Frequently Asked Questions
Product Information & Overview
What is Priority Software and what does it do?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. These solutions help organizations streamline operations, gain real-time insights, and make better business decisions. Learn more.
What is Priority Analytics and how does it help with ERP data?
Priority Analytics is a business intelligence solution that connects operational, financial, and transactional data in one place. It enables teams to move beyond static reports to real-time, decision-ready insights. Users can explore data without relying on IT or external BI tools, using practical dashboards tailored for finance, operations, and management. Learn more.
What types of organizations use Priority Software?
Priority Software serves a wide range of organizations, from global enterprises to small and growing businesses, across industries such as retail, manufacturing, healthcare, hospitality, and education. Customers include Toyota, Flex, Teva, Ace Hardware, Adidas, and more. See customer list.
What are the main products offered by Priority Software?
Priority Software offers ERP systems, retail management solutions, hospitality management platforms (including Optima PMS), school management systems, professional and implementation services, and a marketplace for extended solutions. Explore all products.
How does Priority Analytics differ from generic BI tools?
Priority Analytics is designed specifically for ERP data, connecting operational, financial, and transactional information in one platform. It provides practical dashboards for business users, not just generic charts, and enables real-time analytics to spot issues early, such as cash flow gaps or operational bottlenecks.
What industries does Priority Software support?
Priority Software supports industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Industry-specific features are built into the platform to address unique business needs. See supported industries.
How can I see Priority Analytics in action?
You can watch the on-demand webinar "Turn ERP data into decisions you can actually trust" to see how Priority Analytics works, or book a live demo through the Priority Software website. Watch webinar | Book a demo.
Where can I find technical documentation for Priority ERP and Analytics?
Technical documentation for Priority ERP, including features, supported industries, and integration options, is available at Priority's ERP documentation page.
Does Priority Software offer professional implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Learn more.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, integrations, and add-ons that enhance the core Priority platform. Visit Priority Market.
Features & Capabilities
What features does Priority Analytics offer for ERP users?
Priority Analytics provides real-time dashboards, connects operational, financial, and transactional data, and enables business users to explore data without IT support. It offers practical dashboards for finance, operations, and management, helping spot issues early and move from static reports to actionable insights.
Can business users create their own reports and dashboards in Priority Analytics?
Yes, Priority Analytics is designed for business users to explore data and create dashboards without relying on IT teams or external BI tools. This empowers users to make faster, data-driven decisions.
Does Priority Software support real-time analytics?
Yes, Priority Analytics provides real-time analytics, enabling users to spot issues such as cash flow gaps or operational bottlenecks as they happen, rather than relying on outdated or static reports.
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and ODBC drivers. It supports RESTful API and SFTP file integration for legacy systems. See integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and data exchange. Learn more about the Open API.
What are some of the key integrations for hospitality and ERP?
Key integrations include Webhotelier, Ving Card, Verifone, TrustYou, SAP, Salto, Sabre, RoomPriceGenie, and over 150 plug & play connectors. These integrations support hospitality, ERP, payments, access control, and more. See full list.
What automation features does Priority Software offer?
Priority Software includes built-in workflows, AI recommendations, and automation tools to reduce manual errors, streamline operations, and improve efficiency across departments and locations.
Can Priority Software be customized without coding?
Yes, Priority Software supports no-code customizations, allowing users to adjust workflows, field names, and screen layouts without IT support. This makes it highly adaptable to unique business needs.
Does Priority Software support mobile access?
Yes, Priority Software offers mobile ERP and mobile apps, enabling users to access real-time data and manage operations from anywhere. Learn more about mobile ERP.
Use Cases & Benefits
Who can benefit from using Priority Analytics?
Priority Analytics is ideal for finance, operations, and management teams who need real-time visibility into ERP data. It is especially valuable for organizations seeking to empower business users to make data-driven decisions without IT bottlenecks.
What problems does Priority Software solve for businesses?
Priority Software addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, and operational inefficiencies. It centralizes data, automates workflows, and provides real-time insights for better decision-making. See more.
How does Priority Software help with inventory management?
Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This results in reduced overstocking, happier customers, and increased revenue.
How does Priority Software address disconnected systems and data?
Priority Software provides a modular, all-in-one solution that centralizes data and workflows, eliminating the need for complex integrations and ensuring consistent, accurate information across departments.
What are some real-world success stories with Priority Software?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority solutions. Read case studies.
How does Priority Software help retail businesses?
Priority Software provides retail management solutions that deliver real-time insights, operational efficiency, inventory accuracy, omnichannel commerce, and enhanced customer experiences. It supports multi-location and high-volume environments without requiring additional integrations.
How does Priority Software support hospitality management?
Priority's Optima PMS offers an all-in-one property management system for hotels, covering guest experience, operations, and integrations with leading hospitality platforms. It is scalable, intuitive, and designed for efficient workflows. Learn more.
What roles within a company benefit most from Priority Software?
Priority Software is valuable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and executives in manufacturing, healthcare, technology, and hospitality sectors.
How does Priority Software help with compliance and industry regulations?
Priority ERP is designed to support compliance with industry regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries.
Customer Proof & Performance
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity, configurability, and quick learning curve. See testimonials.
How does Priority Software perform in real-world business environments?
Priority Software is recognized for improving management and operations, offering user-configurability, and enabling employees to manage daily tasks efficiently. Customers report increased efficiency, reduced reliance on IT, and measurable business growth. Read case studies.
Which well-known companies use Priority Software?
Notable customers include Toyota, Flex, Teva, Ace Hardware, Adidas, ALDO, Estee Lauder, Columbia, Guess, Hoka, Dunlop, Outbrain, Brinks, eToro, GSK, and more. See full customer list.
What industry recognition has Priority Software received?
Priority Software has been recognized by leading analysts such as Gartner and IDC, and has been featured in the Gartner Magic Quadrant for Cloud ERP for five consecutive years. Read more.
Are there customer case studies available for Priority Software?
Yes, Priority Software provides a comprehensive list of customer case studies across industries, showcasing measurable improvements in efficiency, growth, and customer satisfaction. Browse case studies.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and supports compliance with major industry regulations.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible commitments with no lock-in.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits and a long learning curve. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly and complex, with slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support and flexible customization with a broad Marketplace for integrations.
How does Priority Retail Management compare to other ERP and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Competitors often lack specialized retail features or require complex integrations.
Why should a customer choose Priority Software over alternatives?
Priority Software stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. It is trusted by major brands and offers long-term value. Learn more.
Technical Requirements & Support
What technical resources are available for Priority Software users?
Priority Software provides comprehensive technical documentation, API guides, and support resources to help users and developers integrate and optimize their solutions. Access documentation.
How can I get support for Priority Software products?
Support is available through the Priority Xpert portal, as well as via direct contact with Priority's global support team. Access support.
Does Priority Software offer partner and reseller opportunities?
Yes, Priority Software offers partnership opportunities, including technology and AWS partnerships. Learn more about becoming a partner.
Where can I find webinars and educational resources about Priority Software?
Webinars, product tours, articles, and videos are available in the Resources section of the Priority Software website. Browse resources.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
