Frequently Asked Questions
Features & Capabilities
What features does Priority offer for manufacturing, retail, and hospitality businesses?
Priority provides a modular, all-in-one solution with industry-specific features for manufacturing, retail, and hospitality. Key capabilities include real-time production tracking, centralized inventory management, omnichannel commerce, POS solutions, advanced analytics, automation, and tailored workflows. For hospitality, Priority Optima PMS delivers unified guest management, mobile check-in, and a scalable marketplace for integrations. For retail, Priority supports multi-location operations, loyalty programs, and seamless order fulfillment. Learn more.
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This flexibility allows rapid adaptation to changing needs and reduces reliance on technical resources. Source.
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. Hundreds of pre-defined reports and no-code reporting tools provide actionable insights for better decision-making. Source.
Use Cases & Benefits
What problems does Priority solve for manufacturing and retail companies?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, and operational inefficiencies. It provides real-time traceability, centralized data, optimized inventory, automated workflows, and end-to-end order fulfillment. These solutions help reduce recalls, improve forecasting, and boost customer loyalty. Source.
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking scalable, future-proof ERP solutions. It is especially suited for businesses in manufacturing, retail, healthcare, and hospitality that require reliable, customizable, and efficient management systems. Source.
What business impact can customers expect from Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's integration simplicity, automation, and advanced analytics help businesses streamline processes, reduce manual errors, and achieve measurable ROI. Source.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other ERP solutions. Case Studies.
Who are some of Priority's notable customers?
Priority is trusted by leading companies such as Toyota, Flex, Dunlop, Electra, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These organizations span manufacturing, retail, technology, and healthcare sectors. Customer List.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Source.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Source.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source.
Implementation & Support
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source.
What support and training does Priority offer during and after implementation?
Priority provides professional services including configuration, data migration, and tailored training. Customers have access to on-site and virtual training, Priority Xpert (knowledge base, video tutorials, self-service tools), and multilingual support resources. Post-purchase support includes troubleshooting, system optimization, updates, and customizations. Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. Extended support is available for an additional fee. Support Details.
Industry Recognition & Trust
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. It is trusted by global brands across manufacturing, retail, and healthcare. Source.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
