Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Summarize with AI:

Smarter Production Management with Priority ERP

 

What is production management?

Production management is the process of planning, organizing, and controlling manufacturing activities to ensure products are produced efficiently, on time, and to the right quality standards. It connects planning, materials, labor, and machinery, turning raw inputs into finished goods while maintaining full visibility and control.

With Priority ERP, production management becomes a seamless part of your business operations, integrating every step, from product definition and scheduling to traceability and cost analysis, within a single platform.

Who is it for?

Priority Production is built for every role involved in planning, managing, and optimizing manufacturing processes.

Production managers and planners

Priority's Production module gives managers and planners full visibility and control over every stage of the manufacturing process.

They can define production parts and hierarchies, schedule work orders, monitor progress in real time, and quickly adjust plans when demand or capacity changes. Intelligent automation tools streamline production flows, helping teams meet deadlines, reduce downtime, and maintain quality.

Operations and plant managers

Operations leaders gain a unified view of shop floor activity, materials, and resources all in one place.

With Priority, they can coordinate teams, track efficiency metrics, and ensure that every process, from procurement to finished goods, runs smoothly and on schedule. The result is better communication between departments and faster response to production challenges.

Supply chain managers

Supply chain professionals can plan and optimize production schedules in alignment with procurement, logistics, and customer demand.

Using Priority's integrated MRP and AI-powered forecasting tools, they can balance supply and demand, minimize shortages, and keep production running efficiently. The system connects every stage, from supplier orders to finished product delivery, so supply chain managers always have the full picture.

Finance and cost control teams

Finance professionals can automatically calculate production costs, including materials, labor, machine usage, and subcontracting.

Integrated cost tracking and reporting tools ensure accurate visibility into margins and profitability, allowing finance teams to make informed pricing, budgeting, and purchasing decisions.

Quality and compliance teams

Quality assurance and compliance teams can easily monitor traceability from raw materials through to finished goods.

With built-in reporting and lot tracking, Priority helps ensure products meet internal standards and regulatory requirements, protecting brand reputation and minimizing risk.

Executives and business leaders

Executives gain a real-time overview of manufacturing performance across the organization.

Priority's dashboards and analytics highlight production efficiency, costs, and profitability trends, giving leaders the insight they need to align manufacturing operations with strategic business goals.

Why is it important?

Efficient production management is vital for staying competitive. Manual processes or disconnected systems often lead to bottlenecks, overproduction, and poor visibility into costs and output.

With Priority ERP, you can connect every element of production such as materials, labor, routing, costing, and reporting in one intelligent flow. The result is greater accuracy, faster response to demand changes, and a clear picture of what's happening on your shop floor at all times.

Key benefits:

  • Better planning and scheduling with real-time updates.

  • Accurate cost calculation and margin tracking.

  • Improved product traceability and compliance.

  • Faster, data-backed decision-making for operations and finance teams.

What you can do in Priority ERP

With Priority ERP, you can manage your entire production lifecycle, from planning to traceability directly from one centralized system.

End-to-end production management

From planning to traceability, manage your production directly within your ERP, with full control over every process.

Centralized setup and definitions

Define production parts, hierarchies, bills of materials (BOM), routings, and inventory checks, all from a single location.

Smart production planning

Use built-in planning tools to automatically generate work orders for all required products, including routing based on part definitions.

Centralized visibility

Maintain real-time visibility into work order progress, planning, and resource allocation.

Automation and workflows

Automate your production process with flexible, intelligent workflows to eliminate manual tasks and reduce errors.

Accurate cost calculation

Automatically calculate the total cost of finished goods, including direct and indirect costs: labor, machine time, BOM components, subcontracting, and more.

Full traceability

Maintain traceability with ready-to-use reports that track production status, materials used, and quality data.

Lot-level tracking

Track every part by lot number, from raw materials to finished products, ensuring compliance and product accountability.

Real-world example: Orb Interiors

Orb Interiors, a leading UK-based manufacturer of high-end kitchen and interior fittings, sought a solution to streamline production while maintaining full control over costs and traceability.

Before implementing Priority ERP, Orb's production and inventory management were handled through multiple disconnected systems, creating inefficiencies and limited visibility. After adopting Priority, Orb now manages its entire production process, from BOM creation to work order tracking, within a single ERP environment.

The results:

  • Automated work order generation based on real-time demand and inventory.

  • Full visibility into production planning and progress.

  • Accurate cost calculation for every finished product.

  • Complete traceability from raw materials to customer delivery.

With Priority ERP, Orb Interiors transformed its production operations, achieving greater control, efficiency, and insight across the entire manufacturing cycle.

Conclusion

With Priority ERP, production management becomes faster, smarter, and fully transparent. From automatic work order generation to real-time cost tracking and full product traceability, Priority connects every stage of the manufacturing process in one intelligent system.

Empower your team to plan confidently, execute efficiently, and deliver exceptional results, because when production runs smoothly, everything else follows.

See how Priority works for you