Frequently Asked Questions

Product Overview & Offerings

What products and services does Priority Software offer?

Priority Software provides a suite of cloud-based business management solutions, including ERP systems, retail management, hospitality management, and school management platforms. The company also offers professional and implementation services, partnership opportunities, and a marketplace for extended solutions. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

What is Priority ERP and who uses it?

Priority ERP is a comprehensive, scalable cloud-based enterprise resource planning platform used by over 75,000 companies in 70+ countries. It is designed for organizations of all sizes, including global enterprises and SMBs, across industries such as manufacturing, retail, healthcare, and technology. Note: Best fit for companies seeking industry-specific modules; teams needing highly specialized legacy integrations may require custom development. Source

Features & Capabilities

What are the key features of Priority Software?

Priority Software offers modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules, and a single source of truth for operational and customer data. It supports over 150 plug & play connectors, RESTful API, and embedded integrations. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Does Priority Software offer an API for integrations?

Yes, Priority Software provides an Open API for integrating with third-party applications, as well as ODBC drivers and SFTP file integration. This enables businesses to customize and extend their systems. Note: Some legacy integrations may require additional development. Source

What integrations are available with Priority Software?

Priority Software supports over 150 plug & play connectors and integrations with platforms such as SAP, Webhotelier, Ving Card, Verifone, SiteMinder, RoomPriceGenie, and more. It also offers embedded integrations and unlimited connectivity through APIs. Note: Integration availability may vary by industry and product; confirm with sales for your use case. Source

Pain Points & Problems Solved

What business challenges does Priority Software address?

Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Best fit for organizations seeking to centralize and automate operations; highly specialized needs may require custom solutions. Source

Use Cases & Target Audience

Who can benefit from using Priority Software?

Priority Software is suitable for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, and technology. Notable customers include Toyota, ALDO, Adidas, GSK, and Teva. Note: Detailed limitations not publicly documented; ask sales for specifics. Source

Customer Proof & Success Stories

What feedback have customers shared about Priority Software?

Customers have praised Priority Software for its user-friendly design, intuitive interface, and efficiency. For example, Merley Paper Converters highlighted ease of use, while Cyberint noted Priority is simpler to operate than other ERP solutions. On G2, Priority ERP has a rating of approximately 4.1/5. Note: Some users may require additional training for advanced features. Source

Can you share specific case studies or success stories?

Yes. Solara Adjustable Patio Covers improved project turnaround times; Nautilus Designs grew order volume by 30% due to integration capabilities; Dejavoo grew without increasing headcount; TOA Hotel & Spa improved guest experience with Optima; Dunlop Systems increased trust in data accuracy. See more at Priority's case studies page. Note: Results may vary by implementation and industry.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and does not offer a smooth migration from Business Central. It is not built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Note: Dynamics 365 may be preferred for organizations already standardized on Microsoft platforms. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Note: SAP Business One may be suitable for organizations with existing SAP infrastructure. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Gartner notes costs are high for SMBs. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Note: NetSuite may be preferred for organizations seeking deep Oracle ecosystem integration. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to a weak partner ecosystem. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Note: Odoo may be preferred for organizations seeking open-source flexibility. Source

Industry Recognition & Trust

Has Priority Software received industry recognition?

Yes. Priority Software has been recognized by Gartner in the 2025 Magic Quadrant for Cloud ERP for Product-Centric Enterprises, as a Major Player in the 2025 IDC MarketScape for AI-Enabled ERP, and as the top ERP Solution in the 2025 TEC Insight Report for SMBs. Note: Recognition does not guarantee fit for all business types; evaluate based on your requirements. Source

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Retail Management System Order management

Retail Order Management

Every order. Any channel. One solution

Overcome the complexities of a dynamic market, diverse sales channels, and evolving customer expectations with an integrated retail-specific omnichannel order management module.

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Replenishment Procurement Order management Inventory management

5 steps of omnichannel order management

Order capture Order validation Order orchestration Order fulfilment Shipping

Centrally manage and effectively apply pricing and promotion rules for orders sourced from any sales channel.

