Frequently Asked Questions

Product Overview & Core Concepts

What is aiERP by Priority Software?

aiERP is Priority Software's next-generation ERP system, built with artificial intelligence at its core. Unlike traditional ERPs that simply integrate AI tools, aiERP embeds AI directly into its architecture, transforming the platform into an intelligent business companion that learns, assists, and adapts to your organization's needs. It helps teams work faster, smarter, and more intuitively by automating processes and providing real-time, actionable insights. Learn more.

How does aiERP differ from traditional ERP systems?

aiERP is designed with AI embedded into its core, not just as an add-on. This means the system understands business processes, provides natural language search, makes intelligent recommendations, automates workflows through conversation, and adapts to your organization's needs. Traditional ERPs typically require manual inputs and only offer reactive analysis, while aiERP anticipates needs and automates action for smarter, faster decision-making.

What are the three pillars of aiERP?

aiERP is built on three core pillars: The Assistant (natural language and contextual help for users), The Advisor (timely, data-backed insights for smarter decisions), and The Agent (conversational automation and cross-process orchestration for end-to-end intelligent workflows).

Who is aiERP designed for?

aiERP is designed for organizations of all sizes and industries that want to make better, faster, and more confident decisions without adding complexity. It empowers executives, operations, finance, supply chain, sales, service, and IT teams to work smarter, automate intelligently, and turn data into action.

How does aiERP help executives and decision-makers?

aiERP acts as a strategic command center for CEOs, CFOs, COOs, and other leaders. It surfaces critical insights in real time—such as revenue trends, operational performance, inventory status, and forecast accuracy—without the need to dig through complex reports. Leaders can ask questions in natural language and receive instant, data-backed answers, enabling proactive, data-driven decisions.

How does aiERP support operations, finance, and supply chain teams?

aiERP brings automation and predictability to planning. AI-based forecasting models use historical and external data to predict inventory needs and optimize cash flow. Supply chain teams can plan material requirements and optimize delivery routes, while finance teams benefit from AI-driven analytics for variance analysis, cash flow monitoring, and cost allocation.

How does aiERP enhance sales and service team performance?

Sales and service teams use the AI-powered Assistant to search customer records, open opportunities, or generate quotations via natural language. The system identifies customer behavior patterns and recommends next best actions, such as following up on leads or renewing contracts. The AI writing assistant helps compose professional, personalized responses, improving customer relationships and conversion rates.

What benefits does aiERP offer IT and system administrators?

aiERP introduces true scalability and self-sufficiency for IT professionals. AI capabilities are built into the system, allowing admins to create or modify business rules using natural language, without coding. AI-driven automation ensures governance and compliance, while administrators retain full control over data security and configuration.

How does aiERP help organizations make better decisions?

aiERP combines automation, intelligence, and context to eliminate routine manual tasks, enable proactive, data-driven decisions, improve forecasting and operational efficiency, and accelerate business growth with intelligent recommendations. Teams can communicate and collaborate more effectively, turning data into action.

What is the role of AI in aiERP's analytics and reporting?

aiERP uses AI-powered descriptive analytics to redefine how users interact with charts and reports. The system provides clear explanations, summaries, and patterns in plain language, making it easier for users to understand and act on business data.

Features & Capabilities

How does aiERP enable natural language search?

aiERP allows users to perform advanced searches using their own words, eliminating the need to memorize field names or filters. This makes finding information faster and more intuitive for all users.

How does aiERP provide actionable recommendations?

aiERP analyzes behavioral patterns and previous activity to suggest useful next steps. These AI-driven recommendations help users prioritize actions, improve efficiency, and drive better outcomes across departments.

Can aiERP automate business rules through conversation?

Yes, users can create business rules by simply describing what they want to happen. aiERP automatically builds the rule and triggers actions such as sending notifications or emails, streamlining workflow automation without coding.

How does aiERP enhance communication within the organization?

aiERP includes a built-in AI writing assistant that helps users craft professional, accurate, and context-aware messages directly in the system. This ensures consistent and effective communication across teams and with customers.

How does aiERP improve forecasting and planning?

aiERP's AI-driven prediction engine uses machine learning to train forecasting models on historical and contextual data. This improves planning accuracy and operational foresight, helping organizations anticipate needs and optimize resources.

How does aiERP optimize logistics and delivery?

aiERP's Advanced Delivery Planning module uses AI to optimize delivery routes, reducing driving time, fuel costs, and delivery delays. This leads to more efficient logistics and improved customer satisfaction.

How does aiERP support continuous improvement?

Priority continuously expands aiERP's AI capabilities across every process, supporting customers on their AI journey from automation to autonomous intelligence. This ensures the platform evolves with your business needs.

What integrations are available with aiERP?

aiERP supports a wide range of integrations, including ODBC drivers, RESTful APIs, and file integration via SFTP. It also offers over 150 plug & play connectors and unlimited connectivity through APIs, ensuring seamless integration with third-party tools and legacy systems. Learn more about Priority's Open API.

Does aiERP provide technical documentation?

Yes, Priority Software provides comprehensive technical documentation for aiERP and its ERP solutions. This includes detailed information about features, supported industries, and integration options. Access the documentation at Priority's ERP documentation page.

Use Cases & Benefits

What business problems does aiERP solve?

aiERP addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes data, automates workflows, and provides real-time insights for better decision-making. Learn more.

How does aiERP help with poor inventory management?

aiERP optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This results in reduced overstocking, happier customers, and increased revenue.

How does aiERP address operational inefficiencies?

aiERP automates routine tasks, streamlines workflows, and provides AI-driven recommendations. This reduces manual errors, improves resource utilization, and allows employees to focus on higher-value activities.

How does aiERP help organizations move away from outdated systems or Excel?

aiERP replaces outdated systems and spreadsheets with a centralized, cloud-based ERP. This streamlines operations, reduces risk, and empowers better decision-making with real-time data and automation.

How does aiERP support business growth and scalability?

aiERP's cloud-based architecture and modular design enable organizations to scale operations as they grow. The platform adapts to changing business needs, supports high-volume transactions, and allows for easy customization without IT support.

What types of companies and roles benefit most from aiERP?

aiERP is ideal for executives, operations managers, finance teams, supply chain professionals, sales and service teams, and IT administrators in industries such as retail, manufacturing, healthcare, hospitality, and technology. Companies of all sizes—from SMBs to global enterprises—can benefit from aiERP's intelligent automation and real-time insights.

Can you share specific customer success stories with aiERP or Priority Software?

Yes. For example, Nautilus Designs reported a 30% growth in order volume thanks to Priority’s integration capabilities. Dejavoo's CFO shared that Priority's efficiency allowed them to grow without increasing headcount. Dunlop Systems and Components noted increased trust in data accuracy and improved operations after implementing Priority ERP. See more case studies.

What feedback have customers given about aiERP's ease of use?

Customers consistently praise Priority Software for its user-friendly design and intuitive interface. For example, Allan Dyson of Merley Paper Converters highlighted that the system's ease of use allows employees to manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users noting its simplicity and effectiveness. Read more customer feedback.

What pain points does aiERP address for retail businesses?

aiERP helps retail businesses overcome challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It centralizes management, provides real-time data, and automates workflows to improve efficiency and customer satisfaction.

Competition & Comparison

How does aiERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks a smooth migration path from Business Central. aiERP is user-friendly, flexible, and customizable without IT support, and is built to ensure compliance with standards like FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. See more comparisons.

How does aiERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. aiERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does aiERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. aiERP is cost-effective, offers flexible quarterly commitments with no lock-in contracts, and delivers industry-specific functionality.

How does aiERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, a long learning curve, and high implementation failure rates. aiERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does aiERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. aiERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does aiERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Customizations require coding. aiERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does aiERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. aiERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does aiERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. aiERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

Support & Implementation

What professional and implementation services are available for aiERP?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of aiERP. These services include project planning, configuration, training, and ongoing support. Learn more about implementation services.

Does aiERP offer an open API for integration?

Yes, aiERP provides an Open API that enables seamless integration with third-party applications. This allows businesses to tailor their systems to meet specific operational needs. Explore the Open API.

How does Priority Software support continuous improvement for aiERP customers?

Priority Software continuously expands aiERP's AI capabilities and provides ongoing updates, support, and resources to help customers stay ahead in their AI journey. This ensures that organizations can leverage the latest advancements in automation and intelligence.

Recognition & Customer Proof

What industry recognition has Priority Software received?

Priority Software has been recognized by leading analysts such as Gartner and IDC. It has been consistently featured in the Gartner Magic Quadrant and IDC MarketScape, and was ranked #1 by TEC in 2025. See Gartner recognition.

Who are some of Priority Software's notable customers?

Priority Software serves over 75,000 companies across 70 countries, including Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, GSK, Outbrain, and many more. These organizations trust Priority for their business management needs. See customer list.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Discover the power of AI embedded into the core of your ERP

What is aiERP?

aiERP represents the next generation of business management: an ERP system that doesn't just automate processes, but understands them. Built with artificial intelligence at its core, aiERP transforms Priority from a system of record into an intelligent business companion that learns, assists, and adapts to your organization's needs.
Unlike traditional ERPs that simply integrate AI tools, Priority embeds AI directly into its architecture, creating a platform that thinks alongside you, helping teams work faster, smarter, and more intuitively.

Who is it for?

aiERP is designed for organizations of all sizes and industries that want to make better, faster, and more confident decisions, without adding complexity. It empowers every department to work smarter, automate intelligently, and turn data into action.

