Frequently Asked Questions

Product Information & Overview

What is Priority Software and what does it offer?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. Solutions are tailored for various industries and business sizes, enabling organizations to streamline operations and accelerate growth. Learn more

What are the main products and services provided by Priority Software?

Priority Software provides cloud-based ERP systems, modular retail management solutions (including POS and unified commerce), hospitality management (Optima PMS and related modules), school management platforms, professional and implementation services, partnership opportunities, and a dedicated marketplace for extended solutions. ERP details

Which industries does Priority Software serve?

Priority Software serves industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Solutions are tailored to meet the unique needs of each sector. Industry details

How does Priority Software support business growth and agility?

Priority Software enables business growth and agility through scalable cloud-based platforms, modular solutions, real-time data access, automation, and industry-specific features. Its open architecture allows businesses to customize workflows and integrate with third-party systems easily.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering plug-and-play connectors, APIs, and integrations to enhance Priority's core platforms. Explore Priority Market

Features & Capabilities

What integration options does Priority Software provide?

Priority Software offers multiple integration options, including RESTful APIs, ODBC drivers, SFTP file integration, and over 150 plug-and-play connectors. It supports unlimited connectivity through APIs and embedded integrations for seamless interoperability. API details

Does Priority Software have an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored system extensions. Learn more

What are the key features of Priority ERP?

Priority ERP features include modular architecture, no-code customizations, advanced analytics, automation, centralized data management, industry-specific modules, and real-time mobile access. It supports end-to-end order fulfillment, inventory optimization, and compliance with major standards. ERP features

How does Priority Software enable extensibility for developers?

Priority Software enables extensibility by providing open APIs, modular design, and developer tools for customizing workflows, screens, and integrations. Developers can tailor the system to organizational needs and build new solutions on top of the core platform.

What technical documentation is available for Priority Software?

Priority Software provides comprehensive technical documentation covering ERP features, supported industries, integration options, and product capabilities. Documentation is accessible online for prospects and customers. View documentation

What types of integrations are available for hospitality management?

Priority Hospitality Management integrates with platforms such as Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, Salto, Sabre, Ryanair, RoomPriceGenie, and Roomchecking. These cover channels, access control, payments, marketing automation, guest experience, and more. Hospitality integrations

How does Priority Software support mobile access?

Priority Software offers mobile ERP solutions, including mobile app generators, field service technician tools, proof of delivery, field sales agent modules, and mobile back office capabilities for real-time access and management.

What is the user experience like with Priority Software?

Priority Software is praised for its intuitive interface and user-friendly design. Customers report easy adoption, quick learning curves, and efficient daily task management without heavy reliance on IT teams. Customer feedback

What analytics and reporting capabilities does Priority Software provide?

Priority Software offers hundreds of pre-defined reports, no-code reporting tools, and advanced analytics modules for real-time business insights. These capabilities help organizations make informed decisions and optimize operations. Analytics details

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software benefits retail business owners, operations managers, supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, technology, hospitality, and education. Solutions are designed for both SMBs and global enterprises.

What business challenges does Priority Software address?

Priority Software addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, operational inefficiencies, fragmented data, manual processes, integration complexity, and customer experience issues. It provides centralized management, automation, and tailored solutions for each industry. Pain points resource

How does Priority Software help retail businesses?

Priority Software helps retail businesses by providing real-time insights, centralized inventory management, omnichannel order fulfillment, customer loyalty modules, and advanced promotion engines. It supports multi-location operations and enhances customer experiences.

How does Priority Software improve operational efficiency?

Priority Software improves operational efficiency through built-in automated workflows, AI recommendations, centralized views, and real-time data access. It reduces manual errors, streamlines processes, and enables faster decision-making.

What are some customer success stories with Priority Software?

Customers such as Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have reported accelerated workflows, improved project turnaround, increased order volume, enhanced guest experience, and greater trust in data accuracy. Case studies

How does Priority Software support compliance and security?

Priority Software supports compliance with major standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. It provides secure, centralized data management and robust access controls for regulated industries.

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and ease of use. Reviews highlight quick learning, efficient management, and minimal IT dependency. Priority ERP has a rating of approximately 4.1/5 on G2. Read testimonials

How does Priority Software help with inventory management?

Priority Software optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. It provides centralized inventory management across the lifecycle, reducing inaccuracies and operational costs.

How does Priority Software address fragmented data issues?

Priority Software maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments. This eliminates synchronization challenges and data inconsistencies.

Competition & Comparison

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, requiring migration. Priority ERP offers a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to Microsoft Dynamics 365?

Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major standards.

How does Priority ERP compare to SAP Business One?

SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform, and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow technical support. Priority Optima is scalable, cost-effective, intuitive, and emphasizes responsive support, flexible customization, and open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient staff workflows, and a clean, user-friendly interface with responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and slow support. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations with efficient implementation and transparent pricing.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations.

Technical Requirements & Support

What professional and implementation services does Priority Software offer?

Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Services include structured implementation, training, and ongoing support. Implementation details

How can I become a Priority Software partner?

You can become a Priority Software partner by joining its extensive partner network, including technology and AWS partnerships. Partners benefit from global reach, expertise, and new business opportunities. Partner details

Where can I find support for Priority Software?

Support is available worldwide through Priority Software's offices and online resources. Customers can access technical documentation, training, and direct support channels. Support page

What technical requirements are needed to implement Priority Software?

Priority Software is cloud-based and designed for easy implementation. It supports integration with existing systems via APIs, connectors, and standard protocols. Minimal on-premises IT infrastructure is required, and solutions are scalable for businesses of all sizes.

Customer Proof & Recognition

Who are some of Priority Software's notable customers?

Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Customer list

Has Priority Software received industry recognition?

Yes, Priority Software has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. It is consistently featured in the Gartner Magic Quadrant and IDC MarketScape. Recognition details

What is the customer satisfaction rating for Priority ERP?

Priority ERP has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity, effectiveness, and ease of use. Read reviews

Can you share specific customer testimonials about Priority Software?

Allan Dyson, Owner of Merley Paper Converters, praised the system's ease of use and intuitive interface. Tomer Lebel, Controller at Cyberint, stated that Priority is much easier and simpler to operate compared to other ERP solutions. Merley case study

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Video

Integration extensibility

Hyper-connected ERP

While traditional ERP systems were fundamentally created with a specific function in mind, the Enterprise Resource Platform is not bound to any preconceived idea. Instead, it exists to 'open the platform beyond its core services' to enable Priority customers and developers to tailor the system to their organizational and individual needs.

At Priority, we believe that for an ERP to truly serve as an organizational platform, it should deliver generic cross-functional capabilities, such as flexibility, mobile and a highly-intuitive user experience, and system openness.

Priority opens the door to real connectivity, offering multiple layers of integration. Watch the Integrations and Extensibility demo for an overview of each layer.

See how Priority works for you