  • Store POS
  • Self-checkout kiosk
  • Online commerce
  • Marketplace
  • Mobile applications
  • Call centers and CRM

Create flexible business logic checks for consumers.

  • Alternative SKUs
  • Partial order handling

Optimize order routing for operational efficiency, inventory utilization and fast delivery.

  • Smart order routing across all locations and warehouses
  • Cross docking fulfillment
  • Multi-location fulfillment
  • Split order fulfillment

Automate fulfillment workflows across stores and warehouses.

  • Smart item picklist process creation and tracking
  • Pick by item or pick by order
  • Endless isle logic
  • Buy online pick up in store (BOPIS)
  • Customer notifications on order status

Enable flexible delivery options to answer customer expectations and integrate with logistic providers for status visibility.

  • Click and collect
  • Home delivery
  • Split delivery

The keys to orchestrated order management

Built-in shipping engine

Smooth handling with shipping and logistics providers with out-of-the-box  interactions

Mobile accessibility

Mobile-friendly interface to manage and follow fulfillment workflows and more

Workflow management

Define and manage order fulfillment workflows from any channel to any location

Fulfillment sourcing orchestration

Optimize fulfilment from any location and from any vendor

Return management

Simplified return across all locations

Reporting and analytics

Track key performance for improved operational efficiency

Built-in shipping engine

Mobile accessibility

Workflow management

Fulfillment sourcing orchestration

Return management

Reporting and analytics

Smooth handling with shipping and logistics providers with out-of-the-box  interactions

Mobile-friendly interface to manage and follow fulfillment workflows and more

Define and manage order fulfillment workflows from any channel to any location

Optimize fulfilment from any location and from any vendor

Simplified return across all locations

Track key performance for improved operational efficiency

Enhance customer experience at every step

  • Inventory visibility: Provide inventory availability information across all sales channels 
  • Order tracking: Provide customers with real-time visibility of orders status
  • Delivery options : Support multiple delivery options  (buy online, pick in store, buy online pick at curb, home delivery and more) 
  • Return management: Allow BORIS (buy online return in store) and reverse shipping

See what Priority can do!

Schedule a no-obligation call with one of our experts to get expert advice on how Priority can help streamline your operations.

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Retail Sales Expert

Boost performance with ehnaced order management capabilities

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Inventory utilization

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Number of orders fulfilled

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Fulfillment success

Icon Purple Automation

Operational efficiency

Icon Purple Support Services

Customer satisfaction

Omnichannel order mangement must haves

Icon Purple Cross Channel Cross Brand Cross Vertical Incentives

Central order hub

A single source of truth for all order data.

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Customer transparancy

Answer customers' expectations with order status visibility and tracking

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Future-ready

Easily expand to evolving channels and new fulfillment options.

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No integrations needed

Seamless work processes with inventory management, POS, customer management, and finance.

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Automation

Create automated workflows across order management and to additional modules.

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Scalability

Handle growing order demand from multiple channels and across multiple locations.

FAQ's answered to help you with your decision:

What is a Retail Order Management System?

A Retail Order Management System is a centralized platform that allows businesses to manage and oversee orders across various channels. It ensures efficient handling of orders, from placement to delivery, and provides insights into order statuses, inventory levels, and customer preferences.

How does a Retail Order Management System work?

The system streamlines the order process by automatically routing orders for fulfillment, tracking order statuses, managing inventory, and providing real-time updates. It can handle complex orders, apply promotions and discounts, and offer a unified view of all orders across channels.

What benefits does a Retail Order Management System offer?

It provides businesses with complete visibility of orders, automates order processes, reduces manual errors, and ensures timely delivery to customers. The system also offers insights into customer behavior, helping businesses optimize their sales strategies.

How does a Retail Order Management System handle complex orders?

For orders with multiple items or varying statuses, the system can automatically break down each line item and generate separate orders. This ensures optimized handling, reduces manual configurations, and minimizes errors.

How does a Retail Order Management System enhance the customer experience?

By providing real-time updates on order statuses, ensuring accurate inventory levels, and offering promotions and discounts, the system ensures a seamless and efficient shopping experience for customers.

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