Executives and decision-makers

For CEOs, CFOs, COOs, and other senior leaders, aiERP acts as a strategic command center. It surfaces critical insights in real time such as revenue trends, operational performance, inventory status, and forecast accuracy, without the need to dig through complex reports.
Leaders can simply ask questions in natural language (“Show me sales by region this quarter” or “What's our current production margin?”) and receive instant, data-backed answers. AI-driven recommendations help identify growth opportunities, reduce costs, and align decisions with company goals, ensuring leadership always has a clear, forward-looking view of the business.

Operations, finance, and supply chain teams

Marketing professionals can easily capture and qualify leads directly into Priority's CRM and pass them to sales for immediate follow-up.

They can track campaign performance, lead sources, and ROI in real time, ensuring every marketing effort contributes to revenue growth. With shared visibility between marketing and sales, handoffs are seamless, helping teams nurture leads efficiently and measure success at every stage of the funnel.

Customer success and service teams

For operations and finance professionals, aiERP brings automation and predictability to the heart of planning.
AI-based forecasting models use historical data and external inputs like seasonality, supplier performance, and demand shifts to predict inventory needs and optimize cash flow. Supply chain teams can leverage AI to plan material requirements, balance workloads, and even optimize delivery routes using Priority's Advanced Delivery Planning (ADP) tool.
Finance departments benefit from AI-driven analytics that simplify variance analysis, cash flow monitoring, and cost allocation. Instead of spending hours reconciling data, teams can focus on strategic actions informed by predictive insights.

Sales and service teams

Sales and service users experience a new level of responsiveness and personalization with aiERP.
Using the AI-powered Assistant, teams can search customer records, open opportunities, or generate quotations simply by typing or speaking commands. The system identifies patterns in customer behavior and recommends the next best action such as following up on a lead, renewing a contract, or suggesting complementary products.
Customer service teams can use the AI writing assistant to compose professional, personalized responses that align with company tone and customer history. With data and context unified in one place, aiERP helps sales and service representatives strengthen relationships, increase conversion rates, and deliver exceptional customer experiences.

IT and system administrators

For IT professionals, aiERP introduces true scalability and self-sufficiency. Unlike traditional ERPs that require complex integrations or external AI platforms, Priority's AI capabilities are built directly into the system's architecture.
Admins can use natural language to create or modify business rules (“Send an alert when inventory drops below threshold” or “Email a summary to the sales manager every Friday”), no coding required.
AI-driven automation ensures consistent governance and compliance, while system administrators retain full control over data security and configuration. The result: a future-ready ERP ecosystem that adapts to business changes with minimal development effort.

Why is it important?

AI is redefining how organizations operate. While most ERP systems still rely on manual inputs and reactive analysis, aiERP anticipates needs, surfaces insights, and automates action.
By combining automation, intelligence, and context, Priority's aiERP empowers teams to:

  • Eliminate routine manual tasks.
  • Make proactive, data-driven decisions.
  • Improve forecasting and operational efficiency.
  • Communicate and collaborate more effectively.
  • Accelerate business growth with intelligent recommendations.

In short, aiERP transforms ERP from a system you use into a system that works with you.

What you can do in Priority

 

Intelligent by Design

Priority embeds AI into its core architecture, creating not just an ERP with AI features—but an inherently intelligent platform that evolves with your business.

Three Pillars of aiERP

Priority's aiERP is built on three core pillars:

  • The assistant – Makes every user interaction easier and more intuitive through natural language and contextual help.
  • The advisor – Provides timely, data-backed insights to guide smarter decisions.
  • The agent (adjective pillar) – Adds conversational automation and cross-process orchestration for end-to-end intelligent workflows.

 

Search naturally

Perform advanced searches using your own words – no need to memorize field names or filters.

Act on recommendations

Let the system suggest useful next steps based on behavioral patterns and previous activity.

Automate through conversation

Create your own business rules by simply describing what you want to happen—Priority automatically builds the rule and triggers actions such as sending notifications or emails.

Enhance communication with AI

Use the built-in AI writing assistant to craft professional, accurate, and context-aware messages directly in the system.

Visualize insights differently

AI-powered descriptive analytics redefines how users interact with charts and reports providing clear explanations, summaries, and patterns in plain language.

Forecast with confidence

Priority's AI-driven prediction engine uses machine learning to train forecasting models on historical and contextual data, improving planning accuracy and operational foresight.

Optimize logistics and delivery

AI optimizes routes in the Advanced Delivery Planning module, reducing driving time, fuel costs, and delivery delays.

Keep evolving

And this is only the beginning. Priority continuously expands its AI capabilities across every process, supporting each customer on their AI journey from automation to autonomous intelligence.

Conclusion

From the first customer interaction to final payment, Priority's Lead-to-Cash and Sales CRM tools give your business complete control of the sales cycle. By connecting marketing, sales, operations, and finance in one seamless flow, you can eliminate manual handoffs, shorten sales cycles, and turn every opportunity into measurable growth.

With automation, real-time insights, and built-in flexibility, Priority helps teams focus less on processes—and more on building lasting customer relationships.

See how Priority works for you