Frequently Asked Questions

Product Overview & Company Information

What is Priority Software and what does it do?

Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes and industries, offering real-time access to business data and insights from any device. Over 75,000 companies across 70 countries use Priority to manage and grow their businesses efficiently. Learn more.

What products and services does Priority Software offer?

Priority Software offers a comprehensive suite of business management solutions, including:

See the Company Profile for details.

Which industries does Priority Software serve?

Priority Software serves a wide range of industries, including agriculture, nonprofits, professional services, retail, hospitality, manufacturing, pharmaceutical, wholesale & distribution, electronics, healthcare, medical devices, software & technology, financial services, and construction. See all industries.

How many customers and partners does Priority Software have?

Priority Software is trusted by over 75,000 customers in more than 70 countries and has a network of 100+ partners worldwide.

Who are some notable customers of Priority Software?

Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, GSK, Teva, and Checkmarx. See more customers.

Features & Capabilities

What are the key features of Priority Software?

Key features include:

Does Priority Software offer AI-powered capabilities?

Yes, Priority's aiERP suite embeds artificial intelligence and machine learning into its core architecture. Users can interact with the ERP using natural language, create complex business rules, generate and summarize reports, forecast demand, and optimize delivery routes. Learn more about aiERP.

What integrations does Priority Software support?

Priority Software supports over 150 plug & play connectors, unlimited API connectivity, and embedded integrations. Key integrations include:

See the Hospitality Marketplace and Cloud ERP for details.

Does Priority Software provide an open API?

Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor their systems to specific needs. Learn more about the Open API.

Is technical documentation available for Priority Software?

Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, industries, and supported products. Access the documentation here.

Use Cases & Benefits

Who can benefit from using Priority Software?

Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, pharmaceuticals, technology, and services. It is ideal for businesses seeking scalability, efficiency, and industry-specific solutions.

What core business problems does Priority Software solve?

Priority Software addresses:

What pain points does Priority Software address for retail businesses?

Priority Software helps retail businesses overcome:

It provides centralized management, real-time insights, automation, and omnichannel capabilities. Learn more.

How does Priority Software help with operational efficiency?

Priority Software boosts operational efficiency through built-in automated workflows, AI recommendations, centralized data, and real-time reporting. This reduces manual processes, improves resource utilization, and enables faster, data-driven decisions.

How does Priority Software support business growth and scalability?

Priority Software's cloud-based platform is designed for scalability, supporting high-volume transactions and adapting to business growth without the need for complex integrations or on-premises IT infrastructure. It enables continuous innovation and long-term value.

Customer Success & Social Proof

What feedback have customers given about Priority Software's ease of use?

Customers consistently praise Priority Software for its intuitive interface and user-friendly design. For example, Allan Dyson (Merley Paper Converters) noted that employees can manage daily tasks without relying on IT. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. See more testimonials.

Can you share specific customer success stories with Priority Software?

Yes, examples include:

See all case studies here.

What industry recognition has Priority Software received?

Priority Software has been recognized by Gartner in the 2025 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, named a “Major Player” in the 2025 IDC MarketScape for AI-Enabled ERP, and ranked as the top ERP Solution in the 2025 TEC Insight Report for SMBs.

How does Priority Software perform according to customer reviews?

Priority ERP has a customer rating of approximately 4.1/5 on G2. Users highlight its intuitive interface, ease of use, and configurability as major strengths. See reviews.

Competition & Comparison

How does Priority ERP compare to Microsoft Dynamics 365?

Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.

How does Priority ERP compare to SAP Business One?

SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.

How does Priority ERP compare to Acumatica?

Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.

How does Priority ERP compare to NetSuite?

NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.

How does Priority ERP compare to Odoo?

Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.

How does Priority ERP compare to Sage X3?

Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.

How does Priority ERP compare to Microsoft Business Central?

Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.

How does Priority ERP compare to Microsoft Navision?

Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.

How does Priority Optima compare to Oracle Hospitality OPERA?

OPERA is costly, complex, and has slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.

How does Priority Optima compare to Cloudbeds?

Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, robust all-in-one platform, reliable support, and a user-friendly design.

How does Priority Optima compare to Mews?

Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.

How does Priority Optima compare to Protel?

Protel has a steep learning curve and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.

How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?

These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.

How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?

These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.

Support & Implementation

What professional and implementation services does Priority Software provide?

Priority Software offers professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include project management, training, and ongoing support. Learn more.

What partnership opportunities are available with Priority Software?

Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships. Partners can access the Priority Market and benefit from a strong ecosystem. Learn more about partnerships.

