Customer Success Manager

You will be responsible for deepening & enhancing Priority's relationships with our key customers to ensure their high engagement, satisfaction, and business growth.
You will provide strategic guidance and support, and will be assessed by performance-based KPIs.
You will collaborate with various internal teams to drive customer satisfaction, retention, and upsell opportunities.

Responsibilities:

• Develop a deep understanding of the clients' business goals, objectives, and challenges.
• Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels.
• Identify opportunities for strategic alignment between the clients' needs and our products/services.
• Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization.
• Collaborate with Product and Development teams to communicate client feedback and contribute to product roadmap decisions.
• Contribute to the development of customer success strategies and best practices within the organization.
• Monitor customers' health scores, SLA, and satisfaction levels to identify customers at risk and improve their experience.
• Identify growth opportunities within the customer base and strive to realize these opportunities.
• Promote customers reference plan and locate brand ambassadors to share the company's benefits and values.
• Represent the customer's needs within our company and facilitate their relationships with different departments such as Product, R&D, Professional
• Services, and Support.

Requirements:

• 2-4 years of experience in a Customer Success position in B2B software company working with medium-sized organizations.
• Excellent communication and interpersonal skills with an aptitude for building strong customer relationships
• Skilled problem-solving abilities and approach
• Strong negotiation skills
• Ability to analyze complex customer data, produce business insights and turn them into actionable work-plan.
• Proven ability to maintain relationships with a diverse customer account-base while improving customer satisfaction and business results.
• Highly organized and able to multi-task.
• Confident, highly-energized, self-motivated and a true team player.
• Desire and ability to learn new technologies.
• Knowledge of the ERP space specific in Priority – a great advantage.