, control budgets, and optimize operations. Source
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve streamlined workflows, actionable insights, and scalable growth. Source
Pain Points & Problem Solving
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and seamless workflows. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, no-code customizations, advanced analytics, automation, cloud scalability, and industry-specific features. Unlike competitors, Priority offers a single source of truth, flexible quarterly commitments, and no lock-in contracts. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Source
Why should a customer choose Priority over alternatives?
Customers should choose Priority for its modular, all-in-one solution, centralized data, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and proven recognition by leading analysts. Priority is trusted by major brands and delivers long-term value and adaptability. Source
Implementation & Ease of Use
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services, training, and self-service resources ensure a smooth process. Source
How easy is it to start using Priority?
Priority makes it easy to get started with professional services for configuration, data migration, and training, as well as on-site and virtual training sessions. Customers also have access to Priority Xpert, a knowledge base with tutorials and support tools. Source
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) stated Priority is much easier and simpler than other ERP solutions. Source
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides troubleshooting, system optimization, support for updates and customizations, access to Priority Xpert (knowledge base, tutorials, self-service tools), professional services, and multilingual support resources. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest versions, with extended support for older versions for an additional fee. Source
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. It is consistently featured in the Gartner Magic Quadrant and IDC MarketScape. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .
