Frequently Asked Questions
Product Information
What is Priority Software and what does it offer for manufacturers?
Priority Software is a modular ERP platform designed for SMB to mid-sized manufacturers. It supports discrete, mixed-mode, and light process manufacturing with features like BOM and routing management, work orders, finite capacity scheduling, serial/lot traceability, QA, MPS/MRP, and embedded analytics. It is available as a cloud or on-premises solution and is recognized for its flexibility, scalability, and user-friendly design. Learn more.
What deployment options does Priority Software provide?
Priority Software offers public cloud, private cloud, and on-premises deployment options. For cloud deployments, it provides SOC 1 Type II and ISO 27001 attestations, supporting regulated manufacturing and customer audits. Source.
What industries does Priority Software serve?
Priority Software serves a wide range of industries, including manufacturing, retail, hospitality, healthcare, pharmaceuticals, and education. Its ERP platform is tailored to the unique needs of each industry, offering specialized modules and features. Source.
What certifications does Priority Software hold?
Priority Software holds ISO/IEC 27001 and SOC 1 Type II certifications for its cloud deployments, supporting regulated manufacturing and customer audits. Source.
Does Priority Software provide technical documentation?
Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, including details on features, supported industries, and integration options. Access the documentation at Priority's ERP documentation page.
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API, enabling seamless integration with third-party applications and custom solutions. More details are available at Priority's Open API page.
Features & Capabilities
What are the key features of Priority Software for manufacturing?
Key features include multi-level BOMs with alternates, routings with setup/run/labor capture, work center calendars, finite/infinite scheduling, MPS/MRP with exception messages, subcontracting, serial/lot genealogy, QA/QC with COA, EDI, embedded BI and semantic model, REST APIs for PLM/MES, and support for multi-company and multi-currency operations. Source.
Does Priority Software support multi-site and multi-company operations?
Yes, Priority Software supports multi-site planning, multi-company, and multi-currency operations, making it suitable for manufacturers with complex, distributed environments. Source.
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited connectivity through APIs, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP for legacy systems. Source.
How does Priority Software handle automation and analytics?
Priority Software includes built-in workflows, AI recommendations, and hundreds of pre-defined reports with no-code reporting tools, enabling actionable insights and improved operational efficiency. Source.
What security features does Priority Software provide?
Priority Software provides robust security features, including ISO/IEC 27001 and SOC 1 Type II certifications for cloud deployments, supporting compliance and customer audits. Source.
Does Priority Software support no-code customizations?
Yes, Priority Software allows businesses to adjust workflows, layouts, and field names without IT support, enabling rapid adaptation to changing business needs. Source.
Competition & Comparison
How does Priority Software compare to SAP Business One for manufacturing?
SAP Business One requires mandatory upgrades tied to its release family policy, which can lead to increased costs and operational disruptions. Priority Software offers flexible deployment, lower total cost of ownership, and does not force version jumps. It supports multi-plant planning, native WMS/POS, and is recognized for its user-friendly design and configurability. Source.
How does Priority Software compare to NetSuite?
NetSuite is a strong cloud-native ERP with a wide ecosystem but can be expensive and enforces contract lock-in. Priority Software is cost-effective, offers flexible quarterly commitments with no lock-in, and provides industry-specific functionality, especially for manufacturing and retail. Source.
How does Priority Software compare to Infor CloudSuite Industrial (SyteLine/LN)?
Infor CloudSuite offers advanced scheduling and project-based manufacturing for complex environments but can be cumbersome to set up and customize. Priority Software is recognized for its flexibility, ease of use, and rapid implementation, making it suitable for SMB to mid-market manufacturers. Source.
How does Priority Software compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 offers strong integration with the Microsoft stack but often requires heavy customization for industry needs and can be complex to configure. Priority Software provides ready-to-use industry modules, deep manufacturing capabilities, and no-code customization, making it easier to implement and adapt. Source.
How does Priority Software compare to Epicor Kinetic?
Epicor Kinetic combines ERP and MES for manufacturing but is noted for a clunky out-of-the-box user experience and siloed support. Priority Software is praised for its intuitive interface, flexibility, and responsive support, making it easier for teams to adopt and use. Source.
