Customer Success Manager

Key Responsibilities:

• Develop a deep understanding of client business goals, objectives, and challenges.
• Serve as the main point of contact for key clients and build strong relationships at all levels.
• Identify strategic opportunities that align client needs with our products and services.
• Work independently, demonstrating self-management and remote work skills when necessary.
• Act as an internal client advocate, fostering collaboration with departments like Product, R&D, Professional Services, and Support.
• Collaborate with the Product and Development teams to communicate client feedback and influence product development.
• Develop customer success strategies and best practices within the organization.
• Monitor client health scores, SLA, and satisfaction to identify at-risk clients and enhance their experience.
• Identify and realize growth opportunities within the customer base.
• Promote customer reference plans and identify brand ambassadors.

Requirements:

• Experience in a relevant role within a B2B software company (such as customer support, project management, account management, product management, or similar).
• Excellent communication skills in both Hebrew and English (written and verbal).
• Willingness to travel abroad and work unconventional hours when necessary.
• Exceptional interpersonal, training, and communication skills, with the ability to build strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Ability to analyze complex customer data and generate actionable insights.
• Proven track record of maintaining and enhancing customer satisfaction and business outcomes.
• Highly organized, capable of multitasking, and self-motivated.
• A proactive team player who is eager to learn new technologies.