Frequently Asked Questions
Features & Capabilities
What are the key features of Priority's retail inventory management solution?
Priority's retail inventory management offers multi-location inventory planning, demand forecasting with seasonality, Open to Buy capabilities, real-time visibility across all sales channels, and centralized control. It enables accurate stock tracking, prevents stock-outs, reduces overstock costs, and supports omnichannel experiences such as Buy Online Pay In Store and returns in-store. The solution also includes automated and manual purchase order generation, stock transfers between locations, and item search across chain stores and warehouses. Source
Does Priority support multi-location inventory management?
Yes, Priority enables seamless management of inventory across multiple warehouses and store locations. It provides a unified view of stock levels, supports efficient order fulfillment, and optimizes inventory allocation and transfer costs across the retail chain. Source
How does Priority provide real-time inventory visibility?
Priority tracks inventory status across all locations and sales channels in real time, allowing for data-driven decisions and preventing stock-outs. Store assistants and customers can search and verify inventory availability across different locations and warehouses, ensuring accurate order fulfillment. Source
What automation capabilities does Priority offer for inventory management?
Priority automates replenishment processes based on pre-set rules and demand forecasting, ensuring optimal stock levels and reducing operational costs. It also supports automated purchase order generation and stock transfers, minimizing manual work and errors. Source
Does Priority offer a Warehouse Management System (WMS) module?
Yes, Priority provides a high-scale WMS module as an add-on to optimize inventory service levels and boost warehouse efficiency. The WMS manages and controls storage and movement of inventory across the retail chain, covering processes from goods receipt to distribution and order fulfillment, including put, pick, and replenishment. Learn more
Can store operations be managed on the go with Priority?
Yes, Priority offers a mobile application for store operations, enabling staff to handle stock intake, stock-taking, item lookup, and stock transfer directly on the store floor or in the back office. Learn more
Pain Points & Solutions
What common retail inventory challenges does Priority solve?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, and operational inefficiencies. It provides real-time traceability, centralized data, automated workflows, and end-to-end order fulfillment, helping retailers optimize inventory, reduce errors, and improve customer satisfaction. Source
How does Priority help prevent stock-outs and overstocking?
Priority uses intelligent algorithms and historical data to forecast demand across multiple locations, enabling proactive inventory planning. Automated replenishment ensures optimal stock levels, minimizing both overstock and understock situations. Source
How does Priority address integration complexity and fragmented data?
Priority eliminates integration challenges by providing a modular, all-in-one solution with a centralized data repository. This ensures consistent, accurate information across all departments and sales channels, reducing manual work and data inconsistencies. Source
Use Cases & Benefits
Who can benefit from Priority's retail inventory management solution?
Priority is ideal for retailers with multiple locations, omnichannel sales, and complex inventory needs. It serves industries such as apparel, electronics, cosmetics, convenience stores, and more. Businesses seeking efficient inventory control, real-time visibility, and streamlined operations will benefit most. Source
What business impact can retailers expect from using Priority?
Retailers can expect enhanced operational efficiency, reduced costs, improved decision-making, and increased customer satisfaction. Priority's automation, analytics, and centralized data help businesses adapt quickly, optimize inventory, and deliver consistent omnichannel experiences. Source
Are there real customer success stories with Priority?
Yes, customers such as Ace Hardware, ALDO, Estee Lauder, and Toyota have successfully used Priority to streamline operations and improve inventory management. For example, Allan Dyson of Merley Paper Converters reported full process automation and ease of use, while Martyn Young of Cherwell Laboratories highlighted Priority's out-of-the-box match and support. Case Studies
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
Unlike generic ERP providers, Priority Retail Management delivers specialized retail features such as head office controls, POS, and omnichannel commerce. It provides a comprehensive suite for multi-location, omnichannel, and high-volume environments, all in one platform without requiring additional integrations. Source
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These providers focus on retail management and POS but lack full enterprise management functionality, often requiring integrations for ERP needs. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain. Source
Implementation & Support
How long does it take to implement Priority's retail inventory management solution?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional Implementation Services
What support and training does Priority offer during and after implementation?
Priority provides professional services including configuration, data migration, and training. Customers have access to on-site and virtual training, as well as self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Post-purchase support includes troubleshooting, system optimization, updates, and customizations. Support
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside work hours, and upgrades are tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions available for an additional fee. Support
Customer Proof & Recognition
Which notable companies use Priority?
Priority is trusted by leading companies such as Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Customer List
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. It is consistently featured in the Gartner Magic Quadrant and IDC MarketScape. Source
What do customers say about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson of Merley Paper Converters noted full process automation and ease of use, while Tomer Lebel of Cyberint found Priority much easier to understand and operate than other leading ERP solutions. Case Studies
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When was this page last updated?
This page wast last updated on 12/12/2025 .
