Frequently Asked Questions
Features & Capabilities
What key features does Priority offer for business management?
Priority provides a modular, all-in-one cloud ERP platform with features including integration simplicity, no-code customizations, advanced analytics, built-in automation, and industry-specific modules for retail, manufacturing, healthcare, and hospitality. The platform supports centralized data repositories, scalable cloud infrastructure, and hundreds of pre-defined reports for actionable insights. Learn more at About Priority.
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing needs. This flexibility is a key differentiator from competitors that require extensive technical expertise for customizations.
How does Priority use artificial intelligence in its ERP platform?
Priority aiERP embeds generative AI and machine learning into its core architecture, allowing users to interact with the ERP using natural language, create complex business rules, analyze and summarize custom reports, forecast demand, and optimize delivery routes. AI works invisibly but powerfully in every aspect of your business. Read more at aiERP.
What industry-specific modules does Priority provide?
Priority offers tailored modules for industries including retail, manufacturing, healthcare, hospitality, pharmaceuticals, construction, agriculture, nonprofits, professional services, software & technology, and wholesale & distribution. Each module is designed to address the unique operational needs of its respective industry. See more at ERP Industries.
Use Cases & Benefits
What business problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and end-to-end order management to drive efficiency and growth. Source: company knowledge base.
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders at organizations seeking a reliable, scalable ERP system that avoids extensive customization and mitigates risks associated with legacy software. It is suitable for businesses in retail, manufacturing, healthcare, hospitality, and more. Learn more at Priority ERP Overview.
What business impact can customers expect from Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's streamlined workflows, automation, and advanced analytics help businesses achieve measurable ROI and growth. Source: About Priority.
Customer Proof & Recognition
Which companies use Priority?
Priority is trusted by leading organizations such as Toyota, Flex, Teva, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, and GSK. See more customer stories at Case Studies.
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) highlighted out-of-the-box fit and support; Tomer Lebel (Cyberint) found Priority much easier than other ERP solutions. Source: Case Studies.
Has Priority received industry recognition or awards?
Yes, Priority has been recognized by Gartner in the 2024 Magic Quadrant™ for Cloud ERP, named a “Major Player” in IDC MarketScape for SaaS & Cloud ERP, ranked #1 ERP for SMBs in the 2025 TEC Insight Report, and received the “Customer Choice” award from SoftwareSuggest in Winter 2024. Source: About Priority.
Competition & Comparison
How does Priority compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source: company knowledge base.
How does Priority compare to SAP Business One?
SAP Business One is complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source: company knowledge base.
How does Priority compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source: company knowledge base.
How does Priority compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source: company knowledge base.
How does Priority compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source: company knowledge base.
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services include configuration, data migration, and training. Source: Professional Implementation Services.
How easy is it to get started with Priority?
Priority offers professional services for configuration, data migration, and training, as well as on-site and virtual training sessions. Customers also have access to Priority Xpert, which includes a knowledge base, video tutorials, and support tools for self-service. Source: Professional Implementation Services.
Support & Maintenance
What customer service and support does Priority provide after purchase?
Priority offers comprehensive support including troubleshooting, system optimization, updates, customizations, access to Priority Xpert (knowledge base, tutorials, self-service tools), and multilingual support resources. Professional services are available for configuration, migration, and training. More info at Priority Support.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Source: Priority Support.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