How does Priority Software compare to Acumatica?
Acumatica offers flexible deployment and a broad ISV ecosystem but can have performance issues at higher volumes and additional costs for customization. Priority Software provides a scalable, all-in-one platform with proven implementation methodologies and experienced partners, ensuring quick user adoption. Source.
How does Priority Software compare to IFS Cloud?
IFS Cloud is strong for asset-centric and project-driven manufacturing but can have support responsiveness issues and admin overhead. Priority Software offers a user-friendly, flexible platform with responsive support and a strong partner ecosystem for manufacturing and retail. Source.
How does Priority Software compare to QAD?
QAD is focused on global manufacturers in regulated verticals but may have UI age and scope limits beyond manufacturing. Priority Software provides a modern, intuitive interface and comprehensive industry modules for manufacturing, retail, and more. Source.
Use Cases & Benefits
Who is Priority Software best suited for?
Priority Software is best suited for SMB to mid-sized manufacturers in discrete, mixed-mode, and light process environments that need full production control, multi-site planning, localized finance, and regulated quality with flexible deployment and lower TCO than tier-1 suites. Source.
What business challenges does Priority Software help solve?
Priority Software addresses challenges such as poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source.
What pain points do Priority Software customers typically face?
Common pain points include lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected systems, complex order fulfillment, high IT costs, and challenges with legacy systems. Priority Software addresses these with centralized management, automation, and real-time data. Source.
What are some real-world success stories of Priority Software customers?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have reported improved workflows, operational efficiency, and growth after implementing Priority Software. See case studies.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its user-friendly design and intuitive interface. Reviews highlight its efficiency, ease of learning, and configurability. On G2, Priority ERP has a rating of approximately 4.1/5. Source.
What analyst recognition has Priority Software received?
Priority Software has been recognized by Gartner, IDC, and Technology Evaluation Centers (TEC). It was ranked #1 ERP for SMBs by TEC in 2025 and featured in IDC MarketScape and Frost & Sullivan reports. TEC Report, IDC MarketScape.
Who are some notable customers using Priority Software?
Notable customers include Toyota, Flex, Dunlop, ALDO, Adidas, Estee Lauder, GSK, Teva, Outbrain, and Ace Hardware. These companies use Priority Software for manufacturing, retail, and other business operations. Source.
What roles and company types benefit most from Priority Software?
Priority Software is designed for roles such as retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, and IT managers. It benefits companies in retail, manufacturing, healthcare, pharmaceuticals, and technology sectors. Source.
Support & Implementation
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Learn more.
What support resources are available for Priority Software users?
Priority Software offers technical documentation, customer support, and a partner ecosystem to assist users with implementation, integration, and ongoing operations. Documentation.
Does Priority Software have a marketplace for extended solutions?
Yes, Priority Market is a dedicated marketplace for extended solutions, integrations, and add-ons to enhance Priority Software's capabilities. Visit Priority Market.
What partnership opportunities does Priority Software offer?
Priority Software offers partnership opportunities, including technology and AWS partnerships, for companies looking to collaborate and extend the platform's reach. Learn more.
Product Performance & Recognition
How is Priority Software rated by users?
Priority ERP is rated approximately 4.1/5 on G2, with users highlighting its flexibility, configurability, and ease of use. Source.
What makes Priority Software a top alternative to SAP Business One for manufacturing?
Priority Software is a top alternative due to its flexible deployment, comprehensive production process coverage, user-friendly design, lower TCO, and support for multi-plant planning and native WMS/POS in a single stack. It is recognized by analysts and customers for its configurability and performance. Source.
What awards and analyst coverage has Priority Software received?
Priority Software has been recognized by Gartner, IDC, and Technology Evaluation Centers (TEC), including being ranked #1 ERP for SMBs by TEC in 2025 and featured in IDC MarketScape and Frost & Sullivan reports. TEC Report, IDC MarketScape.
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When was this page last updated?
This page wast last updated on 12/12/2025 .
