Frequently Asked Questions

Product Information

What is Priority Software?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any desktop or mobile device. Over 75,000 companies across 70 countries rely on Priority to manage and grow their businesses efficiently. Source

What products and services does Priority Software offer?

Priority Software offers cloud-based ERP systems, retail management solutions, hospitality management platforms, and school management systems. It also provides professional and implementation services, partnership opportunities, and a dedicated marketplace for extended solutions. ERP, Retail Management, Hospitality Management, School Management

Which industries does Priority Software serve?

Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, hospitality, education, and more. Source

How can I access Priority Software's technical documentation?

Priority Software provides comprehensive technical documentation for its ERP solutions, including features, supported industries, and product details. Access the documentation at Priority's ERP documentation page.

Does Priority Software offer a demo?

Yes, you can book a demo to see how Priority works for your business by visiting Book a demo.

What is Priority Market?

Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs. It allows customers to discover new solutions and integrations. Visit Priority Market for more information.

How can I subscribe to Priority Software's newsletter?

You can sign up for Priority Software's newsletter to receive updates straight to your inbox by visiting the Newsroom section and clicking 'Subscribe'.

How do I contact Priority Software for press and media inquiries?

For press and media inquiries, you can reach out to Priority Corporate Communications through the Newsroom section or request a Priority expert for interviews and collaborations.

Where can I find Priority Software's latest news and press releases?

Priority Software's latest news, press releases, and media coverage are available in the Newsroom section of the website. Source

What are Priority Software's partnership opportunities?

Priority Software offers partnership opportunities including technology partnerships, AWS partnerships, and a global partner network. Learn more at Become a partner.

Does Priority Software provide professional and implementation services?

Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Details are available at Professional and Implementation Services.

Features & Capabilities

What features does Priority Software offer for retail management?

Priority Software offers a modular Retail ERP, POS, and unified commerce solution for retail chains. Features include head office controls, omnichannel CRM, customer loyalty management, e-commerce integration, inventory management, replenishment, order management, procurement, and workforce management. Source

What features are available for hospitality management?

Priority Software provides an all-in-one guest-centric Property Management System (PMS) for hospitality, including Optima PMS, channel manager, CRM, POS, event management, spa management, and a scalable marketplace for integrations. Source

Does Priority Software support school management?

Yes, Priority Software offers platforms for managing educational institutions, including features for teachers, students, and parents. Source

What integrations does Priority Software offer?

Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and marketplace integrations with partners such as SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more. Source

Does Priority Software provide an API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. Learn more at Priority's Open API page.

What analytics and reporting capabilities does Priority Software offer?

Priority Software provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights. Source

Can Priority Software be customized without coding?

Yes, Priority Software supports no-code customizations, allowing businesses to adjust workflows, layouts, and field names without IT support. Source

Does Priority Software support mobile access?

Yes, Priority Software offers mobile ERP solutions, mobile POS, mobile back office, and workforce mobile applications for real-time access and management. Source

What are Priority Software's automation capabilities?

Priority Software includes built-in workflows, AI recommendations, and automated processes to improve operational efficiency and reduce manual errors. Source

Use Cases & Benefits

Who can benefit from Priority Software?

Priority Software is designed for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, technology, and hospitality. Source

What problems does Priority Software solve?

Priority Software addresses poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source

How does Priority Software help retail businesses?

Priority Software helps retail businesses by providing real-time insights, operational efficiency, improved inventory management, centralized customer data, loyalty program capabilities, and omnichannel order fulfillment. Source

How does Priority Software improve operational efficiency?

Priority Software improves operational efficiency through automation, centralized management, built-in workflows, AI recommendations, and real-time data visibility across departments and locations. Source

How does Priority Software support scalability?

Priority Software's cloud-based solutions support high-volume transactions and scalability, enabling businesses to grow without the burden of on-premises IT and integration costs. Source

What customer pain points does Priority Software address?

Priority Software addresses pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and challenges with legacy systems. Source

Can you share specific customer success stories?

Yes, Priority Software has helped Solara Adjustable Patio Covers accelerate workflows, Dejavoo grow without increasing headcount, Nautilus Designs achieve 30% growth in order volume, TOA Hotel & Spa improve guest experience, and Dunlop Systems increase trust in data accuracy. See more at Priority's case studies page.

Who are some of Priority Software's customers?

Priority Software's customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Source

Competition & Comparison

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source

How does Priority ERP compare to Microsoft Dynamics 365?

Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Source

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source

How does Priority ERP compare to Microsoft Business Central?

Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Source

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable and cost-effective, with an intuitive interface, responsive support, flexible customization, and open architecture for seamless integrations. Source

How does Priority Optima compare to Cloudbeds?

Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design. Source

How does Priority Optima compare to Mews?

Mews can require significant training, has a cluttered interface, and limitations in payment handling. Priority Optima is designed for quick adoption, efficient staff workflows, a clean interface, and reliable payment processing. Source

How does Priority Optima compare to Protel?

Protel has a steep learning curve, slow support, limited native integrations, and high implementation costs. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. Source

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform. Source

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations. Source

Product Performance & Customer Feedback

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its user-friendly design and intuitive interface. Reviews highlight its efficiency, ease of learning, quick customer support, and user-configurability for fields, logic, reports, and workflows. Priority ERP has a rating of approximately 4.1/5 on G2. Source

What is the performance of Priority Software?

Priority Software is designed for exceptional performance, with customers noting improved management and operations, intuitive design, and high customer satisfaction. Real-world success stories include Merley Paper Converters and Cyberint, who found Priority easier and simpler to operate than other ERP solutions. Source

Has Priority Software received any industry recognition or awards?

Yes, Priority Software has been recognized in the Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises for five consecutive years, named a Major Player in the IDC MarketScape for AI-Enabled Midsize Business ERP Applications, and ranked #1 ERP for SMBs in 2025 by Technology Evaluation Centers (TEC). Source

Where can I find Priority Software's case studies?

Priority Software's case studies are available at Priority's case studies page, showcasing real-world examples of how businesses use Priority to improve and grow.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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