Frequently Asked Questions
Support & Contact
How can I contact Priority Software for sales or partnership inquiries?
You can contact Priority Software by completing the form on the Contact Us page. Options include reaching out as a prospective customer, existing customer, or potential partner (VAR or Technology partner). For sales, fill out the form and a Priority expert will contact you. For partnership inquiries, complete the relevant form to schedule a call with a Global Partnership expert. Note: Direct phone numbers for regional offices are also available on the Contact Us page.
How do I get support for Priority ERP, Retail Management, or Hospitality Management solutions?
For ERP support, visit the Priority ERP support center. For Retail Management or Hospitality Management support, use the email links provided on the Contact Us page to reach the respective support teams. Note: Support channels differ by product; ensure you use the correct contact method for your solution.
Where are Priority Software's offices located?
Priority Software has offices in Israel (Headquarters: 2 Amal St., Rosh Haayin 4809202; Hospitality: Bar Yehuda 98, Nesher), the United States (41 Watchung Plaza #518, Montclair, NJ 07042), Belgium (Nolimpark, Pelt), and the United Kingdom (201 Haverstock Hill, London, NW3 4QG). Phone numbers and map links are available on the Contact Us page. Note: Office locations may change; check the website for the latest details.
Features & Capabilities
What features does Priority Software offer to address common business challenges?
Priority Software provides no-code customization, real-time data access, a native warehouse management system (WMS), industry-specific modules, automation tools, and compliance support for regulations like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. It also offers flexible pricing and a no lock-in policy. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Priority Software offer APIs for integration?
Yes, Priority Software offers APIs for technology partners and developers to integrate their solutions within the Priority ecosystem. More information is available on the Priority Market page. Note: API capabilities may vary by product; review documentation for specifics.
What technical documentation is available for Priority Software solutions?
Priority Software provides brochures, whitepapers, webinars, and detailed documentation for ERP integration, extensibility, and warehouse management. These resources are accessible on the resources page. Note: Some resources may require registration or may not cover all product features.
Security & Compliance
What security certifications and compliance standards does Priority Software meet?
Priority Software holds SOC 2 Type II and ISO/IEC 27001 certifications, and supports compliance with GDPR, HIPAA, MTD, HMRC, FDA, SOX, and ISO 9001. Security features include web application firewall, detection & response, encryption, identity management, multi-level security protocols, segregation of duties, audit trails, and fine-grained data access controls. Note: For industry-specific compliance, verify with sales or documentation.
How does Priority Software ensure data security and privacy?
Priority Software uses encryption for data storage and transmission, web application firewalls, proactive threat detection, strict identity management, and detailed audit trails. It enforces multi-level security protocols and segregation of duties to prevent fraud and error. Note: Security measures may vary by deployment; consult documentation for details.
Implementation & Onboarding
How long does it take to implement Priority ERP?
Priority ERP implementations typically take 3–6 months, depending on complexity. Some implementations have been completed in as little as 30 days (Nautilus Steel) or 6 weeks (Boddingtons Electrical). Focused implementations of core capabilities can be delivered faster with early data preparation. Note: Implementation times may vary based on project scope and readiness.
What support and training resources are available during onboarding?
Priority Software offers professional implementation services, tailored training (on-site or virtual), and self-service resources via the Priority Xpert knowledge base. Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Note: The availability of specific resources may depend on your contract or region.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is suitable for CIOs, CFOs, hotel managers, manufacturing managers, retail managers, and organizations in industries such as manufacturing, agriculture, electronics, healthcare, medical devices, pharmaceuticals, software, construction, financial services, wholesale, non-profit, municipalities, and retail. It is designed for businesses seeking to optimize operations, enhance customer experiences, and support growth. Note: Some industry-specific features may require additional modules.
What business impact can customers expect from Priority Software?
Customers can expect improved operational efficiency, cost savings, enhanced decision-making, increased customer satisfaction, scalability, compliance, revenue growth, and reduced downtime. These outcomes are achieved through automation, real-time analytics, centralized data, and regulatory adherence. Note: Actual results may vary based on implementation and usage.
What pain points does Priority Software address?
Priority Software addresses poor quality control, lack of data flow, poor inventory management, ERP end-of-life, manual processes, outdated systems, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Some pain points may require specific modules or configurations.
Competition & Comparison
How does Priority Software compare to SAP?
Priority ERP is more cost-effective and easier to implement than SAP, offering greater flexibility and better partner support for businesses of all sizes. SAP is known for complexity and higher costs. Note: SAP may be preferred for very large enterprises with highly specialized needs.
How does Priority Software compare to Microsoft Dynamics?
Priority ERP provides a modular all-in-one platform with real-time data access, reducing integration complexity compared to Microsoft Dynamics. Dynamics often requires complex integrations and customization. Note: Dynamics may be suitable for organizations already heavily invested in Microsoft ecosystems.
How does Priority Software compare to Odoo?
Priority ERP offers a more scalable and agile cloud-based platform with tailored industry functionalities, while Odoo may have scalability limits and a steeper learning curve. Priority is designed for adaptability and continuous innovation. Note: Odoo may be preferred for organizations seeking open-source solutions with extensive customization.
How does Priority Software compare to Oracle NetSuite?
Priority ERP is easier to use and configure, with a lower learning curve and faster implementation than Oracle NetSuite. NetSuite is more expensive and enforces contract lock-in, while Priority offers flexible quarterly commitments and no lock-in contracts. Note: NetSuite may be suitable for organizations requiring deep integration with Oracle products.
How does Priority Software compare to Acumatica?
Priority ERP provides a centralized, scalable platform with real-time data access and tailored industry solutions, while Acumatica may have a steeper learning curve and less robust WMS. Priority ensures seamless operations with a unified platform. Note: Acumatica may be preferred for organizations seeking a purely cloud-native ERP with flexible deployment options.
Customer Proof & Social Validation
Who are some of Priority Software's customers?
Priority Software is used by companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. For a comprehensive list, visit the customers page. Note: Customer use cases may vary by industry and deployment.
What feedback have customers given about Priority Software's ease of use?
Customers such as Allan Dyson (Merley Paper Converters) have highlighted Priority's intuitive interface and ease of use, enabling employees to manage daily tasks without IT support. Comparisons to Oracle NetSuite note that Priority's interface and reporting features are more user-friendly. Note: Usability experiences may differ based on user role and configuration.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
