Frequently Asked Questions

Product Information

What is Priority Software and what solutions does it offer?

Priority Software is a leading provider of comprehensive business management solutions, including Cloud ERP, retail, and hospitality solutions. Its portfolio combines AI technology and cloud-based architecture to deliver flexible, scalable solutions for modern businesses. Priority's platforms provide real-time insights, enhance operational efficiency, and improve customer experiences across all business touchpoints. Learn more.

How many customers does Priority serve and in which regions?

Priority serves over 75,000 customers in more than 70 countries, with offices in the US, Belgium, and Israel, and a vast partner network supporting its global presence. Source.

What types of businesses and industries use Priority?

Priority is used by organizations of all sizes across industries such as retail, manufacturing, healthcare, hospitality, and more. Its industry-specific features ensure tailored solutions for unique business needs. Source.

Features & Capabilities

What are the key features and capabilities of Priority?

Priority offers integration simplicity with a modular, all-in-one solution, no-code customizations, advanced analytics with hundreds of pre-defined reports, industry-specific features, built-in automation and AI recommendations, and cloud-based scalability. These features help businesses streamline operations, reduce manual errors, and adapt to changing needs. Source.

Does Priority support no-code customizations?

Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable and easy to configure for unique business requirements. Source.

What automation and analytics capabilities does Priority provide?

Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also offers hundreds of pre-defined reports and no-code reporting tools for actionable business insights. Source.

Does Priority offer industry-specific solutions?

Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring that businesses receive solutions designed for their unique needs. Source.

Use Cases & Benefits

What business problems does Priority solve?

Priority addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and end-to-end order management to drive efficiency and growth. Source.

Who can benefit from using Priority?

Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids the risks of end-of-life software and extensive customization. It is suitable for businesses looking to streamline operations and improve efficiency. Source.

What business impact can customers expect from using Priority?

Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's features help businesses achieve measurable results, such as streamlined workflows, actionable analytics, and scalable growth. Source.

Customer Proof & Recognition

What industry recognition has Priority received?

Priority has been recognized by leading industry analysts. In December 2024, Gartner named Priority a Niche Player in its Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises for the fourth consecutive year. Priority was also recognized as a Major Player in the IDC MarketScape Worldwide SaaS and Cloud-Enabled Medium-Sized Business ERP Applications 2024 Vendor Assessment, and as the #1 ERP for SMBs by Technology Evaluation Centers (TEC) in its 2025 Insight Report. Source.

Who are some of Priority's notable customers?

Priority is trusted by leading organizations such as Toyota, Flex, Teva, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, and GSK. Source.

What feedback have customers given about Priority's ease of use?

Customers consistently praise Priority for its user-friendly design and adaptability. For example, Allan Dyson of Merley Paper Converters highlighted the system's intuitive interface and ease of use, while Tomer Lebel of Cyberint noted that Priority is much easier and simpler to operate compared to other leading ERP solutions. Source.

Competition & Comparison

How does Priority compare to other ERP solutions?

Priority stands out with its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, and built-in automation. Unlike many competitors, Priority eliminates complex integrations, supports high-volume transactions, and offers flexible, affordable solutions recognized by Gartner and IDC. Source.

What are Priority's competitive advantages over other ERP providers?

Priority offers a modular, all-in-one solution with seamless workflows, centralized data, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized for its ease of use, scalability, and trusted by major brands. These strengths make Priority a preferred choice for businesses seeking efficiency and adaptability. Source.

Implementation & Support

How long does it take to implement Priority and how easy is it to start?

Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows or multi-site setups typically take 1-6 months. Priority offers professional services, configuration, data migration, and training, as well as self-service resources like Priority Xpert for a smooth onboarding process. Source.

What customer service and support does Priority provide after purchase?

Priority offers comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Multilingual support resources and professional services are also available. Source.

How does Priority handle maintenance, upgrades, and troubleshooting?

Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting, system optimization, and extended support for older versions (for a fee). Source.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Press Releases
May. 27, 2025

Priority Software Appoints Ben Karniel as Chief Revenue Officer to Spearhead Global Growth

Priority Software Appoints Ben Karniel as Chief Revenue Officer to Spearhead Global Growth

Seasoned SaaS executive joins Priority to accelerate international growth and strengthen market presence in North America.

Tel Aviv, Israel – May 27, 2025 – Priority Software, a leading provider of scalable and agile cloud-based business management solutions, proudly announces the appointment of Ben Karniel as its new Chief Revenue Officer (CRO), effective May 1, 2025. This strategic addition to the executive team underscores Priority's commitment to expand its global footprint.

Driving Revenue Growth with Proven Leadership

Ben Karniel brings over two decades of experience in software sales and revenue growth, having held pivotal roles at industry giants such as Microsoft and LivePerson. Most recently, at Guesty, he successfully established and led a sales and go-to-market organization that scaled the company from a small startup to a global, multi-vertical industry leader serving tens of thousands of customers worldwide. His extensive background also includes consulting for numerous startups, established companies, and venture capital firms, focusing on building and shaping high-performing sales and revenue teams.

Enhancing Priority's Global Footprint

Priority Software has been making significant strides in expanding globally. With offices in the USA and Europe and a vast partner network, Priority's robust cloud-based ERP platform serves over 75,000 customers in over 70 countries.

Priority Software's commitment to innovation and excellence has been recognized by leading industry analysts. In December 2024, Gartner named Priority a Niche Player in its Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises for the fourth consecutive year, highlighting the company's robust, flexible, and modular ERP solutions that cater to organizations of all sizes and industries. Priority has also been recognized as a Major Player in the IDC MarketScape Worldwide SaaS and Cloud-Enabled Medium-Sized Business ERP Applications 2024 Vendor Assessment and additionally, Technology Evaluation Centers (TEC) recognized Priority ERP as the #1 ERP for SMBs in its 2025 Insight Report, reflecting the company's dedication to delivering powerful, flexible, and scalable ERP solutions that help SMBs streamline operations and grow with confidence.​

Executive Endorsements

“Ben's successful experience in scaling revenue and accelerating growth aligns seamlessly with our global vision,” said Sagive Greenspan, CEO of Priority Software. “His leadership will play a key role as we continue helping businesses worldwide grow stronger and work smarter through our business management solutions.”

Expressing his enthusiasm, Ben Karniel stated, “I'm honored to join Priority Software at such a pivotal time. The company's innovative approach to business management solutions presents immense opportunities, and I'm eager to contribute to its continued success on a global scale.”

About Priority Software

Priority Software is a leading provider of comprehensive business management solutions, including Cloud ERP, retail, and hospitality solutions. The company's innovative portfolio combines AI technology and cloud-based architecture to deliver flexible, scalable solutions that meet the evolving needs of modern businesses. Recognized by leading industry analysts including Gartner and IDC for its product innovation, Priority's advanced platforms provide real-time insights, enhance operational efficiency, and improve customer experiences across all business touchpoints. With a strong global presence through offices in the US, Belgium, and Israel, and an extensive network of business partners, Priority serves over 75,000 customers in 70 countries, enabling organizations of all sizes to optimize their operations and drive sustainable growth. Priority Software is backed by Blackstone as a majority stakeholder. For more information, visit www.priority-software.com. 

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