Frequently Asked Questions
Features & Capabilities
What core features does Priority ERP offer?
Priority ERP provides a wide range of features, including financial services, CRM and sales, supply chain management, manufacturing, wholesale distribution, retail, project management, warehouse management, equipment rental, human resources management, business intelligence, business process management, time attendance, and mobile app generation. The platform is designed to be open, scalable, and highly secure, with over 40 years of development and innovation. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Priority ERP support mobile access and customization?
Yes, Priority ERP offers mobile applications that provide real-time access, updates, and visibility of business operations from any mobile device or tablet. Users can choose from ready-to-use mobile apps tailored for specific professionals or customize their own apps without coding. Note: Customization options may vary by module; consult documentation for specifics.
What AI-driven capabilities are available in Priority ERP?
Priority ERP includes AI-driven personalization, customization, and an Automation Hub that streamlines repetitive manual tasks. The system learns user preferences and provides recommendations to enhance efficiency and productivity. Note: AI capabilities may require configuration and may not be available in all modules.
Does Priority ERP offer APIs and integration options?
Yes, Priority Software provides APIs for integration with its platform, enabling technology partners and developers to efficiently connect their solutions within the Priority ecosystem. More information is available on the Priority Market page. Note: API availability and documentation may vary by solution.
What technical documentation is available for Priority ERP?
Priority Software offers brochures, whitepapers, webinars, and comprehensive documentation for solutions such as ERP integration, extensibility, and warehouse management. Resources can be accessed at the brochures resource page. Note: Some resources may require registration or may be available only in English.
Security & Compliance
What security certifications does Priority Software hold?
Priority Software is certified for SOC 2 Type II and ISO/IEC 27001, demonstrating rigorous standards for security, availability, processing integrity, confidentiality, and privacy. Additional security features include a web application firewall (WAF), proactive detection & response (D&R), encryption, and strict identity management. Note: Certification scope may vary by deployment; verify with sales for your region or industry.
Which compliance standards does Priority Software support?
Priority Software supports compliance with GDPR, HIPAA, MTD, HMRC, FDA, SOX, and ISO 9001. These standards ensure data protection, privacy, and regulatory adherence for industries such as healthcare, pharmaceuticals, and financial services. Note: Compliance support may require specific configurations; consult with Priority for your regulatory needs.
What additional security features are included in Priority ERP?
Priority ERP implements multi-level security protocols, segregation of duties, detailed audit trails, and fine-grained control of data access. These measures help prevent fraud, ensure compliance, and limit data access to authorized personnel. Note: Security features may require configuration and ongoing management.
Implementation & Support
How long does it take to implement Priority ERP?
Priority ERP implementations typically take 3–6 months, depending on complexity. Some customers have completed implementation in as little as 30 days (Nautilus Steel) or 6 weeks (Boddingtons Electrical). Focused implementations of core capabilities can be delivered faster with early data preparation. Note: Implementation time may vary based on scope and resource availability.
What support and training resources are available for Priority ERP?
Priority ERP offers professional implementation services, tailored on-site or virtual training, and a self-service knowledge base (Priority Xpert) with video tutorials, articles, and support tools. Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Note: Availability of services may vary by region and partner.
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is suitable for organizations of all sizes, from small businesses to large enterprises, across industries such as manufacturing, agriculture, electronics, healthcare, medical devices, pharmaceuticals, software and technology, construction, financial services, wholesale and distribution, non-profit, municipalities, and retail. Note: Industry-specific modules may require additional licensing or configuration.
What business impact can customers expect from Priority ERP?
Customers can expect improved operational efficiency, cost savings, enhanced decision-making, increased customer satisfaction, scalability, compliance, revenue growth, and reduced downtime. These outcomes are achieved through automation, real-time data, advanced analytics, and centralized customer data. Note: Actual results may vary based on implementation and usage.
What common pain points does Priority ERP address?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Note: Some pain points may require specific modules or configurations to address fully.
Customer Proof & Recognition
Who are some of Priority Software's customers?
Priority Software is used by companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. For a comprehensive list, visit the customers page. Note: Customer adoption may vary by region and industry.
What analyst recognition has Priority ERP received?
Priority ERP has been recognized as a Top 10 Cloud ERP vendor in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and the top ERP Solution in the 2025 TEC Insight Report for SMBs. It has also received the “Customer Choice” award in SoftwareSuggest's Winter 2024 Award and a Silver Award for best ERP product demonstration among 12 top-tier vendors. Note: Analyst recognition may not reflect all customer experiences.
What feedback have customers given about Priority ERP's ease of use?
Customers such as Allan Dyson (Merley Paper Converters) have highlighted Priority ERP's intuitive interface and ease of use, enabling employees to manage daily tasks and share information without IT support. Customers have also compared Priority ERP favorably to Oracle NetSuite for its user-friendly interface and simpler reporting features. Note: User experience may vary by organization and implementation.
Competition & Comparison
How does Priority ERP compare to SAP?
Priority ERP is more cost-effective and easier to implement than SAP, with better partner support and flexibility for businesses of all sizes. SAP is known for complexity and higher costs. Choose Priority for faster deployment and lower total cost; choose SAP if you require deep enterprise customization. Note: SAP may offer broader global support for very large enterprises.
How does Priority ERP compare to Microsoft Dynamics?
Priority ERP provides a unified platform with real-time data access and eliminates the need for complex integrations, unlike Microsoft Dynamics, which often requires multiple systems and custom integrations. Dynamics may be preferable for organizations already heavily invested in Microsoft ecosystems. Note: Dynamics may offer broader integration with Microsoft Office and Azure services.
How does Priority ERP compare to Odoo?
Priority ERP is designed for long-term adaptability and continuous innovation, offering better scalability and customization options compared to Odoo. Odoo may have a steeper learning curve and limited scalability for larger organizations. Choose Priority for scalability and ease of use; choose Odoo for open-source flexibility. Note: Odoo may be more cost-effective for small businesses with in-house technical expertise.
How does Priority ERP compare to Oracle NetSuite?
Priority ERP is easier to use and requires less training compared to Oracle NetSuite, with faster implementation and more intuitive customization options. NetSuite is known for higher costs and contract lock-in. Choose Priority for flexibility and cost-effectiveness; choose NetSuite for broader third-party integration options. Note: NetSuite may offer more extensive global financial management features.
How does Priority ERP compare to Sage X3?
Priority ERP provides better real-time data access and operational transparency, and is more scalable and adaptable to evolving business needs compared to Sage X3. Sage X3 may focus more on accounting and require coding for customizations. Choose Priority for agility and no-code customization; choose Sage X3 for deep accounting features. Note: Sage X3 may be preferable for organizations with complex accounting requirements.
How does Priority ERP compare to Infor?
Priority ERP offers faster automation with built-in BPM tools and low-code customization, simplifying workflows and enhancing operational efficiency. Infor may require longer development cycles and heavier IT involvement. Choose Priority for rapid automation; choose Infor for specialized industry solutions. Note: Infor may offer deeper vertical solutions for certain industries.
How does Priority ERP compare to Acumatica?
Priority ERP is more adaptable and provides better industry-specific functionalities, with a centralized, scalable platform and real-time data access. Acumatica may have a steeper learning curve and less comprehensive WMS capabilities. Choose Priority for industry depth and ease of use; choose Acumatica for flexible deployment options. Note: Acumatica may be preferable for organizations seeking hybrid cloud deployments.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
