Frequently Asked Questions
Product Overview & Use Cases
What is Priority Software and who is it for?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It serves organizations of all sizes, from SMBs to global enterprises, across industries such as manufacturing, retail, hospitality, healthcare, and technology. Over 75,000 companies in 70 countries rely on Priority to manage and grow their businesses efficiently. Source
What types of businesses benefit most from Priority Software?
Priority Software is ideal for SMB to mid-sized manufacturers in discrete, mixed-mode, and light process environments needing full production control, multi-site planning, localized finance, and regulated quality. It also serves retail chains, hospitality providers, and educational institutions. Source
What problems does Priority Software solve for manufacturers?
Priority Software addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, fragmented data, and integration complexity. It provides real-time traceability, centralized data, automated workflows, and end-to-end order fulfillment. Source
What are some real-world success stories of Priority Software customers?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have reported accelerated workflows, improved project turnaround, 30% growth in order volume, and enhanced customer satisfaction. Case Studies
Who are some notable companies using Priority Software?
Notable customers include Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, GSK, Outbrain, Dunlop, and Estee Lauder. Source
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its configurability and simplicity. Source
What are the main pain points Priority Software helps solve for retailers?
Priority Software helps retailers overcome lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It centralizes management, provides real-time reporting, and automates workflows. Source
What industries does Priority Software support?
Priority Software supports manufacturing, retail, hospitality, healthcare, pharmaceuticals, technology, automotive, agriculture, construction, electronics, financial services, municipalities, nonprofits, and more. Source
What are the main use cases for Priority ERP in manufacturing?
Priority ERP is used for BOM and routing management, work orders, finite capacity scheduling, serial/lot traceability, QA, PPV/COGM integration, multi-site MPS/MRP, and embedded analytics. Source
What deployment options are available for Priority Software?
Priority Software offers public cloud, private cloud, and on-premises deployments. SOC 1 Type II and ISO 27001 attestations are available for cloud deployments. Source
Features & Capabilities
What are the key features of Priority ERP for manufacturing?
Key features include multi-level BOMs with alternates, routings with setup/run/labor capture, work center calendars, finite/infinite scheduling, MPS/MRP with exception messages, subcontracting, serial/lot genealogy, QA/QC with COA, EDI, embedded BI, REST APIs, multi-company, and multi-currency support. Source
Does Priority Software support integrations with other systems?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. Integrations include SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more. Source
Does Priority Software provide an Open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored operational solutions. Source
What technical documentation is available for Priority ERP?
Priority Software provides comprehensive technical documentation covering features, industries, and supported products. Documentation is available at Priority's ERP documentation page.
What certifications and industry recognition does Priority Software have?
Priority Cloud ERP holds ISO/IEC 27001 and SOC 1 Type II attestations. It is recognized by Gartner (Magic Quadrant for Cloud ERP for Product-Centric Enterprises), IDC MarketScape, and was ranked #1 by TEC for SMB ERP in 2025. TEC Report, IDC Report
How does Priority ERP support compliance for regulated industries?
Priority ERP supports compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for regulated manufacturing, healthcare, and pharmaceutical sectors. Source
What analytics and reporting capabilities does Priority ERP offer?
Priority ERP provides hundreds of pre-defined reports, no-code reporting tools, embedded BI, and a semantic model for actionable insights and informed decision-making. Source
Can Priority ERP be customized without IT support?
Yes, Priority ERP allows businesses to adjust workflows, field names, screen layouts, and logic without IT support, enabling rapid adaptation to changing needs. Source
Does Priority ERP support multi-company and multi-currency operations?
Yes, Priority ERP supports multi-company and multi-currency operations, including automatic inter-company processes, making it suitable for organizations with global footprints. Source
Competition & Comparison
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2028. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major regulations. Source
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, and a steep learning curve. Priority ERP offers industry-tailored solutions, native scalable WMS, ease of use, and flexible commitments. Source
How does Priority ERP compare to Epicor Kinetic?
Epicor Kinetic combines ERP and MES for manufacturing but is reported to have a clunky out-of-the-box UX and siloed support. Priority ERP delivers a modern, intuitive UI, comprehensive core modules, and responsive support. Source
How does Priority ERP compare to Infor CSI/LN?
Infor CSI/LN targets complex manufacturing but is noted for setup complexity and reporting challenges. Priority ERP offers easier setup, intuitive reporting, and strong scheduling and production control. Source
How does Priority ERP compare to QAD?
QAD is strong in manufacturing execution and compliance but suffers from UI age and limited scope beyond manufacturing. Priority ERP provides a modern UI, broader functionality, and easier training and adoption. Source
How does Priority ERP compare to IFS Cloud?
IFS Cloud is suitable for asset-centric and project-driven manufacturing but is reported to have poor support and admin overhead. Priority ERP offers responsive support, streamlined administration, and a unified platform for manufacturing needs. Source
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Details are available at this page.
How does Priority Software ensure customer support and satisfaction?
Priority Software is praised for quick turnaround customer support and responsive service. Customers report high satisfaction with support quality and ease of use. Source
What partnership opportunities are available with Priority Software?
Priority Software offers technology partnerships, AWS partnerships, and a dedicated marketplace for extended solutions. Learn more at Become a Partner.
Where can I find more resources and product information about Priority Software?
Resources, product tours, articles, webinars, videos, FAQs, and brochures are available at Priority Software Resources.
How can I schedule a demo of Priority Software?
You can schedule a demo of Priority Software by visiting Book a Demo.
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When was this page last updated?
This page wast last updated on 12/12/2025 .