What is the Priority Market?

The Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Oct. 01, 2023
Retail Management

Unified manufacturing: Data, operations and processes

Keren Sherer Taiber

Chief Product Officer

Summarize with AI:

Many manufacturing organizations grapple with fragmented systems, manual data entry, and disjointed workflows. These challenges reduce productivity and create bottlenecks and data inconsistencies, stalling growth.

Many manufacturers use various software applications to manage different aspects of their operations, including inventory, production planning, sales, and finance. However, these departments often work separately, which can lead to several issues. These include time wastage and errors due to repeated data entry and miscommunication, which can affect product quality and customer satisfaction. Additionally, there may be communication gaps between departments, leading to production delays and order fulfillment challenges. For example, incorrect inventory data can disrupt production, and poor communication with manufacturing teams can hinder sales order fulfillment. Furthermore, data discrepancies can also skew product or service demand predictions.

The manufacturing sector is being transformed by modern ERP systems that connect departments and automate operations, promoting efficiency, reducing lead times, and boosting productivity.

How does an ERP system unify manufacturing data, operations and processes? 

Enterprise Resource Planning (ERP) systems have changed how businesses function, helping dismantle departmental barriers that often reduce efficiency. The key is the system's capacity to integrate data across departments and locations.

This integration ensures every organizational unit can tap into a unified database, eliminating isolated data repositories.

Dismantling data silos

Data silos, or isolated data repositories specific to certain departments, obstruct information flow. This means departments might lack a full, current data view, complicating operations and insights.

ERP systems break these silos, giving the entire organization a unified, consistent data view. This promotes better decision-making, operational efficiency, and a unified approach to business challenges.

For example, while the sales department might have client order data, the inventory team knows stock levels. Without integration, these departments might operate separately, potentially causing stock discrepancies or overproduction. However, ERP systems update inventory with each sales order, ensuring smooth stock management.

Enhancing customer satisfaction and retention through unified data

ERP systems offer a holistic view of customer interactions and preferences by integrating data from departments like sales, customer service, and inventory. This insight lets businesses better meet customer needs. Recognizing a customer's buying patterns can lead the sales team to offer tailored promotions or suggest additional products. Moreover, analyzing consolidated feedback can quickly pinpoint and address potential issues, ensuring customers feel valued. These personalized interactions and prompt responses enhance satisfaction and foster trust and loyalty. With ERP systems' unified data, businesses can fine-tune customer engagement strategies, elevating satisfaction and retention.

Real-time business visibility and analytics

ERP systems give businesses an operational overview by collecting and centralizing departmental data. This centralization allows easy data access and analysis, offering insights and trend identification for decision-making.

By consolidating data, businesses can see how functions and processes interrelate. This visibility lets companies pinpoint improvement areas, make informed decisions based on real-time data, and, ultimately, optimize operations.

Modern ERP systems also feature advanced analytics tools for in-depth data analysis. These tools help businesses spot patterns, make predictions, and produce actionable insights for informed decision-making and strategic planning.

Effective team project management

By consolidating data from various sources, ERP systems offer project managers a full view of resources, timelines, and deliverables. This overview ensures teams collaborate effectively with real-time project progress, resource allocation, and obstacle data. For instance, if a resource is overused across projects, the ERP system can flag this and allow for informed adjustments. Centralized data also helps teams predict project outcomes, foresee challenges, and adjust strategies proactively.

ERP systems' analytical capabilities further allow deep project performance analysis, helping teams pinpoint best practices and improvement areas. ERP data integration enhances team project management, fosters transparency, boosts collaboration, and ensures project success.

The future of ERP in manufacturing

In conclusion, the manufacturing sector stands at a pivotal juncture. As production scales and global supply chains grow more intricate, operational efficiency is paramount. Old systems and isolated data can't keep up with modern manufacturing's speed. ERP systems, crucial for forward-thinking manufacturers, unify data, operations, and processes. These systems elevate efficiency and customer satisfaction and provide real-time business insights tailored to manufacturing's unique challenges. If you're still using fragmented systems, you're not just lagging but risking obsolescence.

Explore our ERP solutions for the manufacturing sector and start your transformation journey today.

In this article we've covered

Manufacturing
Business Automation
Retail

The Author

Keren Sherer Taiber

Chief Product Officer

Since joining Priority in 1998, Keren has progressed through several leadership positions and now leads as the Director of Product Strategy. She has an industrial engineering degree and an MBA from Tel Aviv University. Her journey reflects a consistent dedication to advancement and excellence.